Proxibid Customer Service — Complete Professional Guide

Overview: What Proxibid Customer Service Covers

Proxibid is a global online auction marketplace used by dealers, estate professionals, municipalities, and repossession firms to sell assets ranging from heavy equipment and vehicles to collectibles and fine art. Customer service on Proxibid serves two primary user groups: buyers (bidders) and sellers (consignors). Typical support topics include account access, bidder verification, payment processing, fees and invoicing, lot condition questions, shipping/pickup coordination, and dispute resolution.

Because Proxibid interfaces with thousands of independent auction companies, many issues are resolved through a two-tier approach: the auctioneer (or consignor) handles lot-level questions and logistics, and Proxibid’s central support handles platform, payment, and account-level problems. For definitive contact information and real-time updates, always consult Proxibid’s official Help/Contact page at https://www.proxibid.com.

How to Contact Support and What to Prepare

Start every inquiry with a clear, documented trail: include your Proxibid username/email, invoice or auction lot number, the date/time of the auction, and screenshots when relevant. Support requests are most effective when they contain the auction title and lot ID (the unique numeric or alphanumeric code shown on the lot page). If you are a seller, include seller account ID and any payment routing details you expect to use.

Preferred contact paths: the Proxibid Help Center (use the “Contact Us” form on the website), in-platform messaging to the auctioneer, and the live chat or phone options listed on Proxibid’s site during business hours. When you submit a Help Center ticket, include the best phone number and time window for a callback, and attach any PDF invoices, bill of sale, or condition reports that support your request.

Common Issues — Step-by-Step Resolution Practices

Account access and verification: If you cannot log in, reset your password through the platform’s “Forgot Password” flow. If verification is stalled (Proxibid and many auctioneers require identity verification and a valid payment method), prepare a government ID, a recent bank statement, and a credit card with at least the preauthorization amount requested. Verification delays are typically caused by mismatched names or expired cards.

Bidding disputes and non-payment: If a bidder claims an unauthorized bid, document timestamps and emails; contact the auctioneer immediately. If you are the winning bidder but cannot pay, notify Proxibid and the auctioneer within 24 hours to avoid penalties. Many auctioneers assess buyer’s premiums (commonly between 10–18% depending on the sale) and late fees — always review the lot terms before bidding.

Payments, Refunds, and Buyer’s Premiums

Payment methods and timing vary by auctioneer: common methods include credit card (with preauthorization), wire transfer, certified check, or third-party payment processors. Expect invoices to show: hammer price, buyer’s premium (percentage or flat fee), applicable sales tax, and any shipping or handling charges. Example: a $5,000 hammer price with a 12% buyer’s premium equals $600 premium, for a total before tax of $5,600.

Refunds and chargebacks: small disputes over description or condition are usually handled between buyer and auctioneer. For billing errors or unauthorized charges, gather your invoice, bank statement, and message history and submit them to Proxibid’s billing team via the Help Center. If you initiate a chargeback with your card issuer, alert Proxibid and the seller immediately and provide supporting documentation.

Shipping, Pickup, and Third-Party Logistics

Auction pages typically indicate whether the lot is available for shipment, carrier restrictions, or local pickup only. If a lot requires pickup, the auctioneer will provide a pickup window (e.g., within 7–14 calendar days of invoice). For shipped lots, confirm whether the auctioneer will arrange carrier quotes or if you must contract a shipper yourself.

To avoid damage disputes, obtain condition photos at pickup/receipt, sign a Bill of Lading (BOL) that records item condition, and retain tracking numbers. If you choose a third-party shipper, provide them the lot dimensions and weight listed on the lot page and confirm insurance coverage (common practice: insure for the hammer price plus buyer’s premium). Keep all shipping receipts and communications until the transaction is fully closed.

Documentation Checklist

• Account identifiers: Proxibid username/email and account ID, invoice number, lot ID(s) and auction date/time.
• Identity and payment: government-issued photo ID, proof of address (utility bill or bank statement), credit card front/back redacted copy (if required), or bank wire confirmation.
• Transaction evidence: screenshots of the lot page, condition reports, messages with the auctioneer, Photos at pickup/receipt, shipping/BOL documents, and PDF invoices.

Escalation, Legal Remedies, and Best Practices

If initial contacts do not resolve the problem, escalate by reopening the ticket in the Help Center, copying the auctioneer, and requesting a documented timeline for resolution. Maintain a clear chronology of actions and responses — courts and payment processors rely heavily on documented timelines. For high-value disputes, consider a certified letter to the auctioneer and retain legal counsel experienced with auction law in your jurisdiction; auction disputes sometimes fall under state-specific rules and Uniform Commercial Code (UCC) provisions for sales of goods.

Best practices to prevent issues: always read the Terms & Conditions and lot-specific conditions before bidding, set pre-bid maximums, verify pickup/shipping availability, and budget for buyer’s premium plus sales tax (where applicable). Keep correspondence on-platform when possible to ensure an auditable record. When in doubt, ask explicit, written questions about condition, title, and included accessories before you place a bid.

Quick Contact Checklist (Actionable Steps)

• Collect: username, invoice/lot ID, screenshots, and any payment receipts.
• Contact: submit a Help Center ticket at https://www.proxibid.com/contact or message the auctioneer directly via the lot page.
• Escalate: if unresolved in 72 hours, reopen the ticket, include added documentation, and request estimated resolution timelines in writing.