ODP (Office Depot/ODP Corporation) Customer Service Phone Number — Complete Professional Guide

Primary customer service phone number and scope

The primary United States customer service phone number used by Office Depot and ODP Corporation (commonly referenced as ODP) is 1-800-GO-DEPOT, numerically 1-800-463-3768. This single toll-free line is the fastest single point of contact for order questions, returns, product availability, billing discrepancies, and technical support for major Office Depot product lines (office supplies, technology, print and copy services, and business solutions).

Telephone support via 1-800-463-3768 typically handles both online and in-store purchase issues: order status, tracking, refunds, account and password assistance, warranty start/transfer questions, and routing to local store teams when an in-person resolution is required. For complex business accounts (ODP Business Solutions), the same number will either route you to a specialized business representative or provide a direct callback option when account verification is required.

How to prepare for the call and what to expect

Before calling the ODP customer service number, gather the specific items that reduce resolution time: the 8–12 digit order confirmation number or in-store receipt number, the email attached to the account, last four digits of the payment card used, SKU or UPC of the item (found on your order confirmation), serial number if it’s a tech product, and photos of damage when reporting returns. If dealing with a business account, have your ODP account number and the company tax ID (EIN) available. Having these ready typically reduces call handling time by 40–60% compared with callers who must search for order information while on hold.

Common operational details to expect during the call: the agent will verify identity, pull up the order or account, and provide a case or reference number for the interaction — write this down immediately. Average hold times vary by season: normal months typically see 5–15 minutes; high-volume periods (back-to-school, Black Friday, late-November to December) can push hold times to 20–45 minutes. Agents frequently offer callbacks; request a scheduled callback to avoid long holds during peak times.

Alternative contact channels and direct links

ODP maintains several non-telephone channels that can be faster for specific issues and reduce friction when calling the main number is not convenient. Use the Office Depot website for order status and self-service returns, and use the store locator to find local store telephone numbers for in-person pickup or returns. The corporate/Investor Relations pages cite corporate governance and media contacts if your matter is escalation to the executive or PR level.

• Main consumer phone (US): 1-800-GO-DEPOT (1-800-463-3768) — general orders, returns, account help.
• Online order and returns: Start at https://www.officedepot.com and click “Order Status & Returns” (self-service portal often resolves refunds and label generation without a call).
• Store-specific phones: Use the Store Locator at https://www.officedepot.com/storelocator to get the direct phone number and hours for any retail location (store phone is the fastest route for in-store pickup or immediate product availability verification).
• Corporate & investor contacts: Visit https://www.odpcorp.com for corporate headquarters information, investor relations filings, press releases, and executive contact pathways (useful for escalations or B2B contract questions).

Escalation paths, documentation, and consumer protections

If the initial customer service contact does not resolve the issue, request an escalation to a supervisor and insist on a written case number and expected response time (agents should provide a 24–72 hour resolution window for investigatory issues). Document the agent’s name, the time and date of the call, the case/reference number, and any promised actions. If the issue involves warranty repair or a replacement product, ask for the RMA (return merchandise authorization) number and the physical return address (ODP uses different return addresses depending on product category; the self-service portal or an agent will provide the correct address).

For serious unresolved disputes, escalate using the following sequence: supervisor on the phone → written follow-up to the customer service email or through the website case system → corporate escalation via odpcorp.com contacts (media or investor relations for public exposure) → external remedies such as filing with the Better Business Bureau (BBB) or submitting a complaint to the state Attorney General or the Federal Trade Commission (FTC). Keep chronological records (emails, call notes, photos) — documented evidence increases the odds of a favorable and timely resolution.

Practical tips to reduce time and get faster results

Use the online self-service tools whenever possible: order tracking, returns label printing, and live web chat (available on officedepot.com) typically resolve simple order and refund issues within a few minutes. When you must call, ask for a scheduled callback during known lower-volume hours (weekday early morning 8:00–10:00 a.m. local time or weekday late evening after 8:00 p.m. tend to have lower hold times). If you represent a business account, request escalation to a dedicated business account manager — these contacts can authorize refunds or expedited replacements more quickly than general agents.

Finally, if you need precise, up-to-date phone numbers for a local store, a specialized B2B sales rep, or the corporate office, rely on the official websites (https://www.officedepot.com and https://www.odpcorp.com) to avoid outdated numbers. Always confirm the phone number shown on the website at the time you call — businesses periodically change routing and specialty support lines to optimize service.

How do I contact Office Depot customer service?

CONTACT US & FAQS
To place an order by phone, please call 1-800-GO-DEPOT (1-800-463-3768), 8am – 10:30pm ET.

What does ODP stand for in retail?

Office Depot, an office-supply retail chain.

Is ODP owned by Office Depot?

The ODP Corporation is an American office supply retailer headquartered in Boca Raton, Florida. The company operates 922 retail stores in the United States under the Office Depot and OfficeMax brands, as well as e-commerce sites and a business-to-business sales organization.

Is ODP a free service?

Opting in to ODP is free, but you may incur fees if your account is overdrawn.

How do I contact ODP?

We’ve been doing this for more than 30 years, and we’re committed to helping you take care of business. For account questions or order assistance, please contact our Business Solutions Division toll free at 888-263-3423 or by emailing [email protected].

How much is ODP pay?

What are Top 10 Highest Paying Cities for Odp Jobs

City	Annual Salary	Weekly Pay
Berkeley, CA	$128,598	$2,473
Sitka, AK	$126,522	$2,433
Mountain View, CA	$123,834	$2,381
San Francisco, CA	$123,739	$2,379