PureGear Customer Service Number — Complete Professional Guide

Where to find the official phone number

PureGear’s official customer service phone number is published on the company’s Contact or Support page on their website. For the most reliable and up-to-date telephone number, always visit https://www.puregear.com and follow the “Contact” or “Support” link in the site footer. Phone numbers can change during corporate reorganizations, seasonal staffing adjustments, or when region-specific lines are added, so the website is the single authoritative source.

If you do not see a direct phone number on the main site, PureGear typically provides an online support form, an email contact, and region-specific help options (North America, Europe, APAC). If you’re contacting them from outside the United States, check the regional selector at the top or bottom of the website; local phone numbers, hours, and return shipping addresses are often listed there to avoid international call charges and time-zone confusion.

How to prepare for a productive call

Calling customer service is fastest when you come prepared. Have your order number or retailer invoice ready (Amazon ASIN or order ID, PureGear order number, or the retailer receipt), the exact product SKU or model (e.g., “PureGear UltraShock iPhone 15 Pro case — SKU PGP-XXXX”), purchase date, and photos of any damage or defect. If the item has a serial number or lot code printed on the box, note it—manufacturers often use that for warranty lookup.

Also prepare the payment method you used (last four digits of the card, PayPal email, etc.), shipping address that appears on the order, and any prior support ticket number if you already started a conversation. Having these details reduces average handling time; most accessory-brand calls resolve within a single 8–12 minute session if documentation is complete, versus 20–30 minutes when agents must wait for you to retrieve proof of purchase.

Essential checklist before dialing

• Order number or retailer receipt (Amazon/Best Buy/Target order ID) and purchase date.
• Product SKU/model and photos or video of the defect or fit issue (attachable if using email/chat).
• Device model (phone/tablet), OS version if relevant to the issue, and any case serial/lot code.
• Payment method details for refunds/chargebacks (last 4 digits only), and shipping address for replacements.
• Preferred resolution: refund, replacement, repair, or credit — state this early to speed case routing.

What to expect on the call and typical procedures

When you call PureGear’s customer service number, standard triage includes confirmation of identity, verification of purchase, and a structured troubleshooting sequence. For case-fit or cracking issues, agents will ask for photos and the date the problem first appeared. For electronic accessories (chargers, cables, batteries), they will request testing steps and potentially ask you to try a diagnostic procedure while on the call.

Most warranty claims follow a 3-step flow: verification (purchase and defect), resolution offer (replacement or refund), and logistics (RMA/shipping label). If PureGear is the seller (purchase from puregear.com), they commonly handle returns and replacements directly; for third-party retailers, you may be instructed to request the return through the original seller first. Expect a case/ticket number for all escalations — record it immediately. Average RMA processing time in the accessories industry ranges from 5–14 business days from receipt to resolution depending on available stock and whether a physical inspection is required.

Warranty, returns, and escalation strategy

PureGear’s warranty and return language will be posted on their Support or Warranty page. Typical accessory-brand policies include a 30-day satisfaction window for returns on direct purchases and a limited warranty for manufacturing defects (one year is common, though durations vary by product line). Always read the product page and the terms that applied at the time of purchase; these are binding for claims and determine whether PureGear will cover return shipping or offer a prepaid shipping label.

If you receive a resolution you consider insufficient (denied warranty or unacceptable settlement), escalate by requesting a supervisor name and a higher-level review. When possible, move the conversation to written channels (email or ticket) so you have a documented timeline. If the product was purchased via a credit card, you also retain the option of opening a dispute with your card issuer if the vendor does not resolve a legitimate defect claim after escalation and reasonable time (typically 30–60 days after first contact).

Other contact channels and quick reference

• Official website: https://www.puregear.com — primary source for the current customer service phone number, support form, and regional addresses.
• Support form / Help Center: use the “Contact” or “Support” page to submit photos and receive a ticket number; this is generally faster for warranty cases that require documentation.

How to remove a mobile protector?

It. If you have an Otterbox branded glass screen protector. You should be able to remove it the same way using the plastic card method some brands of glass screen protectors.

Does PureGear have a lifetime warranty?

PureGear product lines, excluding PureTek ™ and Tempered Glass, are covered by a limited One-Year warranty. Extreme Impact screen protector, Tempered Glass, Anti-fingerprint, PureTek and Universal screen protectors are covered by a Limited Lifetime warranty. To file a warranty claim, please click here.

How do I contact pure storage?

+1(866) 244-7121
If you would like one of our engineers to assist you with this issue please call +1(866) 244-7121. If calling from outside the US here is a list of phone numbers: Contact Us.

How do I contact PureGear customer service?

We’re available by email and live chat on our website.

1. LiveChat on our website.
2. Email Address: [email protected].

What is the return policy for PureGear?

All returns require sending back the product with its original packaging within 30 days of purchase for a full refund. After the 30 day grace period, PureGear will not accept returns unless the item is defective under our warranty terms.

Who makes PureGear?

The founders of PureGear is Mike Cavanah. Here are the details of PureGear’s key team members: Mike Cavanah: Founder & President of PureGear.