PSI Exams Customer Service Number — Practical Guide for Candidates

Overview: who PSI is and why the customer service number matters

PSI Services LLC (commonly branded as “PSI Exams”) administers professional licensure and certification tests for hundreds of programs across the U.S. and internationally — from cosmetology and real estate to professional engineering and electrical contractor licensing. Because PSI is both a test-delivery vendor and a point-of-contact for scheduling, score reporting and test-center issues, the correct customer service number is often the fastest route to resolving time-sensitive problems such as same-week reschedules, ID exceptions, or computer interruptions during a test.

There is no single universal phone number that covers every PSI program, state board or international affiliate; instead PSI organizes candidate services by exam program and geography. That design improves program-specific support (different eligibility rules, fee structures and ADA processes) but it also means you must retrieve the phone number tied to your specific exam authorization, voucher or registration confirmation before calling.

How to reliably find the correct PSI customer service number

First, use the official PSI candidate pages. The central, authoritative resources are the PSI corporate site at https://www.psiexams.com and the candidate portal at https://candidate.psiexams.com — both pages list program-specific scheduling and contact links. On the PSI site navigate to “Schedule/Sign Up” or search by exam name (exact program name, e.g., “North Carolina Real Estate Salesperson”) to reach the page that contains the correct phone number, email and local test center list.

Second, always check your confirmation email or the “Authorization to Test” document that PSI or the licensing board sent you when you qualified to test. That document routinely contains a program-specific phone number, business hours and a local operations email. If you cannot find those documents, log into your candidate account (username: typically your email) at the candidate portal to retrieve the same contact details.

What to have ready before calling PSI

Preparing precise, verifiable information before you call will reduce hold time and produce a faster resolution. PSI agents will routinely ask for: full name as registered, date of birth, candidate ID or registration number, the exact exam name and test center location, and the payment or voucher reference number if the question is about fees or refunds. If you are calling about scores, have the test date and seating code available.

Bring scanned or photographed identification and supporting documentation for any eligibility or ADA requests. The agent may instruct you to email PDFs to a specific inbox or to upload them through the candidate portal; having files named to match what you describe (for example, “JohnDoe_ID_stateDL_2025.pdf”) speeds verification. Below is a short checklist you can run through before dialing:

• Candidate registration number or PSI ID (from confirmation email)
• Exact exam/program name (copy-paste from your authorization)
• Test center name and test date (if applicable)
• Payment transaction ID, voucher code or receipt PDF
• Government ID (state driver’s license or passport) and any ADA/medical documentation

Typical service channels, hours, and expected wait times

PSI provides multiple channels: program-specific phone lines, email support, an online scheduling portal and live chat for certain programs. Typical business hours for U.S.-based candidate support are Monday–Friday, 8:00 a.m.–7:00 p.m. local time of the test center; weekend hours vary by program and are noted on the program page. If your matter is urgent (same-day reschedule, test-center incident), calling is almost always faster than email.

Average hold times fluctuate by exam season—peak scheduling windows (for example, end-of-month licensing deadlines in many states) will push average hold times to 15–30 minutes; off-peak weekdays are often 5–10 minutes. If you need a guaranteed response time, use the candidate portal’s secure messaging or request an email confirmation of the agent’s advice so you have a timestamped record.

Fees, rescheduling, refunds and score reports — practical details

PSI’s fee structure is program-dependent. Typical registration fees for many professional licensure exams range from $40 to $200 for a single-attempt test; specialty or multi-part exams (contractor classifications, multi-jurisdiction professional tests) can be $250–$500. Rescheduling fees are commonly $35–$75 when changes are requested within the allowed window; some states or boards waive fees if reschedule occurs X days before test date — check the program bulletin for exact numbers.

Refund policies are strict: many programs do not issue refunds after a sitting is scheduled, while others allow partial refunds less a processing fee (often 10–20% of the exam fee). Score release timelines are also program-specific: many computer-based tests post unofficial scores immediately and official results within 2–10 business days; written or hand-scored exams can take 2–6 weeks. If you need an expedited score report to a licensing board, confirm fee and turnaround time with PSI prior to payment.

Escalation, ADA accommodations and on-site problems

If frontline support can’t resolve an issue—disputed score, documented on-site equipment failure, or an ADA accommodation denied—request escalation to a supervisor and ask for an escalation ID or ticket number. Keep timestamps (date/time/agent name) and a brief summary of each interaction; those details materially improve resolution speed when a case transfers to operations or legal review.

For ADA requests, PSI requires medical documentation and typically asks candidates to submit paperwork at least 30 days before the exam date; acute cases may be reviewed faster, but documentation sufficiency and review time vary by program. For test-center incidents (power loss, proctoring interruption) insist on an incident report number and a timeline of corrective actions; PSI’s remediation paths include free reschedule, refund, or score review depending on the situation.

Final actionable steps

1) Locate your program-specific contact info at https://www.psiexams.com or in your candidate authorization email; 2) prepare the checklist items above before calling; 3) request an escalation ticket if the first response is unsatisfactory and keep all timestamps and confirmations. Verifying the program page and confirmation emails is the single best way to ensure you are calling the right PSI customer service number and getting an accurate resolution.

How long does it take to get PSI results?

within 48-72 hours
Scores should post to your ATI account within 48-72 hours.

Can you reschedule a psi exam?

To reschedule an examination you must use PSI’s Examination Scheduling Service, or you may call PSI at (833)-518-7456 to speak with a Customer Service Representative. Please note that you may also use the automated system, using a touch-tone phone, 24 hours a day in order to cancel and reschedule your appointment.

How to have someone help you on a PSI test?

If you need assistance during your exam, you should initiate a chat with the online test administrator using the in exam chat tool.

What is the passing score for the PSI exam?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview The passing score for PSI exams varies depending on the specific exam and licensing body, but a score of 70% or higher is often required. Some exams may have a passing score of 60% or higher, while others, like the PSI cosmetology exam, require a score of 70 out of 100. It’s crucial to check the specific requirements for the exam you are taking.  Here’s a more detailed breakdown:

• General PSI Exams: Many PSI exams, including those for FAA licenses, require a score of 70% or greater to pass. 
• California Licensing Exams: For California state licensing exams, a passing score of 60% or higher is often required, though this can vary. 
• Specific Exams: The PSI cosmetology exam, for example, has a passing score of 70 out of 100. 
• Scaled Scores: Some exams use scaled scores, which are derived from raw scores and are used to assess performance based on the average score for the test. 
• Immediate Results: Many PSI exams provide immediate results upon completion, while others may take longer to process. 

AI responses may include mistakes. Learn moreScaled Scoring For Your Certification Examination – PSIFeb 6, 2024 — A challenge with providing raw scores is when there are multiple forms. Test publishers work very hard to create forms …PSITips for Passing the FAA PSI Exams | Phoenix East AviationJun 4, 2025 — How Long Does It Take to Get PSI Exam Results? Generally, PSI Exam Results are shared immediately after taking the exam…Phoenix East Aviation(function(){
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What happens if I miss my PSI test?

I missed my scheduled exam(s) with PSI. How do I reschedule? If you miss your appointment as scheduled, you are also forfeiting your examination fee and you must submit the re-examination fee to PSI in order to reschedule. You may pay and reschedule the examination online here or by telephone at (877) 392-6422.

How to get in contact with PSI?

If you have examination scheduling questions, please call PSI at (833) 518-7456 to speak with a Customer Service Representative Monday through Friday between 4:30 a.m. and 7:00 p.m. and Saturday, between 8:00 a.m. and 2:00 p.m., Pacific Time.