PECO telephone number customer service — complete professional guide

Overview and purpose of this guide

This guide is written for PECO Energy Company customers who need precise, actionable information about telephone-based customer service: which numbers to call, what to expect, how to prepare, and what to do if a telephone contact does not resolve an issue. It synthesizes the operational elements that matter to residential and small-business customers — hours, escalation pathways, outage reporting protocol and the documentation needed to complete common transactions by phone. Where specific numbers and addresses are given they are labeled and the reader is advised to verify them on the official PECO website (https://www.peco.com) because phone menus and branch locations change periodically.

The goal is to save time on each call: reduce hold time, resolve the issue on first contact, and document the interaction in a way that supports subsequent escalation if necessary. The techniques and checklists below reflect customer-service best practices used by utility account managers and consumer advocates in the Mid-Atlantic region.

Primary telephone numbers and official channels

Call the listed numbers depending on your need. Emergency and outage reporting lines are staffed 24/7; account questions, billing disputes and payment arrangements are typically handled during business hours. If a number below does not connect, use PECO’s website (https://www.peco.com) or the MyAccount portal to validate the current line or to initiate a chat session.

• General Customer Service (billing, account setup, payments): 1-800-494-4000 (verify hours on peco.com)
• Outage & Emergency Reporting (electric outages, safety hazards — 24/7): 1-800-841-4141
• Pennsylvania Public Utility Commission (regulatory complaints and escalation): 1-800-692-7380; website www.puc.pa.gov
• PECO corporate address for written correspondence: PECO Energy Company, 2301 Market Street, Philadelphia, PA 19103
• Primary website and MyAccount: https://www.peco.com — use MyAccount for secure uploads, online payments, outage maps and service requests

These are the core channels. For in-person or third-party payment locations, the PECO website lists authorized payment centers and kiosk addresses by ZIP code. When using phone channels, always note the representative’s name, a reference or ticket number, and the time and date of the call — that reduces the time to resolution if you must call back or escalate.

How to prepare before you call PECO

Preparation reduces call time and improves outcomes. Before you dial, assemble the exact information the representative will need to authenticate your account and diagnose the issue: account number (from the top-right of your bill), service address, billing cycle date and the last four digits of the account holder’s Social Security number or the passphrase associated with the account. If the call concerns an outage, note the circuit details or pole numbers visible near the site and whether neighbors are affected.

Have digital copies ready if you may need to upload documents after the call: driver’s license, proof of residency (lease or mortgage statement), income documentation for assistance programs and previous billing statements. Below is a compact checklist you can read before pressing the call button.

• Account number and service address (from recent bill)
• Photo ID (driver’s license or passport) or authorization details for third-party access
• Recent bill amounts and dates; last four SSN digits or account PIN
• For outages: exact location, whether lights/fuses/trips, and whether neighbors have power
• For payment arrangements: bank routing/account numbers for ACH, or card details if paying by debit/credit

Reporting outages and emergencies by phone — practical details

When you report an outage or a safety hazard by telephone, state the precise nature of the incident, the service address and any life-safety implications (medical equipment dependent on power, carbon-monoxide symptoms, exposed wiring, gas smell). The outage/emergency line is prioritized; expect dispatch of a crew if the situation meets public-safety thresholds. PECO maintains a real-time outage map on peco.com where you can check reported outages and estimated restoration times.

Note that restoration estimates change with crew availability, weather and hazard complexity. For major storms (e.g., 2012, 2017 and 2021 regional storms), restoration times can extend from hours to multiple days for large-scale outages; PECO typically issues rolling status updates on its outage page and through social channels. If you detect a gas smell, evacuate, call 911 immediately and then report the situation via the emergency number listed above per PECO instructions — do not rely solely on voice mail.

Billing, payments, assistance programs and fees

PECO supports multiple payment channels: online payment through MyAccount, recurring autopay, one-time phone payments (card or ACH), mail-in payments and in-person payments at authorized retail locations. Typical residential billing is monthly; if you need a payment extension or a formal payment arrangement, call the customer service number and request a payment plan — agents can often set a schedule without a deposit if you have a recent payment history.

For customers experiencing financial hardship, PECO participates in federal/state assistance programs (including LIHEAP) and has internal hardship or budget-billing options. To enroll in low-income or CAP-like programs you will usually need proof of income, household size and identification. If enrollment is denied or delayed, the next step is to request escalation to a supervisor and retain all case numbers; unresolved disputes can be filed with the Pennsylvania Public Utility Commission at 1-800-692-7380.

Escalation, documentation and tips for rapid resolution

If a phone interaction does not resolve your issue, request a reference/ticket number and the supervisor’s name. Keep a one-page log: date/time, representative name, ticket number, promised actions and any deadlines. If service is critical (medical equipment, life-safety), state that explicitly at the beginning of the call — utilities have defined priority queues for those accounts.

Finally, for persistent or pattern problems (frequent voltage fluctuation, recurring billing errors), gather objective evidence: photos, dates/times and meter read snapshots. Send these to PECO’s secure upload path via MyAccount and follow up by phone referencing the upload receipt. If the corporate channel fails, file with the PA PUC (1-800-692-7380) and retain all correspondence for consumer-advocate review or small-claims actions.

How do I check the status of my peco?

PECO’s Outage Map provides information on the current outages and their location. This information can help customers determine if their area is affected by an outage. Additionally, customers can check the status of their outage with PECO’s toll-free number at 1-800-841-4141.

What number is 800-494-4000?

Speak with a PECO Customer Service Representative at 1-800-494-4000.

How much is a peco bill a month?

How Much Do PECO PTC Charges Cost?

	Rate per 864 kWh Used	Total
PTC Supply Rate	10.400 cents	$89.86
Monthly Distribution Charges (excluding riders)	$0.06609 per kWh	$67.08
Total Bill		$156.94

Jun 2, 2025

How do I report a power outage in Philly?

PECO (@PECOconnect) / X. Report outages & electric/gas emergencies 24/7 at 1-800-841-4141. Our Twitter team is here M-F, 8AM-5PM.

Can I view my peco bill online?

Paperless eBill is a fast, easy, secure, and FREE way to eliminate your paper bill and receive and pay your bill online. You can also view prior billing history. Learn more: peco.com/ebill.

What is the phone number for PECO 24 hour customer service?

1-800-494-4000
Create a My Account now. If you require additional assistance, please give us a call at. 1-800-494-4000.