Pennie Customer Service Number — Clear, Practical Guidance from an Insurance Professional

Primary contact details and what they mean

Pennie is Pennsylvania’s official Health Insurance Marketplace for individuals and families seeking Affordable Care Act (ACA) coverage. The primary customer service phone line is 1-844-844-8040; for callers who use a relay service, dial TTY 711. The Pennie website, which hosts the secure account portal, plan comparison tools, and supporting documentation, is https://www.pennie.com. These three contact points (phone, TTY, website) are the formal entryways for enrollment, account maintenance, and technical help.

Typical Pennie phone center hours are Monday–Friday, 8:00 a.m. to 6:00 p.m. Eastern Time; hours are often extended during annual Open Enrollment (usually beginning November 1 and running through mid-January) and during targeted outreach periods. Pennie also provides live assistance in both English and Spanish and can connect callers to certified navigators and licensed brokers who provide free, local in-person help.

• Main phone: 1-844-844-8040 (TTY 711)
• Website: https://www.pennie.com — secure portal for applications and messages
• Languages: English and Spanish support; additional interpreter services available on request

Exactly what Pennie customer service can and cannot do

Pennie customer service agents are trained to handle a wide range of tasks: creating and troubleshooting Pennie accounts, walking through online applications, verifying and updating household and income details, explaining how premium tax credits and other financial assistance work, and processing plan selection and enrollment. They can also determine eligibility for Medicaid or CHIP and directly refer or transfer callers to Pennsylvania Department of Human Services when a caller appears eligible for those programs.

There are limits: Pennie representatives cannot provide legal advice, represent you in appeals beyond explaining appeal procedures, or act as licensed insurance producers who recommend a specific commercial product. If you want plan-level sales advice or to have someone enroll you into a specific product, Pennie will connect you with a licensed broker or a certified navigator in your county who can provide enrollment assistance at no extra charge.

How to prepare before calling: a practical checklist

Preparation saves time and produces faster, more accurate outcomes. Have these items on hand before you call Pennie: Social Security numbers (or document IDs for non-citizens), recent pay stubs or an annual income estimate, the dates of birth for everyone in the application, employer names and whether coverage is offered, and any recent notice of loss of coverage if applying for a Special Enrollment Period (SEP). If you already have a Pennie account, note your username (email) and any error messages you see when logging in.

Prepare to use the secure messaging inside your Pennie account for document uploads; agents will often prompt you to upload paystubs, a birth certificate, or proof of U.S. residency. If you cannot scan documents, ask about fax or mail options, but be aware fax and mail add days to processing time.

• Documents to have: SSN or immigration document numbers, 2–3 recent paystubs (or year-to-date income), birthdates, employer information, proof of recent loss of coverage if applicable.
• Device checklist: charge your phone, have a pen and paper for confirmation numbers, and open your Pennie account on a web browser to follow along with the agent if possible.

Step-by-step approach to a productive phone call

Call volumes spike during Open Enrollment and after major life events (January–March for job-related changes, or after a natural disaster), so allow at least 20–45 minutes for a full case when calling during peak periods. Start by clearly stating your reason—account login, new application, SEP request, document upload, or technical issue—so the agent routes you to the correct specialist. Ask for the agent’s name, a reference or confirmation number at the end of the call, and an estimated timeline for any promised follow-up.

If your call involves an eligibility determination (subsidies, Medicaid referral), request that the agent summarize the eligibility factors they used (household size, income amount, effective date). If they ask you to upload documents, confirm the exact document type and the secure upload path in the Pennie portal so you avoid re-submissions that delay enrollment.

When to expect delays and how to escalate

Average wait times vary widely: outside Open Enrollment you may connect in under 10 minutes; during peak periods wait times can exceed an hour. Technical issues—website errors, document upload failures, or account lockouts—frequently create additional delay. If your matter is time-sensitive (for example, you are in an SEP window of 60 days after losing employer coverage), explain the deadline early in the call and request escalation to a supervisor if the agent cannot provide a clear path that secures coverage before the deadline.

For unresolved problems, Pennie provides an appeals and grievance process; ask the agent for the appeals mailing address or the secure portal path for filing. Keep copies of every confirmation number, the agent’s name, and timestamps. This documentation is essential if you need to prove timely submission in appeals or if an error causes backdated coverage issues.

Alternatives to phone support: in-person help, navigators, brokers and online resources

If you prefer in-person guidance, Pennie maintains a statewide network of certified navigators and licensed brokers. These professionals provide free, appointment-based assistance with plan comparison, enrollment, and eligibility questions. Use the “Find Local Help” or “Get Assistance” link on pennie.com to locate navigators by county—many community health centers, libraries, and nonprofit organizations serve as in-person help sites.

Online resources include step-by-step video tutorials in the Pennie Help Center, secure portal messaging for documentation, and downloadable guides for Special Enrollment Periods and plan comparisons. When technical issues persist, switch browsers (Chrome or Edge), clear cache, or use an incognito/private window; if the portal still fails, call the Pennie support line and request a manual intake while the technical team logs a ticket.

What is the phone number for Pennie PA customer service?

1-844-844-8040
Phone: Call Pennie Customer Service at 1-844-844-8040. TTY 711. In person: There may be Pennie-certified Assisters in your area who can help. Visit pennie.com, or call Pennie Customer Service at 1-844-844- 8040 for more information.

What is the income limit for Pennie pa?

What are the current Pennie income guidelines?

Who needs coverage?	What is the income for those covered under the health plan? (income % of Federal Poverty Level)
Family Size	100%	150%
Family of 2	$20,440	$30,660
Family of 3	$25,820	$38,730
Family of 4	$31,200	$46,800

Does Pennie check your income?

The most common information we need you to verify: Household income. Citizenship. Lawful presence status.

Is Pennie customer service 24/7?

Pennie Customer Service is available Monday through Friday from 8:00am to 6:00pm EST to answer all of your questions! If you need additional help with enrolling, free local help is available. Visit https: //pennie.com/connect/

What number is 1 800 318 2596?

If you got Marketplace coverage in addition to Medicare, you can log into your account at HealthCare.gov or call our Marketplace Call Center at 1-800-318-2596 (TTY: 1-855-889-4325) to end your Marketplace coverage.

What number is 855 355 5777?

If you have questions about your health insurance coverage you obtained through the NY State of Health Marketplace, please call the Customer Service Representative Help Line at 855-355-5777.