PECO Customer Service Telephone Number — Expert Guide

Primary contact numbers and quick reference

For immediate account help and billing questions, PECO’s main customer service telephone number is 1-800-494-4000. For electric outages and emergencies (downed lines, sparks, unsafe conditions) call PECO’s outage line at 1-800-841-4141 — this line is staffed 24/7 for reports and emergency dispatch. The company’s official website is https://www.peco.com, which links to account login, outage maps and service requests.

Keep those two numbers handy: 1-800-494-4000 for account/billing/service requests and 1-800-841-4141 for outages and safety emergencies. If you rely on relay services, use the national relay (711) or your preferred local relay provider when placing calls; PECO accommodates customers who are deaf and hard of hearing through relay services and online channels on peco.com.

What to prepare before you call

To resolve most issues in a single call, prepare precise account and site information. Have your PECO account number (from the top right of your bill), service address, full name on the account, and a recent bill date and amount. If calling about an outage, note the nearest cross-streets, whether the issue affects only your home or multiple homes, and if any visible hazards (sparks, fallen wire) exist — that accelerates dispatch.

• Account number and service address (critical for verification and rapid lookup).
• Recent meter reading or photo of the meter if dispute about usage; billing amount and date for payment/billing inquiries.
• Basic ID info: last four digits of Social Security Number or date of birth (used to verify identity for account changes).

What calls to PECO resolve vs. what to use online

By phone, representatives handle billing disputes, payment arrangements, deposit questions, start/stop of service, and enrollment in assistance programs. Confidential requests (budget billing, medical certificates, CAP enrollment) often require speaking to a representative to confirm eligibility and set up documentation. The outage line is prioritized for immediate safety and restoration dispatch.

Use peco.com or the PECO mobile app for non-urgent tasks that save time: view and download bills, make one-time payments, enroll in auto-pay, and view the outage map. Online tools are typically available 24/7 and reduce hold time for routine transactions; phone contact is recommended when you need negotiation, exception requests, or personalized financial assistance.

How PECO handles outages and expected timelines

When you call 1-800-841-4141 to report an outage, the dispatcher logs location, customer count affected (if known), and any hazardous conditions. For localized outages (single transformer), restoration often occurs within hours depending on cause and parts availability. For system-wide storms, restoration prioritizes life-safety facilities (hospitals, emergency services), substations and main feeders first; restoration times in major storms can extend from several hours to multiple days. The outage map on peco.com provides live restoration progress and estimated restoration times when available.

If an outage involves a known safety hazard (sparks, downed wires), do not assume it is isolated — report it and keep at least 30 feet away from the area. Dispatch teams will tag and dispatch crews; if the hazard is life-threatening, also call 911.

Payment methods, assistance programs and escalation

PECO accepts payments online (via peco.com), through the PECO mobile app, by mail, and at authorized payment locations. For customers needing help, PECO supports payment plans and the Customer Assistance Program (CAP) for income-qualified households; details and application instructions are available at peco.com under “Assistance Programs.” If a billing dispute cannot be resolved with a frontline agent, request escalation to a supervisor and ask for a reference or confirmation number for the call.

If you believe PECO has not resolved your complaint after escalation, you can register a formal complaint with the Pennsylvania Public Utility Commission (PUC). For authoritative regulatory guidance, visit the PUC site linked from peco.com or search for PUC consumer services for Pennsylvania’s complaint procedures and timelines.

Practical tips to shorten hold time and get results

Call early in the business day (shortly after opening) or late morning mid-week to avoid peak volumes. Use the online outage reporting tool or the mobile app to file non-emergency reports — that auto-generates a tracking number. When on the phone, politely request an estimated hold time and, if necessary, ask for a callback option so you can avoid prolonged waiting.

Document every interaction: write down date/time of call, name and ID of the representative, what was agreed (payment plan, appointment window), and any confirmation numbers. That documentation speeds follow-up and helps if you need to escalate the issue internally at PECO or externally to regulatory authorities.

Corporate and mailing address

For written correspondence and formal notices, PECO’s corporate address used for many customer mailings is 2301 Market Street, Philadelphia, PA 19103. For bill payments sent by mail, use the payment address printed on the bill or the remittance address shown in your online account to ensure timely posting.

Always verify addresses, numbers, and current program details at https://www.peco.com before sending time-sensitive documents or payments; policies and routing can change, and the website will have the most current instructions and forms.

What is the phone number for PECO 24 hour customer service?

1-800-494-4000
Create a My Account now. If you require additional assistance, please give us a call at. 1-800-494-4000.

How do I pay my PECO bill online?

1. Visit the PECO Website: Go to peco.com and click on “Pay Your Bill” at the top of the page. 2. Log In or Use Guest Pay: If you have an online account, log in with your username and password.

What number is 800-494-4000?

Speak with a PECO Customer Service Representative at 1-800-494-4000.

How much is a peco bill a month?

How Much Do PECO PTC Charges Cost?

	Rate per 864 kWh Used	Total
PTC Supply Rate	10.400 cents	$89.86
Monthly Distribution Charges (excluding riders)	$0.06609 per kWh	$67.08
Total Bill		$156.94

Jun 2, 2025

How does Peco restore power after an outage?

In some situations, we may need to remove trees and install several new poles, transformers, or wires, which requires multiple crews and can take several hours. With a large, destructive storm, those challenges are multiplied and can result in hundreds of different jobs to restore service to customers.

How do I lower my peco bill?

You may be eligible for our Customer Assistance Program (CAP), which can lower your PECO bill to an amount you can afford based on your household income. New participants may be able to eliminate past-due balances. Apply for the Low-Income Home Energy Assistance Program (LIHEAP).