Posten customer service — comprehensive, practical guidance

Overview and where to go first

When you need help with Posten (the national postal services in the Nordic region, commonly operated under brands such as Posten Norge, Posten Sverige and PostNord/Bring), start at the carrier’s official web portal. For Norway check posten.no and bring.no; for Sweden and international PostNord services check postnord.se, postnord.no and postnord.com. These portals provide live tracking, FAQs, service announcements and the official “Contact us” entry that lists local phone numbers, email forms and office locations — always the authoritative source.

Before calling or submitting a web form, assemble the information you’ll need: the tracking ID, shipment reference or order number, sender/recipient addresses, dates and the exact nature of your request (delay, damage, missing contents, return, customs question). The global tracking standard used by most national posts follows the UPU S10 format (13-character codes like “AA123456789BB”), so bring that code if available — it’s the single fastest way for an agent to locate your item.

What to prepare before contacting customer service

Organize the documentation. Useful documents include the shipment receipt (or e-receipt), the tracking number, proof of value (invoice or receipt) for insured claims, photographs of damaged goods and packaging, and any label or barcode images. Have sender and recipient names, full postal addresses and the dates and times when the item was posted or expected. If the shipment is linked to an online purchase, include the merchant order number and the name of the carrier on the merchant’s shipping confirmation.

Presenting this information upfront reduces handle time and increases the chance of a quick resolution. If you expect to request compensation, note that many postal operators require a claims submission within a defined window (commonly 30–60 days for most parcel claims); file as soon as you suspect loss or damage. Also confirm whether the original packaging is required for inspection — many services will ask you to retain it for evidence.

Tracking, typical timelines and interpreting events

Tracking systems will show event codes such as “Accepted,” “In transit,” “Arrived at facility,” “Out for delivery,” and “Delivered.” Typical domestic parcel transit in Scandinavian countries is often 1–3 business days for standard services; international transit ranges widely (commonly 3–14 business days depending on the country and service selected). Weekend and national-holiday operations differ by country; the online tracking page will usually show the next expected delivery window.

If tracking stops updating for more than 48–72 hours (domestic) or 5–7 days (international), escalate to customer service with the tracking ID. Ask the agent to provide the package’s last known facility and the internal routing reference. For urgent or high-value shipments use express/registered services that include signature confirmation and higher liability limits — these services produce clearer chain-of-custody events in the tracker and are prioritized in investigations.

Claims, compensation and next steps for loss or damage

For damaged or missing contents, begin with a damage report: take timestamped photos of the packaging and product, save all packaging materials, and collect proof of value (retail receipt or invoice). Submit these as part of a formal claim via the carrier’s web claims portal — search “claims” on posten.no or postnord.se. Most carriers will give a claim reference and an estimated processing time; typical investigation windows are 10–30 business days but complex cases can take longer.

Insurance/declared-value coverage determines compensation. If you shipped under a basic unpaid letter service, liability is very limited; for parcels and registered mail declared value or paid insurance increases recoverable amounts. If a seller shipped the item, the seller’s commercial policy may cover the claim — keep the merchant informed and coordinate claims to avoid duplicate filings. If you are unsatisfied with the carrier’s outcome, check national consumer protection bodies in your country (for Norway: Forbrukerrådet; for Sweden: Konsumentverket) for escalation pathways and arbitration.

Best channels, service levels and business solutions

Use the carrier’s online chat or the claim web form for traceable communications; phone calls are good for urgent clarifications but always follow up in writing so you have a traceable record. Business customers should consider contract-level SLAs, bulk-shipping portals and APIs for tracking and label generation. Posten/PostNord provide APIs for parcel creation, tracking and pickup scheduling; check the developer pages on postnord.com or bring.no for API documentation, sandbox access and commercial rate tables.

For frequent shippers, negotiated account pricing, integration with e-commerce platforms (Shopify, WooCommerce, etc.), and scheduled pickups reduce operational friction. Request a dedicated account manager if your volume justifies it — an account manager can provide weekly delivery performance statistics, claims prioritization and custom reporting (on-time delivery rates, average transit time, failure rates by route) so you can manage customer expectations and pick the right service class for each product.

Quick checklist and contact tips

• Bring the tracking ID (UPU S10 13-character code), sender/recipient names, postal codes and the original proof of posting; have photos and receipts ready for damage claims.
• Use the official sites posten.no, postnord.se / postnord.no and bring.no to locate local phone numbers, office addresses, claims forms and API docs; always get and save the claim reference number.
• If shipping valuable goods, select registered or insured services at posting; for cross-border shipments include a correct CN23/CN22 customs declaration and a commercial invoice to avoid customs delays.

How do I contact Posten Norway?

You can contact Customer service on telephone 22 03 00 00 or by chat. We can guide you with the layout of your complaint, provide information and if possible give you a decision on your complaint the same day.

How do I contact Norwegian customer service?

1. Phone1.866.234.7350. Call Reservations.
2. Mailing Address7665 Corporate Center Drive, Miami, Florida 33126.
3. Hours of Operation. Mon-Fri: 8am – Midnight ET. Sat, Sun: 9am – 9pm ET.

What is online customer service?

Online service support encompasses all customer assistance provided through digital channels. This includes answering questions, resolving issues, offering guidance, and providing general support to customers via email, chat, social media, or self-service resources like knowledge bases and FAQs.

How do I speak to someone at USPS customer service?

Toll-free number

1. 1-800-ASK-USPS (1-800-275-8777)
2. 1-800-222-1811 (track a package)

How do I speak to the post office on my phone?

Postal Service Information and Contacts

1. 1) 1-800-ASK-USPS: Postal call center employees can answer most questions.
2. 2) Local Post Office: Local postmasters are responsible for ensuring that their customers receive prompt and efficient delivery and retail services.

How do I contact a local post office customer service?

Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.