Nursa customer service number — an expert, practical guide

Where to find the official Nursa customer service number

The single most reliable place to find Nursa’s current customer service number is Nursa’s official website. Visit https://www.nursa.com and look for links labeled “Help,” “Support,” or “Contact Us.” Those pages typically display the phone number(s), in-app support link, and a support email. If you use the Nursa mobile app, there is often an embedded “Contact Support” or “Help” button that connects you directly to live chat or provides the latest phone number tied to your account region.

Avoid searching for contact information on third‑party directories or social media posts that do not reference Nursa’s verified domain. Scammers sometimes post fake support numbers. Verify the domain (nursa.com) and, where possible, confirm any phone number shown in the app or on the company’s verified LinkedIn or official press releases.

When to call versus using chat or email

Use the phone for time‑sensitive or safety‑critical matters: immediate payroll failures, credentialing or licensing holds that block shifts, on‑shift safety incidents, or urgent account lockouts. For most operational questions (shift details, application steps, credential upload problems), in‑app chat or the Help Center is faster and leaves a clear ticket trail.

Typical response expectations to plan around: phone and in‑app chat are intended for immediate to near‑immediate responses (minutes to an hour during business hours), while email or Help Center requests commonly aim for a 24–48 hour turnaround. Billing, refunds, and complex compliance issues may take 3–14 business days to resolve depending on documentation required.

What to have ready before you call

• Account and identity: your Nursa username or email, the last four digits of the phone number on file, and your facility or clinician ID (if assigned).
• Shift and transaction specifics: assignment/shift ID, date/time of the shift, invoice number or payment transaction ID, and the name of the facility or clinician involved.
• Credentialing and licensing details: license number, state (e.g., RN license WA #123456), expiration date, and any uploaded document filenames and timestamps.
• Payment details: pay card or bank last four digits (do not provide full account numbers on initial calls), date of expected payment, and screenshots of bank deposits or account statements showing discrepancies.

Having these items immediately available shortens hold times and helps the agent pull the correct records. If you are on shift and calling about a safety or on‑site issue, open the shift record in the app so you can read the assignment ID aloud.

Escalation path and how to track progress

• First line: log the issue using the in‑app Help or by calling the published support number. Request and record the support ticket/case number and agent name.
• Second line: if unresolved in the first contact, ask to escalate to a supervisor or the account team. For facility customers, dedicated account managers are typically available and can be reached via the account manager’s direct line or email—ask the support agent to route the case to them.
• Formal dispute and regulatory steps: for unresolved payroll, tax, or contract disputes, request a written case summary and timeline; if needed, you can file a complaint with state labor authorities or your licensing board. Keep all timestamps and copies of communications—these are required for many formal dispute processes that have 30–60 day windows.

Always confirm expected response windows when you escalate (for example, “supervisor will respond within 48 hours”) and set a calendar reminder to follow up if the deadline passes. A documented timeline reduces time lost repeating facts to multiple agents.

Call and email scripts that work

Use a brief opening that includes the ticketable facts and the action you need. Example: “Hi, my name is Jane Doe, account email [email protected]. I worked shift ID 987654 on 08/21/2025 at Westside Rehab. My pay for that shift did not post; transaction ID 20250821‑4321. I need payroll to investigate and either reissue payment or explain the discrepancy.”

Close each contact with: “Can you confirm your name, the case number, and the expected response time? If I do not hear back by [date/time], please escalate to a supervisor.” This formats the interaction for accountability and makes follow up straightforward.

Security, privacy, and what Nursa support will ask

Support will verify your identity before discussing account details. Expect to confirm information such as your account email, recent activity (e.g., last shift date), and non‑sensitive payment identifiers (last four digits). Never provide full passwords or full social security numbers over an unsolicited call. If a caller requests sensitive information that seems unnecessary, hang up and use the in‑app contact method tied to your account.

Document every support exchange—time, agent name, and case number. If you receive links or requests to upload documents, ensure the URL is under nursa.com (or an explicitly authorized partner domain) and that the site is HTTPS secured before submitting scans of licenses or W‑9s.

Billing, refunds, and common resolution timelines

For billing errors, have invoices and bank statements ready. Common outcomes and timelines: simple billing corrections or overpayment refunds are often processed within 3–10 business days; payroll reissues for missed payments can take 1–5 business days once the root cause is verified; complex contractual disputes or tax corrections may take 2–8 weeks if external vendors (banks, payroll processors) are involved.

If you are a facility disputing a charge, request a written billing reconciliation. If you are a clinician disputing missing pay, ask support to provide an exact timeline for reissue and the method (ACH, pay card reload, or check). Preserve all communication in case you need to escalate externally.

Additional resources

Primary resource: Nursa’s official Help Center on their website—use the site header links for “Support” or “Contact.” If your organization has a dedicated account representative, that person’s direct contact info should be listed on your account dashboard or welcome email.

When in doubt about a number you find online, confirm it against the number shown in the Nursa app and on the company’s verified LinkedIn or press pages. This reduces the risk of calling fraudulent numbers and ensures you reach legitimate support quickly.

Is Nursa a good company?

Nursa is a reputable platform that effectively addresses the nursing shortage by connecting clinicians with flexible, well-compensated per diem jobs.

Does Nursa pay for housing?

While it is important to bear in mind that housing stipends and packages vary depending on the way the packages are adjusted, these are some average housing stipends in cities with some of the highest allotted amounts: Los Angeles, CA – $2,977. San Francisco, CA – $2,843.

How long does it take for Nursa to pay?

payments for your completed shifts. Nursa schedules direct deposit payments twice a week. Those payments take two days to arrive in your bank account. For more details about the pay schedule, go here.

What is the call out policy for Nursa?

Late Call Outs: Call out of one shift less than 24 hours before start time within a 30-day period without penalty. Your second call out will result in a 14-day account freeze. Deactivation: Five late call outs within a 60-day period will lead to account deactivation.

Do Nursa take out taxes?

Independent contractors don’t have this income tax withheld from their paychecks, so they must pay the entire portion of the income tax owed. Income tax rates will vary based on where you live and work. Not all states have income taxes.

Does NurseDash pay daily?

If you are interested in picking up part-time, flexible CNA shifts, apply today to get started, or download the NurseDash app for iOS or Android. CNA BENEFITS: Daily Pay Available.