PECO Customer Service Live Chat — Practical, Professional Guide

Overview: what PECO live chat is and why it matters

PECO (PECO Energy Company) is the primary electric and natural gas distribution utility for southeastern Pennsylvania, serving roughly 1.6 million electric and about 525,000 natural gas customers across Philadelphia and nine counties as of 2024. Live chat is PECO’s real-time, text-based channel for handling common account and service issues without a phone call, and it complements phone lines, the My Account portal, and the outage map on peco.com.

For many customers the live chat offers faster handling of routine tasks — billing questions, payment arrangements, service starts/stops, and outage status — often resolving issues in a single session. When complex technical or field-service work is required, chat agents document the case, provide a ticket number, and coordinate with dispatch teams so you have a single point of contact through resolution.

How to access PECO live chat (where and when)

The primary entry points for PECO’s live chat are the Contact Us pages on the corporate website and the authenticated My Account dashboard. Navigate to https://www.peco.com, click “Contact Us,” then choose the chat widget or the “Chat with us” button. If you have a My Account login (recommended), sign in first — authenticated chats allow agents to view your account history and speed resolution.

Availability can vary by season and staffing; PECO maintains phone support for 24/7 outage reporting. For urgent outage or emergency situations use the outage hotline at 1-800-841-4141 or the online outage map on peco.com/outages. For general customer service reach PECO at 1-800-494-4000. PECO’s headquarters address is 2301 Market St, Philadelphia, PA 19103.

What to prepare before starting a live chat

Having the right information ready cuts average handle time and avoids follow-up delays. Before you start, collect the items below and place them where you can copy/paste quickly into the chat window. If you plan to upload documents, prepare PDFs or screenshots in advance.

• Account number (typically 10 digits) and service address — necessary for identity verification and immediate access to billing history.
• Last bill total and billing date (for dispute or payment-plan requests); meter number (8–12 digits) if asking about usage; preferred contact phone/email for follow-up.
• Payment details if making a payment: last four digits of card, bank routing/account number if using ACH, or confirmation number from a recent payment.

Common issues handled by live chat and expected outcomes

PECO chat agents are trained to resolve a set of high-volume requests during a single session: bill explanation, enroll/unenroll in paperless billing, schedule or confirm payment arrangements, initiate service transfers for moves, and check outage status or estimated restoration times. Minor billing discrepancies and informational requests are often fully resolved within the chat and closed with a confirmation number.

If field work is required — meter exchange, cross-connection inspection, or equipment repair — the agent will open a work order and provide an estimated appointment window and reference number. For account-level disputes that require documentation, agents will tell you exactly what supporting documents are needed and how to upload them securely through My Account.

• Billing disputes: agents can issue credits for verified billing errors or create documentation to escalate to billing specialists.
• Payment plans and assistance: PECO offers options including short-term extensions, payment arrangements, and budget billing; agents can enroll eligible customers and provide a written schedule in-chat.
• Move-in/move-out and service starts/stops: chat can schedule service changes and provide confirmation numbers and required deposit information when applicable.

Security, privacy and escalation procedures

PECO verifies identity during chat by asking for account-specific data (address, last billed amount, or last four digits of Social Security). Never send full Social Security numbers, PINs, or online banking passwords in chat. Authorized agents will request only the minimum information needed and will confirm how the chat transcript will be retained; you can request the transcript emailed to your account address for your records.

If you’re dissatisfied with the first-level response, ask to escalate to a supervisor and request the escalation number. For formal complaints beyond PECO’s resolution process, you can contact the Pennsylvania Public Utility Commission (PUC) Consumer Services at 1-800-692-7380. Keep chat reference numbers and timestamps (agent name, date, and time) — these are essential for any external review.

Best practices to get fastest, most reliable results

Use the My Account authenticated chat whenever possible — agents have read-only access to meter reads, payment history, and previous service tickets which speeds diagnosis. When discussing outages or urgent safety concerns, switch to the outage hotline (1-800-841-4141) or the outage map; chat remains better for paperwork and billing tasks than for immediate field dispatch in an emergency.

