Pink Lily customer service number — how to find, use, and get results

Where to reliably find Pink Lily’s current customer service phone number

For accuracy and safety, the single best place to find Pink Lily’s up-to-date customer service phone number is the company’s official “Contact Us” or “Help” page on its website (https://www.getpinklily.com). Retail contact numbers change periodically; locating the number on the live site prevents using an outdated or fraudulent listing from third‑party directories.

Other reliable sources that will list the correct telephone number for your order are the order confirmation email or the shipping confirmation email you received when you purchased an item. Those emails include an order number and the exact contact channel tied to that sale; if a phone number is published, it will match the support workflow for that order.

What to prepare before calling the customer service number

Prepare these items before you call so the call is efficient and the agent can help you immediately. Having everything ready typically cuts call time to under 10 minutes and reduces transfers or follow‑ups.

• Order number (example format: #PL-123456), full name on the order, and billing ZIP code.
• Item SKUs or product names, quantities, purchase date (MM/DD/YYYY), and the exact issue (wrong size, damaged, not received).
• Tracking number(s) from the carrier (UPS/FedEx/USPS format), screenshots or photos of damage, and the order confirmation email ready to forward or reference.
• Payment method details (last 4 digits of card), and the email address used for the account—useful for identity verification.

Typical customer service channels, hours, and response timelines

Most online apparel retailers, including Pink Lily, operate a multi‑channel support model: phone, live chat, email, and social media. Typical business hours for phone and live chat are Monday–Friday, 8:00 a.m.–6:00 p.m. local time, but hours can vary around holidays; always verify on the site. Email responses usually arrive within 24–72 business hours; chat and phone are the fastest routes for time‑sensitive problems.

Common timelines you should expect: shipment issues and order status confirmations can be resolved during a single call or chat; refunds for returned merchandise are frequently processed by the retailer within 3–10 business days after the return is received, and the issuing bank may take an additional 2–7 business days to show the refund on your statement.

If you can’t reach the phone number or get no response

If the published customer service number does not answer, first confirm the posted hours on the Help page and try again during peak operating times (10:00 a.m.–3:00 p.m.). If you still get no answer after multiple attempts over 48 hours, switch to the site’s live chat or submit an email ticket with the same documentation you would present on a call.

Document every attempt: record dates and times you called, the number you dialed, chat transcripts, and case IDs. This documentation is essential if you later escalate to your bank for a chargeback or file a complaint with a consumer protection agency (see escalation section below).

How to get the best outcome on the phone: scripts and escalation steps

Use brief, precise language on the call. Start with a one‑sentence summary (“I’m calling about order #PL‑123456 placed on 04/10/2025; the package arrived damaged and I need a replacement or refund”). Follow with the documentation offer (“I can forward photos and the packing slip to the support email”). Clear, factual statements reduce misunderstandings and speed resolution.

• If the first agent cannot resolve the issue, ask for a supervisor or a formal case number. Record the supervisor’s name and the promised timeline (for example: “Manager Jenny Martinez promised a replacement ship date of 04/18/2025 and case ID 78910”).
• If no resolution after 7–14 calendar days, escalate externally: file a complaint with the Better Business Bureau (BBB.org), your state consumer protection office, or initiate a credit card chargeback (note: chargeback windows are typically between 60–120 days depending on issuer). Keep all emails and call records for these processes.

Returns, refunds, and fees — what to expect and check on the phone

Ask the representative to confirm the company’s return window for your order (commonly 14–30 days from delivery in the apparel sector), whether return shipping is prepaid or customer‑paid, and whether restocking or return fees apply. Request an RMA/returns label number during the call and note any deadlines (e.g., “item must be shipped within 7 days of receiving your return label”).

For refunds, request a specific processing timeline and the refund method (original payment method, store credit). Typical refund processing is 3–10 business days after receipt; always ask for a case ID so you can follow up if the refund is delayed beyond the promised date.

Safety, verification, and avoiding scams when searching for a phone number

Fraudulent “customer service” phone numbers are a known problem. Verify any number you find by cross‑checking three places: the official website, your order confirmation email, and the retailer’s verified social media account (look for the blue verification badge on Twitter/X, Facebook, or Instagram). Numbers that appear only in search engine snippets or third‑party directories should be treated with caution.

Never give full card details over an unsolicited phone call. If a caller claims to be Pink Lily support and demands payment or asks for the CVV code, end the call and contact the company through the website’s verified channels. For financial disputes, your card issuer is the final arbiter for chargebacks and fraud claims — they generally require documentation within 60–120 days.

Is Pink Lily a reputable company?

Pink Lily is BBB Accredited.

Is Pink Lily a US company?

Gerbig on growing Pink Lily’s team to 300 staff
The company is located in Bowling Green, Kentucky, which is where the Gerbigs studied together at Western Kentucky University before starting Pink Lily.

Can you return Pink Lily?

No worries — you’ve got 30 days from the ship date to return or exchange it. Store Credit? Fast and Totally Free.

Who is Pink Lily owned by?

I am Tori Gerbig CEO and founder of Pink. Liy. I’m Chris Gerbig president and co-founder at Pink Liy. We are a husband and a wife team that started our business right inside our home here in a small

Is Pink Lily from China?

Pink Lily is still a family-owned and family-run business, proudly based in our hometown of Bowling Green, Kentucky.

How do I cancel an order on Pink Lily?

Please note: Orders CANNOT be changed, modified, or canceled after checkout! If you have questions regarding our items before placing your order or are having technical issues with ordering, please contact Customer Care HERE.