Peerspace Customer Service Number — how to reach support quickly and effectively

Peerspace does not publish a single, public 1‑800 style customer service number for general inquiries. Instead the company routes support through its online Help Center, in‑app messaging and a ticketing system tied to your account and booking. That approach is intentional: it attaches booking IDs, listing URLs and payment records to every request so issues can be resolved faster and with an auditable trail.

This guide explains exactly where to look, what to include in your request, expected response times, typical fees and escalation paths. Read the sections below before you try to call or open a dispute — following these steps shortens resolution time and reduces the chance of refunds or chargebacks being delayed.

Primary support channels and where to find them

The quickest way to contact Peerspace support is through the Help Center and the “Contact support” or “Help” links inside the Peerspace app or website. For most issues — booking changes, refund requests, damage claims, or host disputes — submit a ticket from your account so the system automatically attaches the booking number. The Help Center lives at https://help.peerspace.com and the main consumer site is https://www.peerspace.com.

Although some hosts and professionals exchange phone numbers per booking (for day‑of coordination), Peerspace’s corporate support prefers written requests so they can route them to the right specialist (guest support, host support, payments, or safety). If you need an urgent day‑of phone contact, message your host through the booking page first; if that fails, submit an urgent ticket through the Help Center and mark it as time‑sensitive.

Contact options (high value, prioritized)

• Help Center / Submit a request: https://help.peerspace.com — use the ticket form while logged in to attach booking details.
• In‑app messaging: Open the booking, tap “Message host” or “Message Peerspace” — immediate host contact for day‑of coordination.
• Booking page escalation: If the host is unresponsive and your event is within 24–72 hours, flag the booking as urgent in the Help Center; include “URGENT: day‑of issue” in the ticket subject.

What to include in your support request (saves hours)

When you submit a ticket, include precise, verifiable details. The single most important field is the booking ID; without it the support team must search manually. Always paste the listing URL (full https://www.peerspace.com/… link), the date and time of the booking, the subtotal and total charged, and the last 4 digits of the payment card shown on your receipt.

Attach high‑quality evidence: photos (full resolution) for damage claims, video for safety incidents (with timestamps), and screenshots of any communication with the host. If the issue is financial (refund, duplicate charge), attach your confirmation email and your bank or card statement lines that show the charge. This reduces follow‑up questions and accelerates refunds.

• Essential items: booking ID, listing URL, booking date/time, host name, guest name, total charged (USD), and screenshots or photos.
• For damage/security: time‑stamped photos, police report number (if applicable), and names of witnesses or onsite staff.

Response times, fees and refund processing

Peerspace’s support response times vary with urgency and volume. Typical initial ticket replies land within 12–72 hours; urgent, day‑of tickets are usually triaged faster. If your event is within 48 hours, call local emergency services for safety issues and mark the ticket “urgent” — then follow up in‑app so hosts see the message immediately.

Regarding pricing and fees: Peerspace’s guest service fee typically ranges in the low‑to‑mid double digits percentage of the booking subtotal (often 10%–20% depending on the listing and market); hosts typically incur a processing/host fee (commonly around 3%). Refunds that are approved by Peerspace are processed back to the original payment method; card refunds can take 5–10 business days to appear depending on the card issuer and bank.

Escalations, disputes and emergency protocol

If initial support does not resolve a major dispute (e.g., significant damage claim, misrepresented space, or last‑minute cancellation by the host), request escalation in your ticket. Ask for a “case specialist” or “senior support review” and provide a concise chronology: booking confirmation time, messages exchanged, and the resolution you seek (full refund, partial refund, rebooking credit, or security action).

For criminal or life‑safety incidents, call emergency services first (dial 911 in the U.S. or your local emergency number). Then file a police report and include the report number in your Peerspace ticket. For billing disputes not resolved within 14 business days, you can also contact your card issuer for a chargeback, but note that chargebacks complicate settlement — provide all Peerspace ticket numbers when you contact your bank and attempt resolution through Peerspace support first.

Practical tips from professional hosts and frequent bookers

Document the space on arrival with time‑stamped photos or a short video walkthrough showing condition and any pre‑existing issues; upload those to the Peerspace message thread. Keep your booking confirmation email and payment receipt saved for at least 90 days — many disputes are resolved by matching those receipts to the ticket history.

If you are a frequent user (10+ bookings/year) consider saving host direct contacts for day‑of logistics, but always keep Peerspace in the loop via the platform so support can validate claims. For cross‑border bookings, note that currency conversions and bank holidays add 3–7 extra business days to refund timelines; state these constraints explicitly in any refund escalation to set realistic expectations.

Is there a customer service number for Squarespace?

Squarespace doesn’t have a Customer Support number. Instead, we have real humans answering your questions 24/7 via our online support channels, like email and X. We offer 24/7 online support via email and X, formerly known as Twitter.

How do I contact Peerspace?

Contact us

1. General. 548 Market Street, Suite 96966, San Francisco, CA 94104 or email us at [email protected].
2. Support. For questions of help using Peerspace, contact [email protected] or visit our support site.
3. Press. Send any press inquiries to [email protected].

Does Frontier Airlines have a customer service number?

CUSTOMER SERVICE
We’re here to help. Our agents are available 24/7. You can reach our Customer Service team in the following ways: Call: 602-333-5925.

Does Peerspace refund money?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Peerspace’s refund policy for bookings depends on how far in advance the cancellation is made. Cancellations made up to 90 days before the event start time are eligible for a full refund, while those made between 90 and 14 days before may receive a 50% refund. Cancellations within 14 days of the event start time are generally non-refundable. There is also a grace period policy that allows for a full refund if the cancellation is within 24 hours of booking confirmation and the start time is more than 48 hours away, according to Peerspace.  Cancellation Windows and Refunds:

• Up to 90 days before the event: 100% refund, including all fees. 
• 90 to 14 days before the event: 50% refund, excluding fees. 
• Less than 14 days before the event: Non-refundable. 
• Grace Period: Full refund if cancelled within 24 hours of confirmation, provided the start time is more than 48 hours away. 

Important Considerations:

• Cancellations must be formally submitted through the Peerspace platform. 
• Peerspace does not control the timing of refunds from banks after they have been processed. 
• Peerspace may take legal action against those who attempt to circumvent the Social Event Policy or misrepresent their booking, potentially resulting in non-refundable cancellations. 
• Hosts may cancel Instant Bookings under certain circumstances without penalty, such as guest reviews or violations of host rules. 

AI responses may include mistakes. Learn morePeerspace Cancellation and Refund PolicyAug 11, 2025 — Guests may cancel their Booking until 90 days before the event start time and will have the choice to receive a full r…PeerspaceCan I cancel my booking? | Support Center (EN) – PeerspaceUpdated yesterday. We have put the Peerspace Cancellation and Refund policy in place to provide some flexibility for guests while …Support(function(){
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Where is Peerspace based?

San Francisco, California
Peerspace was founded in 2014 in San Francisco, California by Rony Chammas and Matt Bendett with the intention of becoming a B2B version of Airbnb offering rentals of productive places.

How do I call Living Spaces customer service?

(877) 266-7300
To contact our Guest Services Team you can do one of the following: Call our Guest Services team at (877) 266-7300. Fill out this form and we will respond in a timely manner.