Perricone MD Customer Service — Expert Guide for Fast, Accurate Resolution

Overview: who handles Perricone MD customer care

Perricone MD is a clinically oriented skincare brand founded in the late 1990s by Dr. Nicholas Perricone and headquartered in New York, NY. Its customer service function supports direct sales from perriconemd.com, subscription programs, authorized retailers, and limited international distribution. Because the brand positions itself on physician-formulated ingredients and clinical claims, customer-service teams are trained to handle both retail order issues and technical/ingredient questions that require escalation to a clinical or regulatory specialist.

From an operational perspective, modern Perricone MD customer service operates with three primary goals: resolve order and shipping issues within 48–72 hours, answer ingredient/allergy questions within 1–5 business days, and process returns/refunds within the company’s stated policy window. Typical metrics in the prestige skincare category are email responses in 24–72 hours and phone hold times under 10 minutes; these are reasonable expectations when contacting Perricone MD, but always verify current published SLAs on the brand site.

Primary contact channels and where to find authoritative information

The definitive source for contact details and the up-to-date customer-service phone number or live chat is Perricone MD’s official website: https://www.perriconemd.com. On the website you will find the current customer-care phone number, a contact form, and—when available—live chat. Social channels (Instagram @PerriconeMD, Facebook) can be useful for non-confidential inquiries but are not substitutes for official account or order support.

When you need immediate help, phone support (business hours posted on the site) is fastest for order issues. For documentation-heavy requests—returns, refunds, photos of damaged goods, ingredient safety concerns—use the website contact form or the customer-care email provided on the site; this creates a traceable ticket. Keep screenshots of chat transcripts and the ticket/confirmation number: these are essential if you need to escalate or reconcile a chargeback with your bank.

Orders, shipping, tracking and pricing expectations

Orders placed on perriconemd.com typically show a processing time of 1–3 business days before shipment; common carriers (USPS, UPS, FedEx) then deliver domestically in 2–7 business days depending on the shipping option. When you place an order you will receive an order confirmation and a shipment email with a tracking number—use that tracking number on the carrier’s website to pinpoint delivery windows. If tracking stalls for more than 48 hours, open a customer-service ticket and reference the carrier tracking number and your order ID.

Price points for Perricone MD products vary by line and size: travel/sample sizes commonly range from $15–$45; standard serums and creams typically range $60–$195 depending on active ingredients and formulation (e.g., retinol or multi-peptide concentrations). Authorized promotions, gift with purchase, and subscription discounts appear on the product page; watch for promo codes expiry dates and coupon terms—customer service can confirm eligibility but cannot usually reapply expired promotions after an order has shipped.

Returns, refunds, cancellations and subscription management

Before initiating a return, consult the returns policy linked at the bottom of the Perricone MD site for the exact window and condition requirements (unopened vs opened product rules). Industry practice in prestige skincare is commonly a 30-day return window for full refunds on unused products and a limited warranty or exchange for defective items; Perricone MD’s specific terms will state whether return shipping is pre-paid for defective or incorrectly shipped items.

Cancellations are easiest before an order ships. If you need to cancel, call customer service immediately and provide the order number and last four digits of the payment card. For subscription orders, the fastest route is the online account dashboard—log in, select “Manage Subscriptions” and pause or cancel; customer service can assist with changes, but changes made through the site take effect immediately and avoid phone wait times. Expect refunds to post within 5–10 business days to the original payment method once a return is received and inspected.

Ingredient safety, allergies, batch codes and clinical questions

Perricone MD emphasizes active, clinically tested ingredients—vitamin C esters, peptides, DMAE, AHAs and retinol derivatives—so customers frequently ask for ingredient clarification, patch-test advice, and interaction with prescriptions. For allergy or medical safety queries, request escalation to the brand’s clinical or regulatory specialist via customer service; provide product name, lot/batch code (printed on box or bottle), and a photo of the ingredient panel. Batch codes can often be decoded by the brand to determine manufacture date and expiration window (common cosmetic shelf life: 12–36 months from manufacture; opened product PAO = 6–24M depending on formulation).

For suspected adverse reactions, document onset time, photos of the reaction, list concurrent topical or oral products, and seek medical attention if symptoms are severe. Report the event through the brand’s adverse event reporting channel and keep the product and packaging for possible laboratory analysis—this preserves lot data that is critical for any recall or regulatory follow-up.

Escalation, fraud, and counterfeit prevention

If basic customer-service channels don’t resolve a billing dispute or a counterfeit concern, next steps include: (1) Request a written case/ticket number and the name of the agent; (2) Ask for escalation to a supervisor or the brand’s retail operations manager; (3) If unresolved after 7–14 days, use a formal complaint path: submit written concerns through the website’s corporate contact or send certified mail to corporate headquarters (address listed on perriconemd.com). Keep all receipts, tracking numbers, photos and correspondence.

To avoid counterfeit products, purchase directly from https://www.perriconemd.com, authorized retail partners listed on the site, or well-known department stores. Counterfeit indicators include unusually low prices (e.g., brand serums advertised at 60–80% below MSRP), missing batch codes, atypical packaging, or products sold only through auction-style marketplaces. If you suspect fraud, contact your payment provider to dispute unauthorized charges after attempting resolution with Perricone MD customer service.

Checklist — what to have ready before contacting customer service

• Order number and date of purchase (from order confirmation email).
• Exact product name, size (mL/oz), and batch/lot code (on packaging).
• Photos: product, damaged packaging, shipping label, and any adverse reaction.
• Payment method last four digits and shipping address used for the order.
• Screenshot or copy of promotional code used and product page if contesting a price/promotion.

Sample escalation script (concise, professional)

• “Hello — my order #[INSERT ORDER #] placed on [MM/DD/YYYY] arrived damaged/incorrect. I have photos and the carrier tracking number [TRACKING #]. Please open a case and advise next steps for refund or replacement. If you cannot resolve, please escalate to a supervisor and provide the case ID.” Use this verbatim when calling or pasting into chat to speed resolution.

How do I return Perricone products?

Follow the simple steps below in how to return your unwanted items.

1. Register Your Return. Click here to start your return with our return partner, ZigZag.
2. Post Your Return. Proceed through the portal and you’ll be given the option to choose a carrier to fulfil your return.
3. We’ll Do The Rest.

Why is Perricone MD no longer at Sephora?

Perricone MD is being discontinued at all Sephora’s and online. Apparently, Perricone was having issues within his company, so he sold it but took all patented formulas. Distributors cannot stock the products anymore due to this.

Does Costco carry Perricone MD products?

Perricone MD High Potency Face Finishing & Firming Moisturizer SPF 30, 2 fl oz | Costco.

Who is the actress in Perricone MD?

actress Jennie Garth
Perricone MD has tapped actress Jennie Garth as its new brand ambassador. Garth is best known for playing Kelly Taylor, one of the female leads in 1990s teen TV drama Beverly Hills, 90210. According to the skin care brand, Garth’s 30-year personal focus on wellness aligns with its core values.

What happened to Perricone MD skincare?

THG Holdings also known as The Hut Group, has acquired Perricone MD for $60 million in cash. Founded in 1997, Perricone MD, founded in 1997, has approximately 100 product patents. It is committed to no-animal testing, clean ingredients and gluten-free formulations.

How to contact Perricone MD?

If you have any questions about your orders, please contact us [email protected] or call us at (888) 823-7837.