Olympia Pharmacy — Customer Service Guide for Patients and Partners

Overview and contact information

Olympia Pharmacy (est. 1999) is a community pharmacy located at 210 Olympia St SW, Suite 101, Olympia, WA 98502. Our primary line is (360) 555-0123; fax is (360) 555-0124. The public website and refill portal are https://www.olympiapharmacy.com and https://portal.olympiapharmacy.com respectively. Regular hours are Monday–Friday 8:30 AM–6:00 PM, Saturday 9:00 AM–1:00 PM; closed Sundays and major federal holidays.

We employ a team of 12 licensed pharmacists and 18 pharmacy technicians and clerks. In 2024 we filled approximately 145,000 prescriptions, including 4,200 immunizations and 2,800 delivered prescriptions. We maintain full HIPAA compliance, pharmacy licensure, and participate in Medicare Part D and most commercial insurer networks.

Customer service principles and measurable standards

Customer service at Olympia Pharmacy is governed by three measurable standards: speed, safety, and transparency. Our target median in-store wait time for a new or transferred prescription is 15 minutes; 80% of refills processed via the online portal are ready within 2 business hours. We track Net Promoter Score (NPS) quarterly—our most recent NPS (Q2 2025) was +58 with a patient satisfaction rate of 94% on post-visit surveys.

We operate a closed-loop quality system: every complaint logged receives initial triage within 2 business hours and a resolution plan within 48–72 hours. We record dispensing error rate (target <1 in 10,000) and conduct monthly root-cause reviews. Documentation is retained for a minimum of 3 years per state regulation.

Typical customer workflows and timelines

1) New prescriptions — when presented in person or received electronically, standard processing time is 24–48 hours for non-controlled medications; same-day filling is available for most routine chronic meds if requested before 3:30 PM. 2) Refills — refills submitted through our portal or text service are prioritized; common 30-day generics (e.g., lisinopril, metformin) are typically ready within 1–2 hours for in-store pickup or by end of day for same-day deliveries.

Medication transfers from another pharmacy: allow 48–72 hours depending on the originating pharmacy and controlled-substance status. Prior authorizations and benefits investigations are handled within 3–7 business days; we notify prescribers and patients immediately when additional documentation or step therapy is required.

Services, typical fees, and financial practices

We provide immunizations ($25–$45 depending on vaccine), medication synchronization ($15 monthly administrative fee or waived with 90-day supply), medication therapy management (MTM) sessions billed at $40 per 30–45 minute consult or covered by Medicare Part D when eligible. Cash prices for common generics are competitive (e.g., 30-day generic lisinopril $4, generic metformin $4) and posted on our website with live updates.

Delivery and shipping: local same-day delivery within Olympia city limits is $5 when orders are under $35; free for orders ≥$35. Standard mail shipping for non-refrigerated items is $8 (2–5 business days). Specialty or cold-chain medications include an added handling fee of $12 and include temperature-logged packaging. We transparently post all fees on receipts and provide an itemized estimate before initiating specialty services.

Insurance, billing, and privacy—practical guidance

We accept Medicare Part D, Medicaid where applicable, and major commercial plans (Aetna, Cigna, Premera, Regence). For electronic claims we submit real-time eligibility checks; expect a response within seconds typically, but some secondary or complex plans may take up to 48 hours. Co-pay ranges vary widely: typical generic co-pays $0–$15, brand co-pays $20–$150 depending on formulary tier and deductible status.

For patients with high out-of-pocket costs we proactively pursue manufacturer coupons, 340B pricing when applicable, and patient assistance programs. We maintain HIPAA-compliant electronic records; staff receive annual privacy training and breaches (if any) are reported within 60 days per federal requirements. We provide clear consent forms for SMS and email notifications.

Escalation, feedback, and continuous improvement

If a patient is unsatisfied, follow this escalation path: 1) speak with the pharmacist on duty; 2) if unresolved, request the Customer Service Manager via (360) 555-0130; 3) formal complaints can be emailed to [email protected] and will receive written acknowledgment within 24 hours. We log all escalations and aim to close 90% of cases within 7 business days.

For external oversight, patients may contact the Washington State Board of Pharmacy for licensure and complaint processes. We also publish quarterly performance dashboards on the website showing wait times, satisfaction scores, and corrective actions taken so patients can see measurable service improvement since 2019.

Practical checklist before you call or visit

• Have your insurance card, date of birth, and a list of current medications (including OTC/supplements) ready — this reduces intake time by an average of 7 minutes.
• If transferring a prescription, know the previous pharmacy name and phone number; transfers for non-controls take 48–72 hours, controlled substances require prescriber coordination and may take longer.
• Use the online portal for fastest refill processing (portal requests are processed within a 2-hour SLA 78% of the time) and to view copay estimates before pickup.

How much does Olympia semaglutide cost?

Semaglutide GLP-1 injections have emerged as a popular option for weight loss. If you’re in Olympia, WA, and considering Semaglutide GLP-1, it’s essential to understand the associated costs. A month’s supply can cost between $800 and $1,500, depending on dosage, frequency, pharmacy, and insurance.

How do I contact CVS pharmacy customer service?

1-800-746-7287
CVS/pharmacy Customer Services
For questions and comments including feedback about our stores, pharmacy, policies and in-store photo department, call 1-800-SHOP-CVS (1-800-746-7287) Monday – Friday 8:30 AM – 7 PM ET, Sat. & Sun. 10:00 AM – 6:30 PM ET. Closed major holidays.

What is the Olympia pharmacy recall?

Company Announcement. Olympia Pharmacy is voluntarily recalling 11 specific lots of Trimix Formulas F-9, T-105, SB-4, Sermorelin, Sincalide, Hydroxocobalamin, and NAD, compounded injectables to the consumer level. These compounded products were found to be out-of-specification.

What is the phone number for Olympia Pharmacy?

407-673-2222
To learn more about what Olympia can do for your practice, please contact us at 407-673-2222 or [email protected].

How do I get in touch with pharmacy to you?

Call Us: Call during opening hours to speak to a member of our Customer Care team. For your Pharmacy2u NHS prescriptions and Private Online Doctor, please call us on: 0113 265 0222.

Is Olympia Pharmacy legit?

As an FDA-registered 503B outsourcing facility and a 503A compounding pharmacy licensed in 48 states, Olympia specializes in compounding a plethora of medications – ranging from IV nutrition and sexual health to men’s and women’s health, weight management, longevity, and beyond – all designed to help you deliver the …