Plymouth Rock customer service phone number — expert guide

This guide explains how to find and use the Plymouth Rock customer service phone number, what to expect when you call, and practical alternatives if you cannot get through. It is written for policyholders, agents, and consumer advocates who need reliable, actionable steps for contacting Plymouth Rock Assurance (the regional auto/home insurer commonly referenced as “Plymouth Rock”). Because phone lines, hours and direct-dial extensions change frequently, the single best source for an up-to-date number is your policy declarations page or Plymouth Rock’s official website: https://www.plymouthrock.com.

Below you will find exact, practical guidance on where to find contact numbers, the typical departments and their responsibilities, how to prepare for calls to speed resolution, and escalation paths when a phone call does not resolve your issue. The guidance focuses on what to do and what documentation to have ready so your call is efficient and effective.

Where to locate the correct Plymouth Rock phone number

Plymouth Rock publishes different phone numbers for different functions: new business/quotes, billing and payments, claims reporting (including 24/7 claim hotlines for automobile accidents), roadside assistance, and agent or commercial lines. The most reliable places to find the phone number you need are (in order): your policy declarations page (top of page or “Contact Us” block), the contact footer of the official corporate website https://www.plymouthrock.com, and the insurance ID card or bill you received. If you are insured through an independent agent, the agent’s business card or email signature will also list the correct direct number.

Because Plymouth Rock operates regionally and sometimes uses numbers specific to state operations (for example separate numbers for Massachusetts and New Jersey customers), confirm that the number you are calling is for your state and product. If a single “main switchboard” number is listed, expect an automated menu (IVR) that routes you by product (auto, home, business) and by function (claims, billing, agent).

Common Plymouth Rock phone lines and what they handle

Typical departments you will be routed to by phone include: Claims (first notice of loss — auto or property), Billing & Payments (policy billing, payment plans, refund requests), New Business & Quotes (sales and policy setup), Roadside Assistance/Towing, and Agent/Producer Support (commissions, appointments, endorsements). Most insurers maintain a 24/7 claims reporting phone number; expect to find billing and sales lines on business hours, usually Monday–Friday, 8:00 a.m.–6:00 p.m. local time.

When calling a claims line be prepared for an intake script that asks for date/time/location of loss, injuries, police report number (if any), vehicle information (VIN and plate), and photos. Typical industry handling times: simple auto property-damage claims are often assigned a claim number in 0–48 hours and settled within 7–30 days where liability is clear; bodily injury or complex liability claims commonly take months. Use the phone call to get a claim number, adjuster name and direct phone or email for follow-up.

How to prepare for a Plymouth Rock phone call

Preparation reduces hold time, shortens the call, and improves the likelihood of a first-call resolution. Before you dial, have the following core items ready: policy number, full name on the policy, date of birth for the named insured, and the VIN or license plate for vehicle claims. If you are calling about a payment, have your bank account or credit card (last four digits) and the billing statement in hand.

• Key items to have on hand: policy number, VIN/license plate, date/time/location of loss, police report number (if filed), photos of damage, receipts for temporary repairs, and any prior claim numbers.
• Document the call: note the date/time you called, hold time, name and badge/ID of the representative, and the claim or service reference number. If the rep gives a timeline (e.g., “an adjuster will call within 48 hours”), write it down.
• If you need an on-scene tow or emergency help, ask for the roadside assistance provider name and a tracking or authorization number so you can confirm service and avoid surprise invoicing.

It’s also good practice to specify desired outcomes before calling: do you want immediate repairs approved, a rental car arranged, a billing correction, or a premium quote? Clear objectives let the representative escalate to the correct specialist sooner.

Alternatives when you cannot reach Plymouth Rock by phone

If phone lines are busy, use Plymouth Rock’s digital channels for fast results: the secure policyholder portal (accessible via the company website), the mobile app (if available), or the “Report a Claim” function online, which often allows you to upload photos, police reports, and documents. Digital claim intake sometimes creates a claim number and assigns an adjuster automatically, which shortens subsequent phone follow-up.

Your local independent agent is another valuable alternative — agents can call the company on your behalf, escalate to inside claims teams, and often obtain faster responses because they have producer support lines. If you still cannot get help after phone and online attempts, send a concise written complaint (email or certified mail) to the customer service address listed on your declarations page and request a written response within a specified number of business days.

Escalation, complaints, and regulatory steps

If phone contact does not resolve your issue, escalate methodically: first ask to speak with a supervisor, then request the claims manager or the billing manager. If the supervisor is unable to resolve the matter, submit a written complaint to Plymouth Rock’s customer care or complaint department (use the address/e-mail on your policy). Include policy number, claim number, the exact remedy requested, and copies of supporting documents.

When internal escalation fails, contact your state’s Department of Insurance (search “[your state] Department of Insurance consumer complaints”) — state regulators handle claim delays, bad-faith investigations, and consumer protection enforcement. Keep a record of all phone calls, emails and letters; these will be necessary if you pursue a regulatory complaint or arbitration. For most customers, following the documented escalation steps above will produce a resolution within 30–90 days depending on claim complexity.

What number is 1 800 841 3000?

When a victim has been injured in an automobile accident, and they are insured by a GEICO policy, claims are to be reported via phone at 1-800-841-3000. The number is a 24-hour GEICO claims hotline, which is available seven days a week.

How do I contact Plymouth Rock insurance?

If you purchased your Plymouth Rock personal auto policy directly through Plymouth Rock, online, or through a Prudential Financial Professional, call 855-513-5174. If you purchased your Plymouth Rock personal auto policy through an Independent Agent, call 833-449-5326.

Is Progressive 24 hour customer service?

Can I call anytime to make changes to my policy? Yes. Progressive representatives are available to help you 24/7 at 1-800-776-4737.

Can I drop car insurance anytime?

Policyholders can cancel their auto insurance policy at any time, for any reason. And you never have to wait until the end of your policy period to cancel your policy. Even if your policy only started a few days ago, you may cancel it.

How do I contact my RockAuto customer service phone number?

RockAuto is a completely online company. We do not have a customer service phone number to provide assistance over the phone. All of our customer service resources are available 24/7 online! Online self-service ensures consistent quality and keeps our prices low for you!

What company owns Plymouth Rock insurance?

Plymouth Rock Company IncorporatedPlymouth Rock Assurance / Parent organization