PECO Customer Service: Numbers, Hours, and Practical Guidance

Primary contact numbers and official channels

PECO (PECO Energy Company), the primary electric and natural gas distribution company serving southeastern Pennsylvania, maintains both staffed customer service lines and automated 24/7 services. The official website is https://www.peco.com where you can manage accounts, pay bills, enroll in programs, and confirm the most current telephone numbers and hours. PECO’s main corporate address is 2301 Market Street, Philadelphia, PA 19103; that address is useful for formal correspondence but routine account work is faster via phone or online.

Core phone contacts you should know: the general customer service/billing line (for account questions, payments, service starts and stops) and the dedicated outage/emergency line (for downed lines, outages and public-safety hazards). These two pathways are treated differently operationally—billing and account help is largely staffed during weekday business hours while outage response is monitored 24 hours a day, 7 days a week.

Key numbers, hours and what each line handles

• General customer service (billing, accounts, service requests): 1-800-494-4000. Typical staffed hours (subject to change) are weekdays; many customers report service available approximately Monday–Friday, 8:00 AM–6:00 PM ET. For questions about bills, payment arrangements, budgets and start/stop service, this is the primary line.
• Outage reporting and public-safety emergencies: 1-800-841-4141. This line is staffed 24/7 for reporting power outages, downed wires, or hazardous conditions—call it any time. PECO also provides outage maps and restoration estimates online and via mobile app.
• Automated payments and IVR: Available around the clock through phone prompts and via the PECO online payment portal (peco.com/pay). Automated options accept debit/credit and enrolled bank drafts; confirmation numbers are issued for every transaction.

Note: telephone hours and staff availability can change during major weather events or holidays—PECO will typically expand staffing for storms but wait times can still increase dramatically. Always verify the latest numbers and hours at peco.com or on the back of your bill; this information was last cross-checked in mid‑2024 and utilities periodically update service windows.

Outage, emergency procedures, and expected response

If you lose power, report the outage immediately at 1-800-841-4141 or through the online outage reporting tool on peco.com. PECO’s restoration operations are prioritized: safety hazards and large-customer impacts (hospitals, traffic pump substations) are addressed first, followed by repairs that restore the greatest number of customers per crew-hour. During major storms PECO publishes estimated restoration times and escalation updates on the outage map and social channels.

For customers with life-support medical needs, PECO has a medical certificate/priority services process—registering does not guarantee uninterrupted service but it adds visibility and special notifications. Contact customer service to enroll and to learn what documentation is required. If a downed wire or sparking equipment is present, treat it as an emergency: keep people and vehicles well away and call 911 in addition to PECO’s outage line.

Best times to call, average wait times, language and accessibility

Average hold times vary by season and by incident volume. Typical non-storm weekday patterns: lowest hold times are generally mid-week (Tuesday–Thursday) between 9:00 AM and 11:30 AM; highest hold times occur early Monday mornings and immediately following billing cycles or after-outage restoration notifications. During widespread outages, hold times can extend from 20 minutes to several hours—use online account tools when speed is essential.

PECO provides multilingual and TTY/TDD access for customers who are hearing-impaired; these accessibility options are described on their website and the IVR phone menu will route calls or provide directions for TTY. If you need an interpreter, request language assistance early in the call and the company will connect you—allow a few extra minutes for transfer.

Other useful contact methods and practical tips

• Use the PECO mobile app and the online account center (peco.com) for same-day payment posting, paperless billing, usage analytics (daily and monthly kWh), and to set up alerts that reduce the need to call.
• If you have a billing dispute, prepare: account number, recent bill date and amount, meter readings (if you have them), and photos if relevant. Request a reference number and the representative’s name; ask for escalation or a supervisor if a resolution isn’t reached in the first call.

For businesses or large accounts, PECO provides dedicated commercial service teams and an industrial account manager program—call the general number and select the business options to be routed appropriately. If you need written confirmation of payment arrangements or a timeline for repairs, ask the representative to follow up by email and note the promised date and contact.

How much is a PECO bill a month?

How Much Do PECO PTC Charges Cost?

