Proozy Customer Service — An Expert, Practical Guide

Overview and what to expect

Proozy (https://www.proozy.com) is an online apparel and sporting-goods outlet that operates with the typical e-commerce customer-service model: centralized web support, order/ticket tracking, and dispute resolution via email/ticket rather than guaranteed phone lines. Expect the company to route most inquiries through an account-based Orders & Help system so agents can quickly access order numbers, tracking IDs, and transaction records.

From a practical standpoint, plan on three timelines: immediate self-service (0–10 minutes) for tracking and FAQs, standard support-response (24–72 hours) for order questions and returns, and escalations (7–21 calendar days) for refunds, chargebacks, or shipping claims. These ranges reflect common practices across comparable US-based online retailers as of 2025 and are useful benchmarks when measuring progress on any ticket.

How to contact Proozy customer service

The authoritative entry point is the Proozy website: log in to your account and use the Orders > View/Help pathway to open a ticket tied to a specific order. Tying a request to an order number (typically an 8–12 character alphanumeric ID visible on your account and email receipts) substantially speeds verification and resolution.

If you do not have an account, use the site’s Contact/Help form and attach proof of purchase (receipt screenshot, credit-card statement snippet showing the Proozy charge). Social channels (Facebook/Instagram direct messages) can work for visibility, but they should be treated as escalation, not primary contact.

• Primary: Proozy Help Center / Order Help form at https://www.proozy.com (use the order-specific ticket option).
• Secondary: In-site live chat when available (session tied to your account), or social DM for visibility. Avoid generic public posts — move to DM or ticket with order number.
• Document evidence: order confirmation email, shipping email with tracking number, photos of defects/damage, and timestamped screenshots.

Returns, refunds, and cancellations — concrete steps

Always check the item’s product page for “final sale” language before purchase. For regular returns, many online retailers provide a 30-day return window from delivery; use that as an operational assumption and confirm the exact window on Proozy’s return policy page. When initiating a return, request an RMA/ticket number and a return-shipping label if Proozy authorizes return shipping.

Typical timelines to expect: authorization within 48–72 hours after ticket submission; inbound transit depending on carrier (3–10 business days domestically); and refund posting to the original payment method in roughly 5–10 business days after receipt and inspection. If you used a store credit or gift card, policies can vary — request explicit confirmation of the refund type and amount in writing.

Shipping, tracking, lost or damaged items

When you receive a shipping email, log the carrier and tracking number immediately. For lost shipments, file a ticket with Proozy and open a carrier claim in parallel if the carrier is showing misdelivery or “in transit” for more than the estimated delivery window. Keep all tracking snapshots and timestamps: carriers treat the delivery scan as the primary evidence.

For damaged items, take high-resolution photos of packaging and product, and attach them to your support ticket within 48 hours of delivery — this improves the likelihood of expedited resolution. If the product is insured through the carrier, you will need those photos for the claim; if Proozy handles shipping insurance, they will request the same attachments to process a replacement or refund.

Disputes, chargebacks, and escalation paths

If a ticket remains unresolved after 7–14 days, escalate formally: reply requesting supervisor review, include a concise timeline, and cite the ticket number. Keep escalation records and attempt one final documented, polite resolution request before initiating a bank dispute. Card networks typically allow disputes within 120 days of the transaction date (this is a general rule; confirm with your bank for exact timelines).

External escalation channels if Proozy cannot resolve: file a complaint on the Better Business Bureau (https://www.bbb.org) and contact your state Attorney General’s consumer protection division. For suspected fraud or systemic issues, report to the Federal Trade Commission at 1-877-FTC-HELP (1-877-382-4357) or https://www.ftc.gov. Use these channels with a clear packet: chronology, ticket numbers, copies of all correspondence, and proof of purchase.

Practical, high-value tips to speed resolution

Follow a disciplined evidence-first approach: prepare the purchase receipt, order number, tracking number, payment method details (last 4 digits only), and photos before you contact support. A well-organized packet reduces back-and-forth and shortens the median resolution time.

• Open your ticket with subject: “Order #XXXXXXXX — [Action requested: Refund/Replacement/Tracking help]” and first sentence: “I completed purchase on [MM/DD/YYYY]; delivery occurred [MM/DD/YYYY]; action requested: [clear ask].”
• Follow-up cadence: send polite status requests every 48–72 hours; escalate after 7 days if unresolved. Record names, timestamps, and ticket IDs for each interaction.
• When possible, request tracking photos or return-label numbers to verify movement. For refunds, ask for the expected posting date and the reference ID so you can reconcile with bank statements.

Sample message templates you can use

Template — Refund request: “Order #12345678 — Received damaged item. Delivered 08/15/2025. Attached: 3 photos of item and box. Request: full refund to card ending 1234 or replacement. Please confirm RMA and return label.”

Template — Missing order: “Order #12345678 — Tracking (carrier/123456789) shows delivered but I have not received package. I have photos of front door and neighbor inquiry. Please open a carrier claim and advise next steps; I request either reshipment or refund.”

Measuring service and closing the loop

Track the time-to-first-response and time-to-resolution metrics on your side: time-to-first-response under 72 hours and final resolution under 14 days are reasonable benchmarks for most e-commerce problems. If those standards are repeatedly missed, include that metric in your escalation to show pattern and impact.

Finally, always keep records for at least 12 months after purchase: transaction receipts, correspondence, tracking histories, and photos. These records are invaluable if you need to open a dispute with a card issuer, file a complaint with a consumer protection agency, or seek a legal remedy.

What happened to Proozy?

It was bought by QVC Group for $2.4 billion in 2015 and sold to an investment group in 2023, but went out of business by the end of that year. Proozy was founded in 2015 and does not have outside investors.

How do I contact Fragrance.net customer service?

For Fastest Service

1. Order Status.
2. Returns.
3. Return Status.
4. Toll-Free (U.S.): 1-800-PARFUMS (727-3867)
5. Outside the U.S.: 631-582-5204.

Where is Proozy located?

Headquarters: St. Paul, Minnesota Year Started: 2006 Number of Associates: 20-99 Largest shipping day in 2014: 31,540 orders Our commitment is to provide you with the highest level of service anywhere, which includes a 100% satisfaction guarantee.

How do I contact Proozy?

Proozy

1. We are the go-to internet retailer where savvy customers find deeply discounted brand name products.
2. Headquarters:2955 Lone Oak Cir Ste 6A Suite 6A, Saint Paul, Minnesota, United States.
3. Phone Number: +1 651-348-9542.
4. Employees:33.
5. Revenue:$10 – 50M.
6. Legal Name:Proozy.
7. Proozy’s Social Media.
8. Is this data correct?

How do I contact Zulily?

If you have any questions, please call 1-877-779-5615, Monday through Friday, between 8:00 a.m. and 11:00 p.m. Eastern Time. Thank you for being a Zulily customer.

Is Zulily now proozy?

St. Paul-based Lyons Trading Company, which operates the off-price fashion e-commerce retailer Proozy, has acquired majority ownership of fashion flash-sale site Zulily after only one year under Beyond, the new name given to Overstock.com after it acquired bankrupt Bed Bath & Beyond.