If you need the Optavia customer service number, the single most reliable source is the company’s official Contact Us page at https://www.optavia.com/en/contact-us. Optavia operates under Medifast, Inc., and phone numbers vary by country, language and whether you are calling for product support, billing, or coach-related questions. For U.S. and Canada consumers Optavia maintains dedicated inbound lines and routings; outside North America there are regional numbers or local support partners listed on the same contact page.
This guide explains which number to use for each situation, how to prepare for the call so you get a fast resolution, what alternative channels exist (chat, email, coach), and realistic timelines for order, refund and medical-related inquiries. It also explains the difference between Optavia corporate/customer support and the independent Certified Coaches who deliver program guidance.
Where to find the correct number and why it changes
Optavia publishes its current phone numbers on its contact page (https://www.optavia.com/en/contact-us). The numbers are updated when the company changes call centers, adds holiday schedules or launches regional teams. Because Optavia is a direct-sales model with an international footprint, the number you should dial depends on whether you are a retail customer, a Coach, or a medical professional seeking product information.
For the most accurate and up-to-date dial-in, go to the contact page, select your country and the type of inquiry (Orders & Shipping, Billing, Coach Support, Medical/Nutrition). The site also displays hours of operation by line. If you are on mobile, the page usually has click-to-call links; if you are outside the listed regions, the site provides email forms and live chat where available.
Which number to call for specific issues
Use the customer service line for order placement, tracking, returns, billing questions, and product availability. Use the Coach Support or Coach Relations line for account/commission, referral, or enrollment issues related to being an independent Optavia Coach. For clinical/medical questions about meal replacements or health interactions, reach out to Optavia’s medical resources or your personal healthcare provider; Optavia’s clinical team can be reached through the medical/nutrition routing on the contact page.
Typical routing examples: Orders & Shipping lines handle logistics and often resolve missing items within 2–5 business days; Billing lines address subscription enrollments and credits and can resolve payment errors within 1–3 business days; Coach Support lines deal with account-level escalations and may require 3–10 business days for complex commission/account audits. Exact timelines and phone numbers are published on the contact page and updated during high-volume periods (January, May, September).
How to prepare before calling customer service
Prepare these items before you call: order number (example: ORD-12345678), account email, last four digits of payment card, shipping zip/postal code, and screenshots of error messages. Having those ready reduces average handling time by 40–60%. If you have a subscription (Autoship/Program Refill), note the next scheduled shipment date and any recent changes to the shipping address.
- Call-prep checklist: order number, account email/username, payment method last 4 digits, item SKUs (found on order confirmation), preferred resolution (refund, replacement, credit), best callback number and time zone.
If your call requires escalation, ask for an incident/ticket number and the expected time-to-resolution. Good practice: request the escalation specialist’s name and an email address for follow-up. If the issue is time-sensitive (missing medication-like supplements, incorrect auto-ship), request expedited handling and note any financial impacts (e.g., expedited shipping costs).
Alternative contact channels and in-person options
Besides phone support, Optavia offers live chat (where available), email contact forms, social media channels (Facebook, Instagram) and the Coach network for many practical questions. For product disputes or regulatory complaints, you can escalate to Medifast, Inc. corporate channels. Optavia’s parent company, Medifast, is headquartered in Owings Mills, Maryland; corporate investor and press contacts are listed on Medifast’s corporate site (https://www.medifastinc.com).
- Alternative channels: live chat (site), email form (site), message your Certified Coach, social media DM for initial triage, or corporate contacts at the Medifast investor relations page for unresolved regulatory issues.
When using non-phone channels, attach order confirmations, photos of received items, and timestamps. Optavia’s chat and email teams typically acknowledge receipt within 24 hours and may resolve routine issues in 1–3 business days; more complex cases will be triaged to phone teams or escalated to supervisors.
Practical tips for faster resolutions and expectations
Call during off-peak hours (local morning 8:00–10:30 AM or mid-afternoon 2:00–4:00 PM local time) to minimize hold times. During promotional periods (new year, summer challenges) expect longer waits and longer email response windows. Keep records of all communications—ticket numbers, agent names, and timestamps—which will speed up escalations and audits.
If you need billing adjustments, refunds or subscription changes, check the online account portal first; many changes (pause autoship, update card) are instantaneous and avoid holds. For shipping-costs and product pricing details, verify the current product catalog and autoship pricing in your account—prices and promotions change frequently and are shown at checkout and in monthly order summaries.
