Puls customer service phone number — expert guide

Puls is a U.S.-focused on-site technician network that performs phone, tablet, laptop, TV and smart-home services at customer locations. Founded in 2015, Puls operates through an online booking system and mobile app; many customers first encounter support through the website (https://www.puls.com). Because Puls allocates technicians by appointment and region, the single best source for the correct, active phone number for your booking is the order confirmation or the “Contact” area of your Puls account. This guide explains where to find the number, what to prepare before you call, typical service details, pricing ranges and escalation steps if initial phone contact does not resolve the issue.

Be aware: Puls routes much of its support through in-app chat and the booking system rather than a single public call center line. That design improves technician scheduling but means a universal public phone number (like a single toll-free customer-service line) may not always be listed on the homepage. For emergencies or rapid follow-up, the booking confirmation email or SMS you receive after scheduling will usually include the specific phone number or direct link to contact the technician assigned to your job.

How to find the correct Puls phone number and contact channels

Step one: open your booking confirmation email or SMS. For scheduled on-site repairs Puls typically emails a confirmation with a booking ID, job time window, technician name and a contact phone link. If you cannot find that email, sign in to your account at https://www.puls.com and navigate to “My Orders” or “Bookings.” Each active booking will show a direct “Contact technician” or “Get support” button that exposes the phone number or initiates in-app messaging.

If you have not yet booked a job and simply need general customer support, use the Puls website footer “Contact Us” entry or the Help Center. Puls also offers in-app chat support within the iOS or Android app and a support email reachable via the Contact forms. For public escalation, Puls maintains a presence on Facebook and Twitter; direct messaging via those channels is often monitored and can produce responses within 24–72 hours depending on volume.

What to prepare before calling Puls customer service

Preparation reduces call time and increases the chance of a fast resolution. Have these five items ready before you call: booking ID or order number, the device make/model and serial or IMEI (for phones), photos of the damage or screenshots of the error, the payment method used (last 4 digits of the card), and the address where service was scheduled. These specifics let agent or technician confirm your appointment and fast-track diagnostics or parts ordering.

Also prepare a concise script: state the booking ID, describe the problem in one sentence (for example, “iPhone 12 screen cracked, touch not working”), note whether you accepted an on-site or remote diagnostic, and request a desired outcome: reschedule, refund, or escalation to a manager. If you have a deadline (travel, business need), communicate that immediately — Puls technicians often offer same-day or next-day windows in metropolitan areas but need advance notice for part availability.

• Checklist to have ready: booking ID, device model & serial/IMEI, photos/screenshots, payment method (last 4 digits), location & access instructions, preferred resolution (refund/reschedule/repair).
• Suggested scripts: “My booking ID is XXXX, device: Samsung S21, problem: no power after a fall. I need an on-site technician or a refund if parts are unavailable within 48 hours.”

Typical service times, pricing ranges and warranty details

Puls’s business model emphasizes on-site repairs with same-day or next-day appointments in urban and suburban markets. Typical technician arrival windows are scheduled in 2–3 hour blocks; once the technician arrives typical repair times (for phones/tablets) are 30–90 minutes depending on complexity. For larger jobs (TV mounting, network installs), expect 1–3 hours on site. These are operational norms — actual times depend on parts availability and local technician schedules.

Pricing varies by repair type and device generation. As of 2024 typical market ranges observed for Puls-style on-site repairs are: smartphone screen replacement $69–$249, battery replacement $49–$129, TV mounting $99–$249 (depends on bracket & labor), and smart-home setup $79–$199. Puls commonly offers a parts-and-labor warranty window (many customers report a 90-day warranty on repairs, but you must verify the exact terms on your receipt or order page). Always confirm the quoted price in writing at booking; Puls often charges a diagnostic or trip fee only if the customer cancels within a short window prior to service.

If you can’t reach Puls by phone: escalation and consumer options

If phone contact fails or the response is unsatisfactory, escalate methodically. First, use the in-app support chat and attach photos and the booking ID — records in the app create an auditable trail. Next, open a dispute through the payment method used (credit card chargeback) if Puls doesn’t refund a canceled or botched job within the timeline stated in your booking policy. Time limits for chargebacks vary by card network, so act quickly (typical windows are 60–120 days from the transaction).

For unresolved consumer issues, file complaints with the Better Business Bureau (bbb.org) and, if applicable, your state Attorney General’s consumer protection division. Keep copies of all communications, photos, invoices and timestamps. If you need to write a formal complaint email, include booking ID, dates/times, technician name, expected resolution and a 7–10 day deadline for response; state your intent to escalate to a chargeback or regulatory complaint if unresolved. These concrete steps and documentation make escalation effective and protect your consumer rights.

How do I contact Pulse support?

(800) 543-3695
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Go to Client Support. Call us at (800) 543-3695 or drop us a note and we’ll call you back.

How do I cancel my Puls membership?

You can cancel your membership by emailing us at [email protected] or by logging into your customer portal at consumer.puls.com. Click & Fix members are eligible for up to a 10% discount on labor for all services available at Puls.com in their location.

Does booking.com have a 24 hour customer service phone number in the USA?

We’re available 24 hours a day. Contact our agents about your booking, and we’ll reply as soon as possible. For anything urgent, you can call us 24/7 at a local or international phone number.

How do I contact Pulse Charge?

[email protected]
To obtain warranty service you must contact Pulse Charge at [email protected] so that we may determine the problem and contact the manufacturer. Please make sure that you include your proof of purchase with your email. Innovative and premium products to keep you powered anytime, anywhere.

How do I contact my Pulsz customer service phone number?

You can contact Pulsz’s customer service department via email ([email protected]), phone (1-424-371-7304), or the brand’s social media channels.

How do I contact Puls com?

+1 630 587 9780
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