OOCL customer service number — complete professional guide

Quick overview and why an accurate customer service number matters

Orient Overseas Container Line (OOCL) is a global liner shipping company founded in 1969 and integrated into the COSCO Shipping group following acquisition activity completed in 2018. For shippers, consignees and freight forwarders, reaching the correct OOCL customer service contact is often the fastest way to resolve booking, tracking, POD, invoice and claims queries that directly affect dwell time, demurrage and overall supply‑chain cost.

Because OOCL operates through local commercial and operations offices in 100+ countries, there is no single universal phone number for every inquiry. Instead, OOCL maintains local customer service centers, 24/7 e‑services (track & trace, bookings, documentation) and emergency lines for port/terminal incidents. Knowing how to locate the regional number and what information to have ready reduces average handling time from hours to minutes.

Where to find the official OOCL customer service number

The single authoritative source for up‑to‑date phone numbers and office addresses is OOCL’s global website: https://www.oocl.com. Use the “Contact Us” or “Offices” / “Customer Service” links to pull the local office entry by country and port. That page lists local telephone numbers, fax (if available), email addresses and office hours, and is updated by OOCL’s regional teams in real time.

Practical tip: search the OOCL site for your country name + “Customer Service” (for example, “OOCL United States Customer Service”) or use the office locator to download an office contact card. For urgent operational matters, OOCL’s eBusiness portals (track & trace, booking amendments) are accessible 24/7 and usually show a local emergency phone number on the booking or voyage status pages.

What to expect when you call (response times and opening hours)

Most local OOCL customer service centers operate standard business hours in their time zone; many regional hubs (major ports and sales centers) staff extended hours and provide 24/7 support for operational emergencies. Expect standard email replies within 24 hours; phone calls to customer service lines are generally answered within 2–10 minutes during business hours. For critical on‑vessel or port incidents, emergency lines have a target initial response time of under 1 hour.

If you need continuous monitoring (e.g., for a high‑value or time‑sensitive shipment), ask for the local “operations” or “port agent” number rather than the general sales line — operational teams can coordinate with terminals, agents and vessel planners directly and often provide the fastest resolution.

What numbers and data to have ready before calling

Prepare these exact identifiers to speed resolution: container number (ISO format, e.g., OOLU1234567), Bill of Lading (B/L) or Booking Reference, vessel name and voyage number, port of loading/discharge and estimated dates, IMDG class if hazardous, and the shipper/consignee names and contact details. OOCL’s container prefix is typically OOLU — providing the full 11‑character container ID is essential for tracking and exception handling.

Also have commercial documents ready: the invoice amount and currency, the freight payment terms (prepaid/collect), and any photos or terminal receipts if claiming for damage or demurrage disputes. For claim submissions, OOCL generally requires notice within 14 days for visible damage at delivery and within 30 days for other cargo irregularities — check the bill of lading and OOCL claims policy on the website for exact timelines per contract.

Which number to call for specific issues

• Bookings & amendments — call your local sales/customer service desk; provide booking reference and commodity details (response target: same business day for confirmation).
• Tracking and ETA — use OOCL eTracking 24/7 or call operations for critical updates; have container number and B/L ready (typical track response: immediate on portal, phone 30–60 minutes).
• Invoices, billing disputes, and demurrage — contact local billing/accounts receivable; prepare invoice number, B/L and payment evidence (dispute response: usually 3–10 business days depending on complexity).
• Claims for loss/damage — file per OOCL claims procedure with photos, survey reports and delivery receipts; initial acknowledgment commonly within 7 days, full adjudication may take 60–120 days.

How to escalate and best practice for effective calls

If first‑level customer service cannot resolve the issue, request escalation to “operations supervisor,” “claims manager” or “sales manager” depending on the case. Record the name, job title and direct contact (phone/email) of the person you are transferred to. Escalation paths are typically: local customer service → port operations → regional operations center → global customer service desk.

Keep succinct, evidence‑based notes during the call: time logged, actions promised (and by what time), and agreed next steps. Follow up with an email summarizing the call and attaching supporting documents; this creates a time‑stamped paper trail that significantly improves dispute resolution outcomes and reduces the risk of duplicate charges (demurrage, detention, invoice re‑bills).

Final practical resources

For the most accurate contact information, go to https://www.oocl.com and use the office locator or the eBusiness portals (bookings, track & trace). If you are in a large trade lane (e.g., Asia–North America, Asia–Europe), maintain the local regional operations number and bookmark the OOCL booking tracking page for 24/7 status checks.

Keeping container identifiers in ISO format (e.g., OOLU1234567), clear commercial documents and a prioritized escalation list will reduce time on hold and speed resolution. When in doubt, request the local manager’s contact details and confirm the expected SLA for the action you need — that is professional practice that saves days and dollars in a modern shipping workflow.

Which carrier is OOCL?

“Orient Overseas Container Line” and “OOCL” are trade names for transportation provided separately by: Orient Overseas Container Line Limited (“OOCLL”) and OOCL (Europe) Limited respectively and both are wholly-owned subsidiaries of Orient Overseas (International) Limited, a public company (0316) listed on the Hong …

Who is OOCL owned by?

Orient Overseas (International) Limited

Owner	COSCO Shipping
Number of employees	10,436 (2020)
Parent	COSCO Shipping
Subsidiaries	Orient Overseas Line Orient Overseas Container Line Orient Overseas Associates
Chinese name

Is OOCL the same as Cosco?

In 2018, OOIL was acquired by COSCO SHIPPING Holdings Co. Limited. Today, OOCL is one of the world’s leading container transport and logistics service providers, with about 130 offices in more than 100 major cities around the world.

How do I email OOCL rail billing?

[email protected]
Please follow these easy steps to register for on-line rail billing, send the below information via e-mail to [email protected]: Company Name & Address.

How many vessels does OOCL own?

Overview. OOCL is an integrated international container transportation, logistics and terminal company with offices in 70 countries. OOCL has 59 vessels of different classes, with capacity varying from 2,992 twenty-foot equivalent units (TEU) to 21,413 TEU, including two ice-class vessels for extreme weather conditions …

Who is the CEO of OOCL?

Yang Zhijian (Jan 1, 2020–)OOCL / CEO