Puls customer service — complete professional guide

Overview and what Puls offers

Puls is an on-demand home and device service provider founded in 2015 that specializes in in-home technician visits for smartphones, tablets, TVs (mounting and repairs), and a range of home electronics and smart-home installations. The model is consumer-focused: you book a time slot online or in the app, a vetted technician arrives to diagnose and repair the device in person, and payment and documentation are provided immediately on completion. The company’s publicly visible customer portal is at puls.com and the company also supports in-app chat for real-time scheduling.

From a customer-service perspective, Puls emphasizes speed and transparency: same-day booking in many markets, technician photos and ID in the app, digital receipts, and a single-case workflow that combines scheduling, technician notes, photos of the repair, and warranty details in one place. This guide breaks down each element customers interact with so you know timelines, typical costs, escalation steps and how to get the most reliable outcome from Puls’ support channels.

Contact channels, hours and expected response times

Primary contact paths for customers are the Puls website (puls.com), the Puls mobile app (iOS and Android), and the in-app or web chat. For routine, non-urgent questions the fastest route is the chat or in-app support because it links your job number to the conversation. Puls also lists an email-based support channel ([email protected]) for document-heavy requests or post-service follow-up. For time-sensitive operational issues (missed appointment, urgent escalation) use the in-app “contact technician” or phone number displayed in your booking confirmation.

Typical service-level expectations: in major U.S. markets Puls advertises same-day availability and arrival windows that commonly span 60–180 minutes depending on demand and city. Average on-site diagnostic time before a quote is presented is 10–30 minutes; many simple repairs (screen replacement, battery swap) are completed within 30–60 minutes on site. If you need guaranteed time (e.g., business hours), confirm when booking and ask for a fixed arrival window; if a technician is delayed, the app usually updates ETAs in real time.

Pricing structure and typical cost ranges

Pricing varies by device model, part availability and market. Puls publishes itemized final invoices with parts, labor, diagnostic fees and taxes. Below are representative ranges customers should expect; treat these as planning figures rather than fixed quotes. Always obtain the written quote in the app or by email before authorizing work.

• Smartphone screen repair: $89–$329 depending on older models versus flagship current-year phones. Battery replacements: $49–$129.
• TV mounting (single technician, no new electrical work): $99–$249 depending on screen size and wall type; additional fees apply for concealment of wiring or mounts over 65″.
• Appliance and smart-home installation: $89–$299 for typical installs (thermostats, smart locks, washers/dryers), higher for multi-device integrations or specialized electrical work.
• Diagnostic or cancellation fees: some jobs include a diagnostic fee (commonly $19–$49) which is often waived if you proceed with the repair; cancellation/no-show fees vary by market—confirm during booking.

Scheduling, technician vetting and on-site process

When you book, Puls provides a job ID and an ETA. The technician assigned will have a public profile with a photo, ratings and the tools they carry. Technicians are generally background-checked and trained per Puls’ internal standards; they should present ID at arrival. The on-site process follows three steps: (1) verification and brief inspection, (2) customer-facing diagnostic and quote, (3) repair, test and customer sign-off. Ask for a demonstration of the repair (screen on/off, calibration steps) and insist on photo documentation of the device prior to and after the service when valuable data is at stake.

Payments are processed electronically through the app or a card terminal on-site; you should receive an itemized digital invoice immediately. If a repair requires parts not carried by the technician, Puls will either reschedule with a parts delivery time or provide a clear cancel/no-repair option with pro-rated diagnostic credit. For recurring or commercial accounts, ask Puls about account-level scheduling to get advanced booking windows and bulk-rate pricing.

Warranty, refunds and escalation procedures

Puls provides a manufacturer-style limited warranty on parts and labor; common practice in the field is a 90-day to 1-year limited warranty depending on the component and the type of service. Warranty terms are displayed on the invoice and in the in-app job record. For warranty claims, open the original job in the app, select “warranty” or “report issue,” upload photos and a short description and request a callback. Expect initial triage within 24–72 hours; more complex claims can take longer if parts must be shipped or third-party diagnostics are required.

If your issue is not resolved through the standard support flow, escalate with these practical steps: (1) use the app to request supervisor review and attach all documentation; (2) follow up by email to [email protected] referencing your job ID and timestamps; (3) if required for consumer-protection or regulatory reasons, request an itemized refund and return of parts where applicable. Maintain copies of your invoice, technician notes and photos — these are the core evidence support teams use to make remedial decisions.

Practical tips to get the best customer-service outcome

Prepare for the visit by backing up data (for mobiles/tablets), clearing the area around wall mounts and ensuring access to electricity and Wi‑Fi when requested. Take photos of device serial numbers and condition before the technician arrives; this expedites diagnostics and protects you against disputes. Request the technician’s quote in writing in the app before work starts and confirm any additional-site fees (stair fees, parking or travel surcharges).

Keep the Puls job ID and booking confirmation email; these contain the core metadata customer service uses to route your request. If you are a frequent business user or manage multiple properties, ask Puls about business onboarding to get dedicated account support, SLAs, and consolidated billing which typically reduces time-to-resolution and improves audit trails.

Where to verify current details and contact Puls directly

Primary verification sources: the official site (puls.com), the Puls mobile app, and the booking confirmation email you receive after scheduling. For most customers, in-app support and the online help center provide the most accurate service-level and pricing updates. Always confirm final pricing, warranty terms and cancellation policies in the written booking confirmation before authorizing work.

If you need to send documentation or formal correspondence, use the support email ([email protected]) and include the job ID and timestamped photos. For immediate issues on the day of service, use the in-app chat or the technician’s contact number shown in your booking. These steps will minimize delays and ensure the customer-service team can prioritize your case correctly.

How do I contact Pulse support?

(800) 543-3695
Connect with a PULSE® debit expert
Go to Client Support. Call us at (800) 543-3695 or drop us a note and we’ll call you back.

How do I cancel my Puls membership?

You can cancel your membership by emailing us at [email protected] or by logging into your customer portal at consumer.puls.com. Click & Fix members are eligible for up to a 10% discount on labor for all services available at Puls.com in their location.

How do I cancel my PULS membership?

You can cancel your membership by emailing us at [email protected] or by logging into your customer portal at consumer.puls.com. Click & Fix members are eligible for up to a 10% discount on labor for all services available at Puls.com in their location.

Is PULS a safe investment?

PULS is an actively managed, highly rated, ultra short bond ETF that offers investors a competitive yield, strong historical returns, and a portfolio that is 100% investment grade. At 15 basis points, PULS is among the lowest-cost actively managed ETFs in its category.

How do I contact Puls com?

+1 630 587 9780
Make an appointment for an online meeting with our PULS experts.

What kind of company is Puls?

About Puls
Puls caters to homeowners seeking home maintenance and repair services. Puls was formerly known as CellSavers. It was founded in 2015 and is based in San Francisco, California.