Procare Customer Service Number — Complete Professional Guide

Overview of Procare support and why the customer service number matters

Procare is widely used by child care centers, preschools, and after‑school programs to manage attendance, billing, and family communications. When an operational issue arises—payment processing, attendance sync, or permission/access problems—speaking directly with Procare customer service can be the fastest way to resolve interruptions that affect enrollment or revenue. Knowing where to find the correct customer service number and how to present your issue reduces downtime and prevents repeated transfers or callbacks.

This guide explains the practical steps to locate Procare’s official customer service contact, what to prepare before you call, typical service channels, escalation options, and how to document outcomes. Because support phone numbers and hours can change, the single most reliable source for the current number is Procare’s official website and in‑app Help menu; this guide shows you how to use those resources efficiently.

Where to find the official Procare customer service number

Do not rely on third‑party directories for the customer service number. Procare maintains its current contact information on the corporate website and within the Procare software under the Help or Support section. The standard path is: open procaresoftware.com (or the Procare product page you use) and click “Support” or “Contact Us.” That page lists the toll‑free numbers, local numbers for different regions, and links to email support and chat when available.

If you use the Procare mobile or desktop application, open the Help/About area; many installations embed the customer support telephone number and a direct link to the knowledge base. For account‑specific matters (billing, subscription changes, data exports), your account manager or reseller contact info—also stored in your account settings—can provide a direct line with faster routing than a generic number.

What to prepare before calling (critical information to have ready)

• Account identifiers: Procare account ID, center name, and the primary email on file. These shorten authentication to under 2 minutes and allow the agent to pull records immediately.
• Software context: exact Procare software version, module in use (Billing, Attendance, Family Portal), and a screenshot or error code (example: “ERR-1021” or time stamps of failed transactions).
• Recent activity: date/time of the incident, last successful action (e.g., last successful batch billing on 2025-03-10 at 14:35), payment processor used (Stripe, Authorize.Net), and any steps already taken (cache cleared, browser tried).

Having these items ready typically reduces call time from an average 12–18 minutes to 6–8 minutes, and increases first‑call resolution rates. For privacy and security, Procare agents will verify identity—be ready with the account owner’s name and a secondary verification method (last four of a payment card or the security question on file).

Support channels, hours, and expected response times

Procare offers multiple support channels: phone, email/ticketing, in‑app chat, and an online knowledge base. Phone support is usually the fastest for urgent production issues; email/ticket systems are preferable for requests requiring attachments, export files, or change requests that need escalation and tracking.

Typical business hours for phone support are Monday through Friday, business‑hours aligned with the company’s primary time zone (for many US software vendors this is 8:00–17:00 local time). Expect email/ticket acknowledgements within 1 business hour and substantive responses within 4–24 hours depending on severity. For mission‑critical incidents (payment processing failure affecting all families), request escalation to Level 2 or to an on‑call engineer to achieve faster resolution.

Troubleshooting checklist you can run before you call

• Reproduce the issue and collect exact error text/screenshot, the date/time, and steps to reproduce. This allows agents to run targeted diagnostics immediately.
• Test on a different device and browser, and confirm whether other centers on your account are affected; isolate whether the issue is account‑wide or device‑specific.
• Review the knowledge base/article IDs: Procare publishes troubleshooting articles (e.g., “Family Portal Login Issues” or “Bank(batch) Payment Reconciliation”), which often include step‑by‑step fixes you can apply in 5–10 minutes.

Running these checks beforehand prevents wasted minutes on basic steps and helps you prioritize the call as either urgent (system down, payments failing) or non‑urgent (configuration guidance, training). If the issue is billing‑related, have invoice numbers and the last payment amount/date ready to speed reconciliation.

Escalation, SLAs, and documentation

If phone support doesn’t resolve the problem, ask for escalation: a ticket number and expected SLA (for example, a Level‑2 response within 4 hours for a system outage). Document the agent’s name, the ticket number, and the time/date of the conversation. Well‑documented escalation reduces duplicate efforts and preserves a clear audit trail for refunds or contract disputes.

For centers with Service Level Agreements or premium support add‑ons, confirm in advance the response and resolution targets—these often specify guaranteed response times (e.g., 2 hours for severity 1 incidents) and may carry extra fees that should be outlined in your contract or support plan.

Final practical tips

Always use official channels listed on procaresoftware.com and within your Procare app to avoid scams. Update your account contact details annually so support can authenticate you quickly. Maintain a simple incident log (date, issue, ticket number, resolution) to help your bookkeeping and to identify recurring patterns that might justify a support plan upgrade or a focused training session.

If you need the current customer service telephone number right now, open Procare’s official Support/Contact page from procaresoftware.com or the Help menu in your Procare application; these sources will present the most accurate, region‑specific phone numbers and hours for your account.

How do I contact Procare support?

Welcome to Procare Support

1. Procare Desktop. Hours: M-F, 7 am – 8 pm ET. Phone: (800) 964-1729. Email: [email protected].
2. Procare Online. Hours: M-F, 7 am – 8 pm ET. Phone: (800) 964-1729. Email: [email protected].
3. Procare SchoolCare Works. Hours: M-F, 7 am – 8 pm ET. Phone: (888) 466-8296.

What is the phone number for Procare therapy?

Alternatively, you can call 1-888-899-1331 or email [email protected] to be connected to a Director of Educational Resources.

How do I message on Procare?

Families

1. Look Up a Family.
2. Select a child to whom the person is assigned as an authorized pickup and click the Information & Relationships icon on the child toolbar.
3. Dbl-click the name of the person to open their Person Information screen.
4. Click the Message button.

What are procare services?

Every day, you count on your medical equipment to perform at its best. With ProCare Services, our people ensure your equipment is ready to perform when it’s needed and make it easier to get the most from your investment with loaners, preventative maintenance solutions, and service plans.

What is Care.com customer service number?

I have questions about my Care.com benefits. Who should I contact? You can talk to a member of your HR department or contact Care.com directly by calling 855.781. 1303 or emailing [email protected].

How do I cancel my Procare subscription?

Request a disenrollment form by calling ProCare Advantage at 1-844-206-3719 (TTY 711). Calls to this number are free. Member Services will help you complete and submit the disenrollment form.