Oura Ring Customer Service Email — Expert Guide

Overview: when and why to email Oura support

If your Oura Ring has a problem that the app, firmware updates, or basic troubleshooting cannot solve, emailing Oura support is the most reliable written record and the recommended first step. Typical use cases include defective hardware out of the box, charging or pairing failures, incorrect billing or subscription charges, shipping and delivery issues, and requests for warranty service or replacements. A clear email helps the support team triage your problem faster and preserves evidence for warranty claims or payment disputes.

Oura’s official, publicly listed support channel is email and the in-app Help Center; phone support is not generally provided for routine consumer issues. Expect an initial acknowledgement within 24–72 hours on business days; if you do not receive any reply within three business days, send a polite follow-up referencing your original message and any ticket number you received.

Where to reach Oura and what to expect

Primary channel: [email protected] (use this address for most device, warranty, and account issues). Also open the in-app Help Center (in the Oura app: Profile → Help → Contact Support) so the support ticket links to your device and account automatically. For corporate, wholesale, or press inquiries, use the contact forms on ouraring.com; do not use the consumer support email for corporate deals.

Expect structured workflows: when you email, the support team will ask for verification (order number or proof of purchase), device identifiers (serial or ring ID), and diagnostic details. After verification they will classify the issue: troubleshooting, replacement under warranty, paid repair, refund, or escalation. Replacements and RMAs typically require photo evidence and may take 1–3 weeks from approval depending on stock and shipping destination.

Essential information to include in your support email

• Order and purchase data: order number (example format: ORD-12345678), purchase date, retailer (Oura Store, Amazon, authorized reseller), and a scanned copy or photo of the receipt or invoice.
• Device identification: ring serial number (engraved inside the ring or available in the app under Profile → My Ring), firmware version (in-app), and app version and OS (iOS/Android + version), which help diagnose connectivity and firmware issues.
• Problem description and timeline: exact symptoms, when they started, what troubleshooting steps you tried (reboots, re-pairing, charging on the dock), and any error messages or LED behaviors (describe colors and blink patterns).
• Supporting media: clear photos of the ring (macro shots of the inner surface and any visible damage), a short screen recording of the app behavior if relevant, and a photo of the charger/dock and serial numbers. For charging problems, include a short video showing the ring on the dock and LED behavior.
• Desired outcome and legal notes: state whether you want a replacement, repair, refund, or just troubleshooting. If the purchase was within a known return window (commonly 30 days in many markets) or within warranty (commonly 12 months for manufacturing defects in many jurisdictions), state that explicitly and attach proof of purchase.

Sample subject lines and full email templates

• Subject: Defective Oura Ring — ORD-12345678 — Cannot charge or pair
  

  Hi Oura Support,

  I purchased an Oura Ring (size 9, Black) from the Oura Store on 2025-02-10 (Order ORD-12345678). The ring will not charge: placing it on the charger yields no LED and the app shows 0% battery. I have tried two different USB power adapters and a different cable, cleaned contact surfaces, and rebooted my phone. Firmware visible in-app: 3.6.1; App version: Oura 2.45 on iOS 17.3. Ring serial (engraved): RING-9876543. Attached are photos of the ring and a 20-second video showing the charger with the ring in place.

  I would like a warranty replacement if this is confirmed to be a manufacturing defect. Please advise next steps for RMA and whether you need additional documentation. My shipping address is [full address].

  Thank you, [Full name] — [Phone, optional] — [Email]

• Subject: Billing dispute — Subscription charged twice on 2025-06-01 — Order ORD-23456789
  

  Hi Oura Billing Team,

  On 2025-06-01 I was charged USD 6.99 twice for my Oura subscription on my card ending in 1234. Transaction IDs: TXN-555111 and TXN-555222 (attached screenshots from my bank). The app shows a single active subscription. Please investigate and reverse the duplicate charge or advise if a refund will be processed. My account email is [email protected] and order number ORD-23456789.

  I expect a response within five business days; if you require bank statements or additional authorization, I can provide them. Thank you for resolving this promptly.

Warranty, returns, and RMA practicalities

Most consumer devices are covered by a limited warranty that covers manufacturing defects; in many markets this is 12 months from the date of purchase, although local consumer laws (e.g., EU directives) may extend protections. Always include proof of purchase and the serial number when requesting warranty service. If your purchase is within a clearly stated return window (commonly 30 days), request a return/refund rather than an RMA replacement.

RMA process: after Oura confirms eligibility, they will issue an RMA authorization and provide shipping instructions. Do not ship returns without an RMA — unsolicited returns can be refused. For international returns, ask whether Oura supplies prepaid labels and who handles customs duties; otherwise you may be liable for import/export costs. Track shipments and retain tracking numbers; if an exchange is approved, shipping-to-customer time depends on stock and destination and can range from 3–21 business days.

Escalations, consumer protections, and practical tips

If a support thread does not resolve within 10 business days, escalate by replying and requesting a ticket number and an estimated SLA. If that fails, contact Oura via their verified social channels (X/Twitter @ouraring, LinkedIn company page) strictly for escalation—include the support ticket number but not sensitive personal data. For unresolved billing disputes, escalate to your payment provider (credit card issuer or PayPal) with the support ticket as evidence.

Preserve all correspondence, order receipts, photos, and tracking numbers. Use clear, concise subject lines and bullet points in your emails to make the problem easy to triage. If you need rapid proof for time-sensitive matters (medical device tracking or research), state the impact and request priority handling; include any clinical or research identifiers and institutional purchase orders if applicable.