OkCupid customer service telephone number — definitive guide

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1 OkCupid customer service telephone number — definitive guide

Short answer: there is no public telephone number

As of June 2024 OkCupid does not operate a publicly advertised, 24/7 customer service telephone line for general user support. Customer interactions are handled primarily by the OkCupid Help Center and in‑app support channels. This is consistent with most modern dating apps that prioritize digital ticketing, in‑app diagnostics, and automated moderation workflows rather than phone routing.

Why this matters: attempting to call phone numbers you find on random websites risks reaching third‑party vendors, outdated corporate switchboards, or phone‑scam operations. If someone claims to be “OkCupid support” over the phone and requests passwords, verification codes, or payments, treat it as fraudulent (see the Safety section below for concrete red flags and steps).

Official channels you should use

Use the official OkCupid Help Center at https://help.okcupid.com/ for all support needs (account access, safety reports, subscription and billing queries, and technical troubleshooting). In addition, in‑app support is the recommended path: open the OkCupid app, tap Settings → Help → Contact Us (the path can vary slightly by iOS/Android and app version but is present in versions released since 2019).

If your issue involves billing through the Apple App Store or Google Play, those platforms process the actual payment and manage refunds. For Apple use https://reportaproblem.apple.com/; for Google Play see https://support.google.com/googleplay/answer/7205930. Expect platform refund decisions to take roughly 3–10 business days to appear on your statement.

What to include when you contact OkCupid support

To get a fast, actionable response you should include precise account and device details. Support teams triage on exact identifiers and transaction evidence; every minute they don’t have that information adds delay. Prepare the items below before submitting your ticket.

Account identifier: the email address used with your OkCupid account and the exact screen name (username). Example: [email protected], username: JaneDOBoston.

Device and app metadata: device model and OS (e.g., iPhone 12, iOS 17.4 or Samsung S22, Android 13) and the OkCupid app version from Settings → About (e.g., v63.1.0).

Transaction evidence for billing disputes: merchant descriptor shown on your card or statement (e.g., OKCUPID*AUTORENEW or a Match Group descriptor), transaction date, last 4 digits of the card, and a screenshot of the statement line or the App Store/Google Play receipt email.

Clear reproduction steps and screenshots: a numbered list of exactly what you did and what failed, plus 1–3 screenshots showing the error or messages (don’t send full payment card numbers or passwords).

Billing, subscriptions and expected timelines

OkCupid sells subscription tiers (commonly marketed under A‑List or Boosts in various years). Prices fluctuate by country, promotional period, and purchase channel; in the U.S. in 2023–2024 single‑month in‑app prices typically ranged from about $10 to $30 USD per month depending on promotions and whether you bought A‑List Basic vs A‑List Premium or bundled packages. Annual or multi‑month commitments commonly reduce per‑month cost to under $10/month.

If you need a refund and you purchased through the App Store or Google Play, begin with the platform-specific refund links. If you purchased directly on okcupid.com (card checkout), attach the card statement and transaction ID to your Help Center ticket. Typical response windows: automated reply instant, human triage within 24–72 hours, and full resolution (including refunds or escalations) within 7–14 business days in most cases.

Escalation routes and legal/contact addresses

If a standard Help Center ticket does not resolve the problem, use these escalation paths: 1) follow up in the same ticket with the phrase “Escalation request” and an explicit desired outcome (refund, account reinstatement, deletion), 2) keep all transaction evidence, and 3) if you were billed in error through Apple/Google, open a platform dispute in parallel. Do not open multiple separate tickets for the same issue — that slows processing.

For corporate or press inquiries, use the channels listed on the corporate Match Group site (OkCupid is part of Match Group; the corporate web portal is https://www.matchgroup.com/). If you require formal legal notice, check the OkCupid Terms of Use and Privacy Policy pages for the designated agent and address details — these pages include the up‑to‑date legal contact and are the correct source for service of process.

Safety, fraud prevention and quick checks

Never share your OkCupid password, a one‑time authentication code, your full credit card number, or a photo of your government ID in response to an unsolicited contact. OkCupid support will never ask for your password by email or DM. If you receive a message that looks like official support but asks for secrets, report the conversation using in‑app reporting tools and then create a Help Center ticket describing the scam attempt.

Common scam patterns to watch for: phone calls or texts claiming to be “billing specialists” demanding immediate payment, alternate phone numbers listed on unofficial sites, or requests to transfer money outside of the app. If you believe you lost money to fraud, document the communication, capture screenshots, and file a dispute with your bank or payment provider immediately (banks typically list dispute windows of 60–120 days depending on card network).