ODP customer service number — definitive guide for callers

Contents

1 ODP customer service number — definitive guide for callers

Quick answer: the main ODP/Office Depot customer service line

The primary United States customer-service telephone for ODP (the parent company of Office Depot and OfficeMax) is 1-800-GO-DEPOT, numerically 1-800-463-3768. This is the number you should call for order status, returns, technical support for products sold by Office Depot, and general retail account questions.

If you require corporate or investor relations telephone contact rather than retail support, the corporate switchboard for ODP Corporation (ticker: ODP) is (561) 438-1000. For most consumer and small-business issues, start with 1-800-463-3768 and request transfer to the appropriate specialist or escalation team if needed.

Who ODP is and when to call this number

ODP Corporation is the retail parent of Office Depot and OfficeMax; the company was founded in 1986 and operates both in-store and online channels under those brands. Call 1-800-463-3768 when your inquiry relates to purchases made at officedepot.com, in-store purchases at Office Depot/OfficeMax locations, delivery/tracking for orders, copying/print service questions, or warranty inquiries for products sold through ODP channels.

Use the main customer-service line rather than corporate numbers for transactional issues such as refunds, order changes, or technical troubleshooting. Corporate and investor lines exist for legal notices, press inquiries, and shareholder services; retail customer service handles day-to-day account resolution and logistics.

Before you call: exact data to have ready

Having specific, verifiable information on hand shortens call time and increases the chance of a first-call resolution. Prepare the items listed below before dialing the customer-service number.

Order number(s): typical format found on order emails (e.g., OD-123456789). If you bought in-store, have the receipt number and date of purchase.

Account or email associated with the purchase: the email address used to place the order or your Office Depot account ID.

Last 4 digits of the payment card used and the billing ZIP code (agents often ask for these to verify identity — do not provide full card numbers).

Product SKU or model number and serial number if the call is about a warranty or technical issue (serials usually on the product label or packing slip).

Date and time of store visit or delivery attempt, plus photos of damage or packaging when relevant; photos can be uploaded via the website chat or emailed to the support form.

If you are calling about a print/copy job, have the job ID (e.g., PRINT-00012345), file type (PDF/TIFF), paper specifications (size, GSM), and pick-up location/store number to avoid back-and-forth.

What the customer-service line can and cannot handle

Typical issues resolved over 1-800-463-3768 include: order tracking and delivery changes, initiation of returns and refunds for online purchases, basic product troubleshooting, appointment scheduling for in-store services (e.g., print/tech help), and billing inquiries. When refunds are approved, expect a reversal to the original payment method; refunds to credit cards generally post within 3–5 business days depending on the bank, while store credit can be issued immediately as a digital gift card code.

Limitations: complex warranty repairs for third-party manufacturers may require direct contact with the manufacturer; for these, the agent will provide the manufacturer’s contact or RMA process. Legal disputes, formal complaints requiring escalation beyond customer care, and investor relations are routed to corporate teams and will not always be resolved on the retail support line.

Alternative contact routes and digital support

If phone hold times are long or you prefer text-based support, use the official websites and digital channels. Primary portals: https://www.officedepot.com/help and https://www.odp.com/contact-us (both pages contain live chat options, email/contact forms, and store-locator tools). The Office Depot mobile app (iOS and Android) also provides order tracking, chat, and digital receipts tied to your account.

Social support channels include Twitter/X at @OfficeDepot and Facebook at facebook.com/officedepot; these channels are suitable for short inquiries and status checks but avoid posting private information publicly. For returns and print workflows, uploading images or order confirmations through the website’s secured forms speeds verification and reduces the need for mailed documentation.

Escalation, corporate contact, and sample call scripts

To escalate an unresolved issue, first ask the customer-care agent for a supervisor name and reference number. If further escalation is required, send a concise written escalation to ODP’s corporate mailing address: ODP Corporation, 6600 North Military Trail, Boca Raton, FL 33496 — include order numbers, dates, the names of agents you spoke with, and copies of receipts. The corporate switchboard (561) 438-1000 can direct you to investor relations or legal departments if your matter is non-transactional.

Sample call opening: “Hello, my name is [Full Name], order number OD-123456789 placed on 2025-08-01. I’m calling about a missing item—the tracking shows delivered but I don’t have it. My billing ZIP is 33496 and the last four digits of the card used are 1234. Can you please confirm delivery details and initiate a trace or replacement?” Using this structure (ID, order, date, verification) gets agents to the right diagnostics more quickly.

Is ODP a free service?

Opting in to ODP is free, but you may incur fees if your account is overdrawn.

How much does ODP at Walmart pay?

The estimated total pay range for a ODP at Walmart is $37K–$50K per year, which includes base salary and additional pay. The average ODP base salary at Walmart is $43K per year. The average additional pay is $0 per year, which could include cash bonus, stock, commission, profit sharing or tips. How do we calculate pay?

How do I contact ODP?

We’ve been doing this for more than 30 years, and we’re committed to helping you take care of business. For account questions or order assistance, please contact our Business Solutions Division toll free at 888-263-3423 or by emailing [email protected].

Is Office Depot the same as ODP Business Solutions?

ODP Business Solutions is Office Depot’s Business division, and functions as an online platform for office supplies procurement. Businesses in our buying program purchase items from a broad range of categories covering their unique needs and save an average of 20% annually on supplies.

Is ODP the same as Office Depot?

Office Depot, Inc.
(NASDAQ:ODP) is a leading provider of business services and supplies, products and technology solutions through its fully integrated omni-channel platform of approximately 1,400 stores, online presence, and dedicated sales professionals and technicians to small, medium and enterprise businesses.