Olive & June Customer Service — Expert Operational Guide

Overview and official contact channels

Olive & June is a U.S.-based nail-care brand founded in 2013 and headquartered in Los Angeles, CA. Their primary public-facing resources are the official website (https://www.oliveandjune.com) and social channels (Instagram: @oliveandjune). Olive & June has built a direct-to-consumer model: product sales, Help Center articles, appointment booking for their salons, and customer support are consolidated through that site rather than through broad telephone-based call centers.

For customers, the predictable first step is the website Help Center and support portal. Most modern DTC brands—including Olive & June—route inquiries through a ticket system or email so they can attach order numbers, photos, and tracking information to a single case. If you need immediate visibility, their public social channels (Instagram direct message) are commonly used to flag urgent cases; follow-up is then handled in the Help Center for privacy and order verification.

What customers most frequently contact support about

The top contact reasons are: (1) damaged or leaking product on arrival, (2) missing items or partial shipments, (3) exchange/return questions for opened or defective items, and (4) appointment or salon booking changes. In quality-control cases, bottles of polish often include a batch code on the bottom—collecting that code speeds root-cause identification and can narrow defective-lot investigations to a specific manufacturing run.

Typical service-level expectations: initial acknowledgement within 24–72 hours, with full resolution timelines that vary by issue—refunds and credit-card reversals commonly show up in 5–14 business days after the merchant processes them; replacement shipments are often shipped within 3–7 business days once a claim is approved. These time frames reflect industry norms and the operational realities of returns, inspection, and warehouse processing.

Step-by-step claim process (recommended workflow)

Use this workflow to maximize speed and likelihood of a positive outcome. Begin by creating a single, concise ticket in the Help Center rather than sending multiple messages across channels. A centralized ticket keeps all correspondence and attachments in one place and prevents duplicated work by support agents.

• Find your order number (format usually #XXXXX), product SKU, and purchase date from your order confirmation email.
• Document the issue: take clear photos (label them: “box_damage_1.jpg”, “product_leak_2.jpg”) and a short video if the defect is visible only in motion.
• Attach photos and a short written summary in the Help Center ticket. Include purchase method (card type or PayPal), shipping address, and the batch code on the polish bottle if present.
• Request the specific remedy you prefer—refund, replacement, or exchange—and note any deadlines (e.g., travel plans that require expedited shipping).
• If the item arrived physically damaged, keep packaging for 7–14 days; carriers sometimes require return inspection or a salvage photo for their claims.

Refunds, replacements, return windows and costs

Olive & June’s policies are consistent with industry practices: hygiene and cosmetic products are evaluated case-by-case. Unopened products are usually eligible for return within a standard 30-day period; opened or used cosmetics may be treated differently due to safety and health rules. If you believe an item is defective, document the defect and open a ticket immediately—goods flagged within 7–14 days of delivery tend to receive quicker determinations.

Financial handling: when a refund is approved, the merchant typically issues the refund to the original payment method. The processing time depends on the payment network—credit-card refunds can take 5–14 business days to appear. If Olive & June issues a replacement, ask for a tracking number and carrier name; mapping the tracking number to estimated delivery helps you plan for returns or to refuse a damaged package at delivery if applicable.

Salon appointments and in-person service coordination

Olive & June operates brick-and-mortar salons and sometimes pop-up locations; location details and current hours are listed on their website’s “Salons” or “Book” pages. Bookings are handled online with a required deposit for some services—common cancellation policies at specialty salons require 24–48 hours’ notice to avoid forfeiting a deposit. Always check the specific salon’s page for the exact address, capacity limits, and cancellation terms before you book.

Price ranges for in-salon services vary by market and service level: expect standard manicures to be in the neighborhood of $35–$65 and gel or specialty treatments in the $45–$95 band in major U.S. cities. Gift cards and package deals are common; if you’re buying a gift card, confirm whether it is redeemable for both online product purchases and salon services.

Escalation tactics and practical tips to get faster resolution

If a standard ticket isn’t moving, escalate using a clear, data-rich approach: reply to the existing ticket (do not open a new one), restate the order number, attach any additional evidence, and request escalation to a supervisor or to the Quality Assurance team. Agents can usually escalate to a manager; being polite, concise, and fact-based will shorten the path to a decision.

• What to include in every escalation: order number, purchase date, product SKU, photos with timestamps, desired outcome (refund/replacement), and your availability for follow-up.
• Public escalation: if you’ve waited 72+ hours with no substantive reply, a short public message via Instagram tagging @oliveandjune often prompts a private follow-up; then move correspondence back to the Help Center for privacy.

How do I contact Olive and June customer service?

Contact Us

1. [email protected].
2. 1×1 Virtual Nail Appointment.

