Palm Tran customer service number — how to find and use it effectively

Overview: where to get the official Palm Tran customer service number

Palm Tran is the public transit system serving Palm Beach County, Florida; its official contact information is maintained on the agency website at https://www.palmtran.org. Because agency phone numbers, hours and front-desk locations can change, the single most reliable source for the current Palm Tran customer service telephone number is the Contact or Customer Service page on palmtran.org.

I do not have live web access in this session to confirm a current phone number for you. To avoid mistakes, open https://www.palmtran.org and click “Contact Us” or “Customer Service.” That page lists the primary customer service telephone number, any alternate lines (Lost & Found, Paratransit/Connection), email addresses and the physical address and hours for the administrative office.

Why using the official page matters (accuracy, hours, and special lines)

Transit agencies frequently publish separate phone lines for different needs: a general information line, a Lost & Found desk, a dedicated ADA/Paratransit line (often called Palm Tran Connection), and a TTY/Relay contact for riders with hearing impairments. Using the Contact page will show these separate numbers and note when each line is staffed (for example, many transit customer service centers operate Monday–Friday, 8:00 a.m.–5:00 p.m., and have reduced weekend coverage).

Web pages will also carry current advisories (service changes, detours, holiday operating schedules) that a single published number cannot convey. If you need time-specific information (real-time bus arrival, detours, or emergency route changes), the Contact page and the agency’s service alerts are the fastest routes to accurate data.

What to prepare before you call customer service

• Exact route number and direction (for example: Route 40 Westbound) and the scheduled or actual bus arrival time you observed; if possible, note the bus number printed on the side or front of the vehicle.
• Trip details: date, time, stop location (street intersection or stop ID), fare method used (cash, Breeze card, mobile pay), and any receipt or photo evidence for disputes or lost items.
• For service or safety complaints: your name, best contact phone/email, whether you request follow-up, and whether you want an incident report or supervisor callback. For ADA/paratransit matters, have your eligibility documentation ready (doctor letters, prior rulings, and an accurate home and destination address).

Common Palm Tran customer-service topics and how the phone line handles them

Customer service lines typically handle: fares and pass purchases, route planning, real-time delays and detours, lost-and-found items, complaint intake (including Title VI or civil rights complaints), and enrollment questions for Palm Tran Connection (the ADA complementary paratransit service). If you are calling about a lost item, agents will log item descriptions, last-known route and bus number and give you a case or reference number—write that down immediately.

For paratransit customers, customer service will often provide scheduling windows, eligibility application instructions and appeals processes. Many agencies aim to make a provisional eligibility decision within 21 calendar days of receiving a completed application; if documentation is incomplete, expect longer. Ask the customer-service agent for precise timelines and any packets or online forms to speed processing.

Escalation, complaints and outside contacts

If the front-line customer service response is unsatisfactory, request escalation to a supervisor and note the supervisor’s name and the time of the call. For formal complaints (service denials, safety or civil-rights issues), ask the agent for the agency’s complaint form or for instructions to file a Title VI or ADA complaint. Most transit agencies post a civil-rights or complaints page on the same website where contact numbers are found.

If you require a federal-level appeal or to report systematic compliance issues, the Federal Transit Administration (FTA) regional office that oversees Florida can be contacted; the FTA website lists regional contact points. Keep copies of your complaint, the date/time of your calls, reference numbers, and any responses—this documentation is key if you need third-party review.

Alternate contact methods (recommended to use along with phone)

• Official website: https://www.palmtran.org — primary source for current phone numbers, forms, fares, service alerts and office addresses.
• Email/contact form: Many riders get faster written confirmations via the site’s contact form or a published customer-service email; use it when you need a written record. Include the same trip details as you would on a call.
• TTY/Relay: If you use TTY, use the national relay number (711) and request the agency’s published TTY extension if listed. For riders with hearing loss, ask the agent about text/SMS updates and the availability of apps with real-time bus tracking.

Practical tips for faster resolution

Call during off-peak customer-service hours if possible (shortly after opening and mid-afternoon) and have all relevant details on hand. If calling for lost property, include a distinctive description and estimate of value; agents often hold unclaimed items for a specified retention period (commonly 30–90 days) before disposal or public auction—ask the agent what the retention policy is and whether there is a retrieval fee.

For fare disputes, keep receipts, card transaction IDs or screenshots of a mobile-ticket. If you need a refund, ask for the refund policy and an expected resolution timeframe—many agencies process refunds or refunds-denials in 7–30 business days depending on payment type.

Need me to look up the exact phone number for you?

I can’t browse the web in real time in this chat, so I can’t confirm the current Palm Tran customer service telephone number right now. If you want, I can provide a step-by-step checklist to call efficiently or draft a concise script/email you can use when you call or submit an online form. If you paste the number you found, I can verify what that line commonly handles and help you prepare your call.

What happened to route 52 Palm Tran?

Zones. Routes 21, 52, and segments of 92 will no longer be served starting September 22, 2024. See the zones below and the newly aligned routes.

How can I provide feedback to Palm Tran?

1. Palm Tran Public Transportation. 100 N. 561-841-4BUS (4287)
2. Customer Service Hours: Monday – Friday: 6:00 am – 6:00 pm. Saturday: 8:00 am – 5:00 pm.

Who is the ex CEO of Palm?

Carl J. Yankowski
Carl J. Yankowski (July 22, 1948 – May 13, 2023) was an American businessman who served as the CEO of Palm, Inc.

Who is the CEO of Palm Tran?

Ivan Maldonado
Ivan Maldonado is a proud Army veteran who has solidified a reputation as a senior leader in public transportation, operations and public service for the past 20 years. Mr. Maldonado currently serves as the Executive Director of Palm Tran since July 2024.

What is access la customer service number?

1.800.827.0829
Access can also assist with your search for other transportation options that meet your needs and may be less expensive than paratransit. Call Access Customer Service at 1.800. 827.0829 (TDD 1.800. 827.1359) or visit accessla.org.

Who is the director of transit planning at Palm Tran?

Yash Nagal
Yash Nagal is the Director of Transit Planning at Palm Tran. Nagal was recently named to Mass Transit’s 40 Under 40. It’s an honor he said is reflective of the work Palm Tran is doing in the public transportation space. Visit PalmTran.org to see current projects, grant opportunities, and more!