Payspan Customer Service Number — Definitive Guide for Providers and Payers

Where to find the official Payspan customer service number

Payspan operates as a payment and remittance network that works on behalf of payers (insurers, state Medicaid programs, TPAs) rather than serving a single consolidated front‑desk phone line for all users. Because Payspan’s support is often provided under contract for each payer, the “customer service number” you need is most commonly printed on the Explanation of Benefits (EOB)/remittance advice or inside the payer’s provider portal. Before calling, locate the payer name and payer ID on the 835/ERA header — that will tell you whether Payspan is handling payments for that particular payer.

The definitive place to verify Payspan-managed support information is Payspan’s official site and provider resources: https://www.payspanhealth.com. On that site you will find program-specific pages, enrollment instructions, and links to payer partner support. If you cannot find a number on your remittance, search the payer’s provider support page for “electronic funds transfer (EFT) payment vendor” or “PaySpan” to reveal the exact phone number assigned to your payer program.

What to prepare before dialing customer support

Calling customer support will be far more efficient if you have identifying payment and provider data ready. Standard items Payspan or a payer representative will ask for include: provider name and practice DBA, NPI (10‑digit), Tax ID (EIN or SSN last 4), provider address, the exact check or payment amount and payment date shown on your EOB/ERA, and the Remittance Advice Trace Number or 835 Claim Payment ID. Having two of these at minimum speeds verification and reduces hold time.

Also prepare bank verification information if your issue relates to EFT setup or stop/payment trace: the bank account last four digits, routing transit number, and a copy or screenshot of the enrollment confirmation email or enrollment ID. For enrollment changes, typical identity verification will require an authorized signer’s name, title, and a PIN or verification code that was sent during enrollment. If you expect to provide account data over the phone, confirm the caller ID and the exact support channel on the payer’s website first to avoid fraud.

Alternate contact channels and direct resources

Payspan and payers provide multiple non‑phone support paths that often resolve issues faster than a phone call, especially for document uploads and enrollment status. Key resources include the Payspan Help Center, payer partner pages, secure provider portals, and dedicated email support addresses for enrollment. Live chat availability varies by payer; many payers route chat requests through their own provider portals rather than a Payspan-branded chat.

If you cannot locate the correct phone number, escalate using the payer’s provider relations or EDI support team; they will have the definitive Payspan contact for your contract. Keep records of any ticket or case numbers you receive — these are essential if your issue requires a funds trace or an appeals review later.

• Payspan main website (program info & portal login): https://www.payspanhealth.com
• Typical place to find the number: payer EOB/ERA header line that lists “Payment Vendor” or “Electronic Payment”
• Payer provider portal: look for “Payments,” “EFT Enrollment,” or “Provider Support” sections
• If listed, use payer-specific EFT support emails or secure upload tools for enrollment documents
• When in doubt, contact your payer’s provider relations desk — they will route you to the correct Payspan support queue

Common issues handled by Payspan support and expected timelines

Payspan support routinely handles: EFT enrollment and activation, failed/returned payments, remittance mismatches, payer-to-bank routing errors, and enrollment cancellations. For administrative questions (enrollment status, confirmation numbers) Payspan can typically respond within 1–3 business days; urgent financial traces (misdirected funds or returned ACH) usually require a bank investigation that can take 3–7 business days depending on the bank and the payer’s cooperation.

For payments that appear on the EOB but were not deposited, the typical steps are: verify enrollment and account details, initiate a trace with the bank (trace numbers provided), and, if necessary, reissue the payment. Keep copies of your bank statement, remittance, and any correspondence; these expedite escalation to Level 2 support or to payer reconciliation teams when funds must be reissued.

Best practices and security considerations when contacting Payspan

Always verify a phone number or support email by comparing it to the payer’s official provider web page before transmitting sensitive bank or tax information. Scammers sometimes spoof vendor names. Use secure portal uploads for voided checks, W‑9s, or EFT authorization forms instead of clear‑text email. If a caller requests immediate confirmation codes or instructs you to change bank details via email, pause and confirm through the payer portal or a known phone number on the payer’s site.

Record the support agent’s name, ticket or reference number, and the precise resolution timeline offered. If a promised correction is not implemented in the stated timeframe, follow up immediately citing the case number. Documenting each contact will help when you request an audit, appeal, or escalation to payer relations or compliance teams.

Checklist: information to have for a Payspan phone call

• Provider NPI (10 digits) and provider legal name as registered with the payer
• Tax ID (EIN or last 4 of SSN) and tax filing name if different from practice name
• Date of the missing/errant payment, exact amount, and remittance/advice ID from the 835
• Bank routing number and account last four digits (for EFT verification only)
• Screenshots or PDFs of enrollment confirmation, EOB/ERA line items, and bank statement excerpts

How to check claim status in PaySpan?

To access all claim-related information, click Claims in the portal toolbar. Under Claims Overview, to access claims in the associated status count, click View All. o Managing Finances (i.e., EOPs, Paid Claims, etc.) current date.

Is PaySpan a clearinghouse?

Wellcare Health Plans, Inc. offers providers electronic funds transfer (EFT) and electronic remittance advice (ERA) services at no charge. It is offered in partnership with PaySpan Health, Wellcare’s automated clearinghouse.

How do I contact care payment?

866-625-8532
For any other questions, please contact CarePayment Customer Care toll-free at 866-625-8532. If your question cannot be answered using our 24×7 automated service line, agents are standing by and available to assist Monday-Friday 7am-7pm Central Time.

How do I contact PaySpan?

For assistance please call 1-877-331-7154 or email [email protected]. Our Provider Services Team is available Monday through Friday, 8am to 8pm, Eastern Time.
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Are PaySpan and Zelis the same?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview No, Payspan and Zelis are not the same; Zelis acquired Payspan on November 9, 2022. Payspan is now a part of Zelis, a larger company that provides payment and reimbursement automation services for the healthcare industry. As part of the acquisition, the Payspan portal is being phased out and integrated into the Zelis platform.
  What Happened?

• Zelis, a company that modernizes the business of healthcare, acquired Payspan, a leader in healthcare electronic payment and reimbursement automation. 
• The acquisition aimed to expand Zelis’s connected healthcare platform and offer more comprehensive solutions for payers and providers. 

What Does This Mean for You?

• Transition to Zelis: Payments previously processed through the Payspan platform are being transitioned to the Zelis platform. 
• Portal Sunset: The Payspan portal will eventually be phased out, with the transition happening in stages over approximately 18 months after the initial integration. 
• Action Required (if applicable): You may need to register for the Zelis ePayment Network to continue receiving electronic payments, depending on whether your organization has already transitioned. 

AI responses may include mistakes. Learn moreZelis Completes Acquisition of PayspanNov 9, 2022 — Also of note, Payspan brings premium payments to Zelis ( Zelis Healthcare ) payer clients while Zelis ( Zelis Healthcar…ZelisZelis Acquires Payspan Strengthens New Zelis Advanced Payment …Nov 9, 2022 — Bedminster, NJ — November 9, 2022 — Zelis, a company modernizing the business of healthcare, announced today the comp…Primus Capital(function(){
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How do I get access to PaySpan?

Go to www.payspanhealth.com and click the Register Now button. If you are registering for the very first time on Payspan, and you don’t have a Registration Code, simply enter your NPI, TIN and Billing Zip Code and click Submit. (This feature is only available for first-time provider registration).
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