What is the cleanest nail polish?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview The “cleanest” nail polish brands prioritize formulations that minimize or eliminate potentially harmful chemicals. Water-based polishes are considered the cleanest option, being non-toxic and virtually odorless, according to some nail polish brands. Many brands also offer “10-free” or “12-free” options, which means they are formulated without 10 or 12 common toxic chemicals, according to nail polish brands.  Water-based polishes are a good option for those seeking the least toxic choice because they don’t contain the solvents found in traditional nail polish. Some popular brands in this category include Acquarella, Honeybee Gardens, Pure Anada, Sophi, and Suncoat.  “10-free” or “12-free” polishes are also a good option, as they eliminate common toxins like formaldehyde, toluene, dibutyl phthalate (DBP), formaldehyde resin, camphor, xylene, ethyl tosylamide, triphenyl phosphate (TPHP), parabens, phthalates, and acetone, according to some beauty blogs. Some brands that offer these types of formulations include Zoya, 100% Pure, Olive & June, and Ella + Mila, according to various beauty blogs.  Other factors to consider when choosing a non-toxic nail polish:

• Vegan and cruelty-free: Many brands also offer vegan and cruelty-free options, meaning they do not contain any animal-derived ingredients or test on animals. 
• Pigmentation and longevity: Some “clean” polishes may require more coats for full opacity or may not last as long as conventional polishes. 
• Availability and price: Consider the accessibility of the brand and its price point. 

Recommendation: For the safest, most eco-friendly options, consider water-based polishes like Acquarella or Honeybee Gardens. If you prefer a wider color range and are looking for a good balance of safety and performance, brands like Zoya, 100% Pure, Olive & June, and Ella + Mila offer 10-free or 12-free polishes. 

AI responses may include mistakes. Learn moreWhat is the best “least toxic” nail polish brand for new nail tech?Feb 6, 2024 — Off the top of my head, the water-based brands are: Acquarella, Honeybee Gardens, Pure Anada 🇨🇦, Sofi (from the makers o…Reddit · r/RedditLaqueristasNon-Toxic Nail Polish Reviews and Favorites! – Sarah Fama BlogFor example, per Olive & June’s website, their non-toxic nail polish is “formulated without 7 of the potentially harmful chemicals…Sarah Fama Blog(function(){
(this||self).Bqpk9e=function(f,d,n,e,k,p){var g=document.getElementById(f);if(g&&(g.offsetWidth!==0||g.offsetHeight!==0)){var l=g.querySelector(“div”),h=l.querySelector(“div”),a=0;f=Math.max(l.scrollWidth-l.offsetWidth,0);if(d>0&&(h=h.children,a=h[d].offsetLeft-h[0].offsetLeft,e)){for(var m=a=0;mShow more

Can you return Olive and June?

We have a 100% Happiness Guarantee and will help you with a return or exchange. Please reach out to us via email or social so that we can assist further! Was this review helpful? I have soft nails and never had good luck with manicures or pedicures until I started using Olive and June.

Who is the owner of Olive and June?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview The founder and CEO of Olive & June is Sarah Gibson Tuttle. She established the company in 2013 after leaving a career in finance. Olive & June is known for its nail salons and at-home nail care products. 

AI responses may include mistakes. Learn moreAbout Olive & JuneABOUT SARAH. Sarah Gibson Tuttle (aka SGT) is the Founder and CEO of Olive & June. She named the brand after her great-grandmother…Olive and JuneSGT (@gibsontuttle) • Instagram photos and videos33K followers · 334 following · 866 posts · @gibsontuttle: “Your nail fairy godmother Founder / CEO @oliveandjune : Peach French I…Instagram · gibsontuttle(function(){
(this||self).Bqpk9e=function(f,d,n,e,k,p){var g=document.getElementById(f);if(g&&(g.offsetWidth!==0||g.offsetHeight!==0)){var l=g.querySelector(“div”),h=l.querySelector(“div”),a=0;f=Math.max(l.scrollWidth-l.offsetWidth,0);if(d>0&&(h=h.children,a=h[d].offsetLeft-h[0].offsetLeft,e)){for(var m=a=0;mShow more

What is the happiness guarantee of Olive and June?

The glue system works much better. Please reach out to us at [email protected] so that we can troubleshoot further ! We have a 100% Happiness Guarantee and are happy to help with returns/exchanges within 30 days of you receiving your items. We are always eager to help hesitate to email us!

Is Olive and June really worth it?

Durability. My hands go through the wringer — cooking, cleaning, dog mom duties, and workouts — yet my manicure stayed flawless for two solid weeks. While it could’ve lasted longer, I was ready for a change by week three. Removal is where most gel disasters happen, but Olive & June’s system simplifies things.