OG&E Customer Service Phone Number — Complete, Practical Guide

Primary Contact Numbers and Where to Call

If you need to speak to Oklahoma Gas & Electric (OG&E) about service, billing, outages or new connections, the primary customer service line to call is 1-800-272-9741 (toll-free). For callers inside the Oklahoma City local calling area you can also dial 405-272-9741. These lines are OG&E’s central routing points and will place you into the appropriate queue (billing, outages, new service, commercial accounts).

OG&E publishes its customer service numbers on its official site (https://www.oge.com). For time‑sensitive conditions—safety hazards, downed lines or major outages—the company maintains 24/7 outage reporting through the same telephone number and its online outage center; you should always treat a downed wire as an emergency and call immediately.

Typical Hours, Response Times and What to Expect When You Call

OG&E’s general customer‑facing call center operates primarily during standard business hours for account management tasks (weekdays). Outage reporting and emergency dispatch are staffed around the clock, 365 days per year. When you call for a billing or account inquiry you’ll usually encounter automated options that route you based on your account number or the nature of the call—have your 11‑to‑12 digit OG&E account number ready to speed authentication.

Typical hold times vary by event: under normal conditions, wait times average under 10 minutes; during severe weather or mass outages, waits commonly extend to 30–60 minutes while calls are triaged. If you are reporting an outage, OG&E will often provide estimated restoration windows and may send text or email updates if you are enrolled in outbound notifications.

Specialized Numbers and When to Use Them

Beyond the main customer service line, OG&E routes certain issues to specialized groups—commercial accounts, third‑party aggregators, and critical infrastructure customers (hospitals, municipal facilities). When contacting OG&E for a commercial service issue, ask the agent to transfer you to the commercial account team; for construction or new service connections you’ll often be given a project coordinator and a reference number to track permits and inspections.

If you are a low‑income customer seeking bill assistance programs (LIHEAP referrals, payment plans, or budget billing), mention this immediately so the agent can transfer you to the Customer Assistance team. Enrollment and eligibility inquiries typically require proof of income, household size and a current account balance—have the last two months’ paystubs or award letters ready.

Outage Reporting, Safety and Restoration Process

To report outages call 1-800-272-9741 or use OG&E’s online Outage Center at https://www.oge.com/outagecenter. OG&E uses automated outage detection systems that can identify many interruptions before a customer calls; however, the fastest actionable information is still obtained by calling or reporting online because agents can add local situational details (downed poles, sparks, flooding).

Restoration follows an industry standard prioritization: (1) public safety hazards and critical facilities (hospitals, fire stations), (2) transmission and substation equipment, (3) distribution feeders that restore the largest number of customers, and (4) individual service drops. During large storms OG&E typically publishes restoration estimates and updates in increments (initial estimate, progress updates and final restoration time) and will track performance against internal targets for restoration speed and safety compliance.

Digital Alternatives: SmartHub, Online Accounts and Text Alerts

OG&E supports online account management through oge.com and the SmartHub app (search “OGE SmartHub” on Apple App Store or Google Play). SmartHub allows you to: view and pay bills, enroll in paperless billing, schedule payments, report outages, and subscribe to SMS/email outage notifications. For most routine tasks the app reduces hold times and gives immediate confirmation numbers for actions like move‑in/move‑out requests.

If you prefer text alerts, enroll in outage and billing texts from your online profile. Typical messages include outage confirmation, estimated restoration time, and work completion notices. For payments, OG&E accepts credit/debit and e‑check online; many customers use AutoPay or budget billing to smooth seasonal swings—enrolling in AutoPay typically requires setting up a bank or card authorization and can take one billing cycle to reflect.

Quick Reference — High‑Value Contact Points

• Main customer service (accounts, billing, new service, outage reporting): 1-800-272-9741 or local 405-272-9741
• Website (account management, outage center, service applications): https://www.oge.com
• Corporate address (headquarters): 321 N. Harvey Ave., Oklahoma City, OK 73102 — use website/contact page for specific mailing addresses for payments or correspondences
• Outage reporting: phone 24/7 and online outage center; enroll in SMS/email notifications via SmartHub or oge.com

Practical Tips Before You Call

• Have your OG&E account number (on the top of your bill), service address and a contact phone number ready; this cuts verification time by 50–70% on average.
• For moving service, call at least 5–7 business days before your requested start date; same‑day moves are often possible but depend on meter access and local crew capacity.
• If the issue is safety‑related (sparks, smell of gas near electrical equipment, or downed lines), call immediately and avoid the area—tell the agent about hazards so OG&E can dispatch emergency crews and coordinate with local first responders.