	Rate per 864 kWh Used	Total
PTC Supply Rate	10.400 cents	$89.86
Monthly Distribution Charges (excluding riders)	$0.06609 per kWh	$67.08
Total Bill		$156.94

Jun 2, 2025

Should I call PECO if I smell gas?

PECO injects odorant in its natural gas to give it a distinctive, rotten-egg odor. If you smell natural gas (or see downed power lines), leave the area immediately. Then call PECO at 1-800-841-4141.

Does PECO call customers?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview No, PECO generally does not make outbound calls for billing or disconnection issues; these are often signs of a scam. PECO will provide multiple written notices via mail before shutting off service and will never ask for immediate payment or require a specific form of payment like a prepaid card or cash. If you receive a suspicious call, text, email, or in-person visit claiming to be from PECO, hang up and call PECO directly at the number on your bill to verify the information.
  Red Flags for PECO Scams:

• Impersonal and High-Pressure Demands: Scammers often threaten immediate service disconnection and demand payment using high-pressure, limited-time tactics. 
• Specific Payment Methods: Scammers may insist on payment through untraceable methods, such as cash, prepaid debit cards, or gift cards. 
• Requests for Personal Information: Be wary of any request for your account number, Social Security number, or bank account details. 
• Caller ID Spoofing: Scammers can “spoof” their caller ID to make it look like the call is coming from PECO. 

What to Do if You Receive a Suspicious Contact:

1. Do Not Share Information: Do not provide any personal, financial, or account information to the caller. 
2. Hang Up: Immediately end the conversation. 
3. Call PECO Directly: Contact PECO using the official customer service number found on your bill or the PECO website to verify any claims. 
4. Report It: Report the scam attempt to PECO and relevant authorities. 

AI responses may include mistakes. Learn moreSome dude from “PECO” tried to scam me out of $800 today. I got a call …Jun 4, 2025 — Peco doesn’t operate that way. They arent calling day of and telling you your getting shut without multiple written war…Facebook · Fishtown is AWESOME OLD/NEW/EVERYONE!Scams can happen through text, email or call. Visit peco.com/ …Apr 15, 2024 — We always provide 10 day notices mailed to the property to give you advance warning. These are scammers, glad to hear …Facebook(function(){
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What does PECO stand for?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview “PECO” can stand for the energy company serving southeastern Pennsylvania, a shortened version of the former Philadelphia Electric Company, or it can refer to Population, Exposure, Comparator, and Outcome, a framework used in research to formulate questions. Another, less common usage is for Photo Electrochemical Oxidation, a type of air purification technology.  Here are the different meanings of PECO:

• Philadelphia Electric Company (Energy Company): PECO is the name of the energy utility that provides electricity and natural gas to nearly 1.7 million electric customers and over 545,000 natural gas customers in the southeastern Pennsylvania region. It is now a subsidiary of Exelon Corporation. 
• Population, Exposure, Comparator, Outcome (Research Framework): In a research context, especially in public health and environmental health, PECO is an acronym for a structured way to define a research question. 
  • Population: The group being studied. 
  • Exposure: The factor or intervention being investigated. 
  • Comparator: The alternative to the exposure, or the control group. 
  • Outcome: The result or effect being measured. 
• Photo Electrochemical Oxidation (Air Purification): PECO can also refer to Photo Electrochemical Oxidation, a technology used for air purification that is a specific type of photocatalytic oxidation. 

AI responses may include mistakes. Learn morePECO Energy Company – WikipediaPECO, formerly the Philadelphia Electric Company, is an energy company founded in 1881 and incorporated in 1929. It became part of…WikipediaIdentifying the PECO: A framework for formulating good questions to …Aug 27, 2018 — Select the comparator based on what exposure cut-offs can be achieved through an intervention. Among the general popul…National Institutes of Health (NIH) | (.gov)(function(){
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What number is 800-494-4000?

Speak with a PECO Customer Service Representative at 1-800-494-4000.

What is the phone number for PECO 24 hour customer service?

1-800-494-4000
Create a My Account now. If you require additional assistance, please give us a call at. 1-800-494-4000.