Perlick Customer Service — Expert Guide for Owners and Technicians

Overview of Perlick Support Channels

Perlick is a well-established manufacturer of commercial and residential beverage refrigeration and draft-dispense products. For authoritative information, parts, warranty processing and service locations, the primary online resource is Perlick’s official site: https://www.perlick.com. The website centralizes product registration, technical documents (installation manuals, wiring diagrams, exploded parts diagrams), and the Contact/Support page which lists current regional phone numbers and dealer portals.

Perlick support is organized to serve three main customer groups: end consumers (residential warranty and troubleshooting), commercial accounts (bars, restaurants, breweries), and licensed service techncians/parts distributors. Expect different response flows: consumer inquiries commonly start with product registration and troubleshooting guides; commercial accounts and dealers often have dedicated sales and service representatives or account managers for SLA-driven responses.

How to Prepare Before Contacting Perlick

Preparation reduces hold time and accelerates issue resolution. Have the product model number and serial number ready — these are printed on a silver data plate inside the cabinet or behind a toe kick. Note the purchase date and the name of the dealer or e-commerce seller (invoice or receipt). Take clear photos of the unit, data plate, and any failed components, and record observable symptoms (temperatures, unusual noises, error codes) along with ambient conditions (room temperature, installation clearances).

If applicable, collect operational logs or measurements: internal temperature readings over 24–72 hours, DC/AC voltage at the compressor, thermostat set points, and whether the unit is on a dedicated circuit. For draft or dispensing issues, log CO2 tank pressure, regulator setting, keg type, and line length/diameter. This technical data lets Perlick triage faster and recommend parts or field-service vs. remote troubleshooting.

What to Expect from Warranty, Parts and Service

Perlick’s warranty structure varies by product line (residential vs. commercial, refrigeration vs. draft systems). Typical industry practice includes limited parts and labor coverage with longer sealed-system or compressor coverage; always verify your unit’s specific warranty by serial number at perlick.com/warranty or in the registration paperwork. Warranty claims require proof of purchase (invoice showing dealer and date) and may require product registration within a defined period after purchase.

When a claim is accepted, Perlick either ships OEM replacement parts to the dealer/customer or authorizes a local service provider. Turnaround times depend on part availability: in-stock parts commonly ship 1–3 business days; special-order components or seasonal backorders can take 2–6 weeks. For commercial accounts that require uptime guarantees, ask Perlick or your dealer for an SLA or expedited parts ordering routing.

Key Information to Provide (Checklist)

• Model number and serial number (photo of data plate); purchase invoice with date and dealer name.
• Clear problem description, photos/videos, and any audible symptoms; recent temperature logs and power measurements if available.
• Installation details: indoor/outdoor, built-in or freestanding, electrical circuit specification (voltage, amperage), and whether there is a reverse-osmosis or glycol chiller linked to the system.
• For dispense systems: tower type, faucet condition, keg type, CO2 pressure, line length and diameter (feet and mm), and dispense temperature targets.

Ordering Parts, Authorized Technicians and Pricing Expectations

Perlick supplies parts through authorized distributors and through dealer networks. If you are a homeowner, ask your retailer to order OEM parts to avoid non-OEM compatibility issues with thermostats, compressors, or electronic control boards. Many common replacement parts (temperature sensors, solenoid valves, faucets and tower components) cost in the range of $20–$300; major components such as compressors or electronic control modules commonly fall in the $200–$900 range depending on model and refrigerant type (estimates as of 2025 market rates).

Field service costs depend on geographic region: typical service call fees range from $75 to $150, with hourly labor rates between $80 and $150. Compressor replacements or refrigeration-system overhauls can run $400–$1,200 installed (parts + refrigerant + labor). Always get a written estimate and confirm whether the aftermarket repair will void any remaining warranty coverage.

Best Practices for Escalation and Long-Term Support

Start with the dealer where you purchased the unit; most warranty processing and initial troubleshooting are dealer-managed. If the dealer cannot resolve the issue, contact Perlick through the Support/Contact page on perlick.com for escalation to a factory representative. Keep a chronological log of communications (dates, names, ticket or case numbers) — this speeds escalation and is necessary if you require expedited parts or commercial SLA accommodations.

If escalation is required, request a written action plan with milestones (response within 48–72 hours, parts ETA, technician appointment window). For commercial installations, negotiate clearly defined uptime targets and a parts stock list to minimize future downtime. For ongoing maintenance, consider an annual service checklist covering condenser cleaning, door gasket inspection, tower sanitization, and refrigeration charge verification to extend product life and reduce emergency repairs.

What is the phone number for field level customer service?

CONTACT US
If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us via at [email protected], by phone at (888) 908-7124, or by mail at 1700 Aviara Parkway #130994, Carlsbad, CA 92013.

Who is the owner of Perlick?

In naming Theodore “TJ” Perlick Molinari as its next CEO, Perlick Corp. is continuing its tradition of family ownership and leadership that began with the Milwaukee manufacturer’s founding in 1917.

Who makes Perlick Ice Maker?

Perlick Corporation
Perlick Corporation – Commercial Refrigerator and Bar Equipment Supplier – Perlick Corporation.

How long is the Perlick warranty?

PERLICK’S obligation under this warranty is limited to a period of two (2) years from the date of original installation or twenty seven (27) months after shipment date from PERLICK, whichever occurs first. ** The optional Perlick drain pump carries a one year parts and labor warranty.

What is the phone number for Perlick Tech Support?

(844) 411-8050
Contact Perlick Technical Service at (844) 411-8050 or by email to purchase. The Perlick replacement part number is 63716-1.

Is Perlick a good brand?

Perlick Outdoor Refrigeration has been around since 1917, there’s a reason they’ve lasted over 100 years. Featuring unrivaled quality and attention to detail, Perlick products have a reputation for being best of class in construction and performance.