Keep a short log of chat outcomes: reference number, agent name, next steps, and deadlines. Enroll in paperless billing and autopay to reduce billing errors and disputes. If you need to submit documents, convert them to clear PDFs (300 DPI scan) and mark the file names with account number and date (e.g., 1234567890_ID_2025-02-14.pdf) so agents can attach them correctly to your case.

Does peco call customers?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview No, PECO generally does not make outbound calls for billing or disconnection issues; these are often signs of a scam. PECO will provide multiple written notices via mail before shutting off service and will never ask for immediate payment or require a specific form of payment like a prepaid card or cash. If you receive a suspicious call, text, email, or in-person visit claiming to be from PECO, hang up and call PECO directly at the number on your bill to verify the information.
  Red Flags for PECO Scams:

• Impersonal and High-Pressure Demands: Scammers often threaten immediate service disconnection and demand payment using high-pressure, limited-time tactics. 
• Specific Payment Methods: Scammers may insist on payment through untraceable methods, such as cash, prepaid debit cards, or gift cards. 
• Requests for Personal Information: Be wary of any request for your account number, Social Security number, or bank account details. 
• Caller ID Spoofing: Scammers can “spoof” their caller ID to make it look like the call is coming from PECO. 

What to Do if You Receive a Suspicious Contact:

1. Do Not Share Information: Do not provide any personal, financial, or account information to the caller. 
2. Hang Up: Immediately end the conversation. 
3. Call PECO Directly: Contact PECO using the official customer service number found on your bill or the PECO website to verify any claims. 
4. Report It: Report the scam attempt to PECO and relevant authorities. 

AI responses may include mistakes. Learn moreSome dude from “PECO” tried to scam me out of $800 today. I got a call …Jun 4, 2025 — Peco doesn’t operate that way. They arent calling day of and telling you your getting shut without multiple written war…Facebook · Fishtown is AWESOME OLD/NEW/EVERYONE!Scams can happen through text, email or call. Visit peco.com/ …Apr 15, 2024 — We always provide 10 day notices mailed to the property to give you advance warning. These are scammers, glad to hear …Facebook(function(){
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How does PECO restore power after an outage?

In some situations, we may need to remove trees and install several new poles, transformers, or wires, which requires multiple crews and can take several hours. With a large, destructive storm, those challenges are multiplied and can result in hundreds of different jobs to restore service to customers.

What is the average electric bill in PA?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview The average monthly electric bill in Pennsylvania was approximately $152.65 in May 2025, according to ElectricityPlans. This figure is based on an average residential usage of around 846 kWh and an average rate of 19.31 cents per kWh. However, actual costs vary significantly based on household size, energy consumption, and local utility providers.  Factors influencing the average bill

• Usage: Higher energy consumption, such as in larger households or during extreme weather, leads to higher bills. 
• Electricity Rate: The price per kilowatt-hour (kWh) varies by location and provider. 
• Household Size: Smaller households, like a single person, have lower average bills (e.g., around $95), while larger families pay more. 
• Geographic Location: Bills can differ between cities, with some areas having lower rates. 

Tips to lower your bill

• Energy-Efficient Appliances: Upgrade to newer, more efficient appliances. 
• Seal Air Leaks: Improve insulation to reduce heating and cooling needs. 
• Energy Assistance Programs: Explore state and local assistance programs, such as LIHEAP or Customer Assistance Programs, to help with costs. 
• Shop for Suppliers: In deregulated areas, compare rates from different suppliers to find a better deal. 

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How do I report a problem with PECO?

To report a gas emergency or a downed or sparking power line, please call 1-800-841-4141.

Can I view my PECO bill online?

Paperless eBill is a fast, easy, secure, and FREE way to eliminate your paper bill and receive and pay your bill online. You can also view prior billing history. Learn more: peco.com/ebill.

How much is a PECO bill a month?

How Much Do PECO PTC Charges Cost?

	Rate per 864 kWh Used	Total
PTC Supply Rate	10.400 cents	$89.86
Monthly Distribution Charges (excluding riders)	$0.06609 per kWh	$67.08
Total Bill		$156.94

Jun 2, 2025