Perigold Customer Service: An Expert Guide for Buyers and Designers

Perigold is Wayfair’s luxury marketplace (launched in 2017) that aggregates high-end furniture, lighting, rugs and décor from specialty brands and designers. This guide explains exactly how Perigold’s customer service operates, what documentation accelerates resolutions, typical timelines and costs you should expect, and step-by-step escalation paths when standard support does not resolve an issue. The goal is to give interior designers, procurement managers and informed consumers a practical playbook for smooth transactions.

Throughout I reference concrete, repeatable actions and typical timelines (for example: response confirmations within 24 hours, refunds processed in 7–14 business days), price ranges for product categories, and logistics expectations for deliveries and white‑glove services. For current account-specific actions always begin at the official site: https://www.perigold.com (click Help → Contact Us) and keep your order number and photos handy.

Contact channels and hours — where to start

Primary support begins at the Perigold Help Center on perigold.com. Use the “Contact Us” link on each product or order page to open a ticket tied to the specific SKU and order number — this creates a traceable case ID. Perigold’s web portal also provides live order status, delivery tracking and access to invoices 24/7; human-assisted channels are used for claims, scheduling and complex questions.

For urgent delivery issues or damage claims, the fastest practical route is: 1) document the issue with timestamped photos, 2) open a Help Center ticket, and 3) request a phone call back using the portal. Perigold is part of Wayfair Inc. (corporate mailing address: Wayfair LLC, 4 Copley Place, Boston, MA 02116); for corporate or account-level escalation ask support to route your case to the merchant relations or white‑glove team. Expect an initial acknowledgement within 24 hours and a substantive reply within 48–72 hours on average.

Ordering, shipping and delivery expectations

Inventory types on Perigold fall into three operational categories: in-stock (ships in 3–14 business days), made-to-order/custom (lead time commonly 6–12 weeks), and direct-from-manufacturer (variable lead times, often 4–16 weeks). Smaller décor items typically ship via parcel carriers; furniture and oversized orders use freight carriers and white‑glove providers. At checkout Perigold estimates shipping costs and delivery windows; final costs are weight- and distance-based and often displayed before payment.

Price expectations: accent items commonly range $50–$800, case goods and dining tables $800–$6,000, upholstered sofas $1,500–$12,000, and bespoke or limited‑edition designer pieces can exceed $20,000. Delivery service options and fees vary: standard curbside delivery is the lowest cost option; threshold or room‑of‑choice delivery with inside placement and debris removal (white‑glove) commonly adds $75–$500 depending on item complexity and residence access. For commercial orders or multiple-room projects request a formal shipping quote from Perigold sales to capture lift fees, stair charges or elevator reservations.

Returns, refunds and damaged goods: exact steps and timelines

Return policies differ by item category. Many small and in-stock items are eligible for return within a 30‑day window; however, custom, clearance, and some oversized furniture are frequently final sale or require manufacturer approval. Always confirm the return eligibility on the product page before purchase. For returns that are accepted, return shipping fees, restocking charges or deinstallation costs may apply—these are disclosed on the return authorization (RMA) issued by Perigold.

Damaged or defective deliveries require immediate documentation: take at least 4–6 high-resolution photos (overall box/room, close-ups of damage, packaging labels) and note the delivery date and driver name. File the damage claim through the Help Center within 48–72 hours of delivery to preserve carrier and insurance rights. Once Perigold authorizes a return or replacement, refunds to the original payment method are typically processed within 7–14 business days after the returned item is received and inspected; for chargebacks or third‑party payment processors, additional bank processing times may apply.

White‑glove deliveries, warranties and claims handling

White‑glove deliveries include inside placement, basic assembly and debris removal; confirm exact services at booking because “white‑glove” definitions can vary by carrier. For most white‑glove jobs you will be given a 2–4 hour delivery window on the appointment day and can request a delivery window adjustment 24–48 hours in advance. If assembly or installation is part of the service and components are missing or damaged, document and report the shortfall immediately—Perigold coordinates parts replacements or schedules a return visit depending on the vendor agreement.

Manufacturer warranties are item-specific; many Perigold listings include a stated warranty length (e.g., 1-year fabric warranty, 5-year frame warranty). Extended warranty or protection plans are sometimes offered at checkout or through third‑party providers—these cover things like accidental stains or structural failures beyond the standard warranty. When filing a warranty claim expect a vendor inspection period: Perigold will collect evidence, consult the manufacturer and respond with either repair, part shipment, replacement or refund. Typical resolution windows for warranty claims are 14–45 days depending on parts availability.

Checklist to prepare before contacting Perigold customer service

Prepare the following to accelerate every interaction — having these ready reduces resolution time from days to hours:

• Order number, SKU numbers, purchase date and billing name exactly as shown on the receipt.
• High-resolution photos (minimum 4) showing item, packaging labels, damage details and room context; include a photo of the invoice or packing slip.
• Delivery documentation: date/time, carrier name, driver name if available, and delivery appointment confirmation number.
• Exact measurements and serial numbers (if applicable) and a short chronology of events (what happened, when, where).
• Desired resolution clearly stated (refund, replacement, repair, or partial credit) and any time constraints for re-delivery or installation.

Send all of this as attachments through the Help Center ticket so the case is fully documented from the first contact. If you are a trade or design professional, include your business license or resale certificate to expedite commercial claims and tax adjustments.

Escalation path if standard support does not resolve the issue

If initial support actions stall, follow this escalation matrix to get faster outcomes. Escalation should be factual, deadline-driven and documented in writing (Help Center thread or email) at every step.

• Step 1 — Ask for case escalation to the “merchant relations” or “white‑glove team” and request a 48‑hour response commitment.
• Step 2 — If unresolved after 72 hours, request an account manager or senior specialist; provide your timeline and a desired outcome date.
• Step 3 — For high-value commercial orders (>$5,000) or large projects, ask Perigold to open a priority ticket and to schedule a conference call with vendor reps; include your project manager or procurement officer on the call.
• Step 4 — If still unresolved, prepare documentation for a formal dispute with your payment provider or file a complaint with state consumer protection (if applicable); continue to copy Perigold support on all correspondence.

Maintaining a clear, timestamped paper trail, insisting on specific deadlines and using the Help Center to initiate and document requests yields the best outcomes. When you need hands-on assistance for installation, inspection or replacements, escalate to white‑glove operations and insist on an on-site inspection report — that report becomes the primary evidence used for repairs, refunds or insurance claims.

What is the phone number for Wayfair customer service 24 7?

If you have questions about your order status, you can reach Wayfair Customer Service at 1-844-263-4868. You can reach your Wayfair Credit Services team by visiting wayfair.accountonline.com 24/7 or by phone at 1-800-365-2714, TTY: We accept 711 or other relay services.

What company owns Perigold?

Headquartered in Boston, Massachusetts, Perigold is part of Wayfair Inc. (NYSE:W) brand portfolio.

What is the phone number for Perigold customer service?

If you have questions about your order status, you can reach Perigold Customer Service at 1-844-263-4868.

What is Perigold return policy?

You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs may apply, and the item must be in its original condition and packaging to be accepted.

Is Perigold just Wayfair?

Perigold, founded in 2017 as an online luxury furniture marketplace under parent company Wayfair, opened its first brick-and-mortar showroom in Houston, Texas this week.

Where is the company Perigold located?

Boston, Massachusetts
Unlock extraordinary. Headquartered in Boston, Massachusetts, Perigold is part of the Wayfair Inc.