PetSafe Customer Service Number — Complete Professional Guide

Where to find the official PetSafe customer service number

PetSafe’s official, up-to-date customer service phone numbers are published on the company’s contact pages. The primary source is the corporate website: https://www.petsafe.com (navigate to “Contact Us” or “Support”). Because PetSafe is a global brand with region-specific phone lines, the exact toll‑free or local number depends on your country (United States, Canada, UK, Australia, EU, etc.). Using the website ensures you use the correct number and hours for your region and product category.

In addition to phone support, PetSafe maintains alternative channels that help avoid long hold times: a dedicated online support center with product manuals and troubleshooting articles, a contact form for email responses, and a live chat button on many product pages. For warranty claims and returns the website also provides step-by-step RMA instructions and the official mailing address to send returns — always follow the address shown on the current site to avoid delays or invalid claims.

What information to have before calling

Preparing the right information before you call PetSafe will shorten call time and increase first‑call resolution. Have the product box, manual, or the device itself in hand so you can read model and serial numbers aloud. Also have the proof of purchase (retailer name, invoice or order number, and purchase date). If you bought online, include the order confirmation email and the payment method used.

• Model number and full serial number (on product label or inside battery compartment)
• Date and place of purchase (store name or online retailer and order number)
• Description of the problem, exactly when it began, and steps already tried
• Photos and short video (carrier file names or links) if the issue is physical or connectivity-related
• Battery details (type printed on the device: AA, AAA, CR2, rechargeable pack) and any replacement date

Having these items ready lets the agent check warranty status, parts availability, and known recalls while you are on the line. If you plan to escalate to an RMA, the agent will often generate an RMA number immediately when proof of purchase and serial information are correct, so make sure you record that number exactly.

Warranty, returns and typical costs

PetSafe products typically ship with a manufacturer’s limited warranty; the most common term for electronics and containment products is a 1‑year limited warranty from the date of purchase, though select items or accessories can have different terms. Registering your product on petsafe.com within 30 days of purchase is strongly recommended — registration speeds up warranty verification and sometimes extends certain promotional benefits. Always verify the warranty term printed in your manual or on the product page.

If a replacement or repair is required, costs vary. Replacement collars and transmitters typically range from about $30 for basic electronic collars to $200–$300 for advanced rechargeable GPS/remote training collars. Whole‑home containment systems and wired fences commonly range between $150 and $600 depending on fence length and receiver count. Shipping charges for returns or out‑of‑warranty repairs are commonly charged to the customer; expect repair turnarounds usually between 7 and 21 business days after receipt, though exact timing depends on parts and seasonality.

Troubleshooting steps agents will expect you to try

Phone agents will guide you through standard, model‑specific checks before escalating. Typical actions include: verifying the battery and charging contacts, performing a power cycle (turn off, wait 10–30 seconds, turn on), re‑pairing transmitter and receiver (follow pairing button sequence in manual), and ensuring firmware or app versions are current. For connectivity products, confirm your phone’s Bluetooth permission and the device is within recommended range (usually under 30 feet for Bluetooth devices unless otherwise specified).

If the device needs a factory reset, agents will give the reset sequence for your exact model; this commonly involves holding down a power or pairing button for 10–15 seconds until an LED changes color. If a physical defect is suspected (cracked housing, corroded battery contacts, damaged antenna), document it with photos and have those ready to upload or email to support — visual evidence accelerates RMA approval.

Sample call script and escalation

Use a concise script when you call: “Hello, my name is [Your Name]. I have a PetSafe [model name] with serial number [######]. I purchased it on [date] from [retailer]; order number [######]. My problem is [specific symptom]. I have already tried [list steps].” This gives the agent the exact context to check warranty and known issues immediately.

If the initial agent cannot resolve the issue, request an RMA (Return Merchandise Authorization) and a supervisor if necessary. Confirm the RMA number, the return shipping address (always use the address provided during the call or on the RMA email), whether prepaid shipping is supplied, and the expected inspection timeframe. Ask for estimated total costs if out of warranty — agents can often provide a repair estimate range before you ship.

Verifying official channels and avoiding scams

Only use contacts listed on petsafe.com. Scammers may pose as “support” and ask for payment methods, remote access, or full credit card uploads — legitimate PetSafe support will not request full card numbers to diagnose a device. Verify email senders (official emails will come from @petsafe.com or @radiosystems.com domains) and confirm phone numbers via the website before calling back.

If you encounter a suspicious message about recalls or refunds, cross‑check the notice against the support pages on https://www.petsafe.com and, when in doubt, call the number shown on the official site. Record the agent’s name, time of call, and ticket/RMA numbers for future reference — these small details prevent confusion during subsequent follow‑ups.

How to tell if a PetSafe transmitter is bad?

If the receiver collar doesn’t beep. And the test light doesn’t flash. You should replace the battery in the collar.

Why isn’t my PetSafe working?

Ensure the System is Powered OnMake sure the transmitter is plugged in and has two red lights on (which you mentioned it does). Check if the boundary wire is properly connected and intact. 2. Check the Collar BatterySince you’ve replaced the battery, confirm it’s inserted correctly and making proper contact.

What is the 1 800 number for PetSafe?

1-800-732-2677
For your convenience, you may register your product and provide proof of purchase immediately after your purchase by contacting Customer Service at 1-800-732-2677 , by email at [email protected] or chat through our website. Thereafter, proof of purchase will not be required with submission of a warranty claim.

How to reset PetSafe wireless system?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To reset a PetSafe wireless fence receiver collar, remove the battery from the collar. Then, press and hold the power button for 10 seconds. The collar should beep and the LED will change color (e.g., from red to blinking blue) to indicate the reset is complete, according to PetSafe. After the reset, you can reinsert the battery and adjust the correction level as needed.  Here’s a more detailed breakdown:

1. Remove the battery: Consult your collar’s manual for specific instructions on how to remove the battery. For many models, you’ll need a small screwdriver or coin to gently pry open the battery compartment. 
2. Discharge any remaining power: With the battery removed, press and hold the power/correction level button (or the mode button, depending on your model) until the collar’s LED light turns off. This discharges any residual power in the collar’s circuitry. 
3. Reset the collar: Press and hold the power/correction level button for 10 seconds. The collar should beep and the LED indicator should pulse or blink in a specific pattern (e.g., blinking blue or pulsing green), indicating a successful reset. 
4. Reinstall the battery: Reinsert the battery according to your collar’s instructions. 
5. Adjust settings: If needed, adjust the correction level or other settings on the collar. 
6. Test the collar: After resetting, it’s a good idea to test the collar to ensure it’s functioning correctly within the defined boundary area, according to PetSafe. 

AI responses may include mistakes. Learn moreHow to Reset or Delete My PetSafe® Guardian® GPS + Tracking …To Return to Factory Settings. With the collar turned off, press and hold the power button continuously for 10 seconds. The collar…PetSafePetSafe Wireless Fence Not Working? [Troubleshooting Guide]Apr 5, 2022 — The LED indicator blinking or being off usually means it’s time to replace the battery. But if the batteries are fresh …The Pampered Pup(function(){
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Is PetSafe still in business?

PetSafe® is the largest manufacturer of hard pet goods for dogs and cats. Founded in 1991 as Radio Systems Corporation, PetSafe Brands™ has grown into a global corporation selling in over 52 countries. Our brands include Invisible Fence Brand®, Kurgo®, PetSafe™ SportDOG® and Premier Pet®.

What is the phone number for dog guard?

If you have any additional questions you may contact the Dog Guard main office at (800) 865-0495.