NTTA Customer Service Number & Hours — Complete, Practical Guide

Primary customer service contacts and typical hours

For North Texas Tollway Authority (NTTA) account and TollTag support, the official starting point is the NTTA website: https://www.ntta.org. As of June 2024, NTTA publishes a central customer phone line and specialized lines for business and enforcement questions; the most commonly used customer contact is the TollTag/Account line. When you call, expect an automated menu with options for balance inquiries, billing disputes, transponder replacement, and payments.

Typical live-agent hours for account support are weekday-focused; historically NTTA provides live phone support Monday–Friday in core business hours, with extended automated services on weekends and evenings. A practical expectation is live-agent availability roughly between 8:00 a.m. and 6:00 p.m. Central Time Monday–Friday, and limited or no live coverage on major holidays. Always confirm current hours at NTTA.org/contact before making time-sensitive calls.

Quick-access contacts (start here)

• Official website: https://www.ntta.org — primary source for current phone numbers, outage notices, and fee schedules.
• Customer service phone (TollTag & account inquiries): see NTTA.org/contact for the number published for your region; use that published number rather than third-party listings to avoid outdated info.
• Mailing address for billing correspondence: check your statement or NTTA.org; most customer payments are processed online or via the portal rather than by mail to ensure immediate posting.

In-person centers, addresses, and when to visit

NTTA operates customer service centers and retail partners where you can buy or replace TollTags, resolve complex billing issues, and submit documentation (registration, plate changes). The organization’s headquarters is located in the Dallas–Fort Worth region; common administrative addresses and center locations are listed and updated on NTTA.org. If you need a printed receipt or to handle identity-verified transactions (e.g., adding a commercial vehicle to an account), an in-person visit ensures a paper trail and immediate resolution.

Before visiting, verify an individual center’s exact hours—many centers follow weekday schedules (for example, 8:00 a.m.–5:00 p.m. CT) and may have reduced or no weekend hours. Bring vehicle registration, photo ID, and any account numbers or notice numbers shown on your bill if you expect to dispute a charge or perform identity-verified changes. Centers can often process transponder exchanges on the spot, reducing replacement shipping delays.

Phone-tree navigation, how to reach a live agent, and what to expect

NTTA’s automated phone system typically routes callers through numeric menu prompts. To save time, have the following ready: full account number or license plate, the date and location of the toll transaction if disputed, and a credit/debit card number if you intend to make a payment. For billing disputes, note the violation or invoice number and gather supporting documents such as toll receipts or photographic evidence.

If your call goes to voicemail or long wait times are reported, use these efficient strategies: 1) use the online account portal or mobile app for quick balance checks and payments; 2) request a callback via the automated system (if offered); 3) call early in the morning on weekdays or late afternoon to avoid peak-volume windows (lunchtime and immediately after business hours are often busiest). When you reach a live agent, ask for a reference or case number for any follow-up and request expected resolution timelines (e.g., 7–10 business days for dispute investigations).

Step-by-step to reach live support

• Have account/license plate details at hand, dial the NTTA customer number listed on NTTA.org, and select “billing/dispute” or “TollTag support.”
• Choose the option for a live agent or “representative” when prompted; if you don’t see it, enter “0” or say “operator” — menu logic varies by release.
• If wait times are long, use the portal to submit a secure message and request a callback; always record the case/reference ID provided by any agent.

Billing, fees, payments, and transponder replacements

NTTA offers multiple payment channels: online account portal, phone payments, automatic replenishment for TollTag accounts, and in-person payments at service centers. Pay-by-mail invoices and violation notices will include an invoice number, due date, and accepted payment methods. Be aware that processing windows apply—online and phone payments typically post immediately, while mailed payments can take several business days.

Transponder replacement fees and deposit policies can change; common practice is that new TollTags or express transponders involve a one-time fee and an optional refundable deposit for fleets or commercial programs. If a transponder is lost or damaged, notify customer service immediately to suppress unauthorized charges and order a replacement. Keep a record of replacement order numbers and check the account 24–48 hours after replacement for correct billing.

Best practices, escalation, and documentation

Document every interaction: date/time called, name of customer-service rep, reference numbers, and promised resolution timelines. For billing disputes, submit supporting documentation via the secure portal; allow 7–14 business days for investigation. If a dispute is unresolved, escalate by requesting supervisory review and referencing your case number. NTTA also publishes formal appeal processes for citations or violations on its website.

For organizations and fleets, NTTA offers business services and separate account management lines—ask for a business-services representative to establish electronic invoicing (EFT), consolidated billing, or API integrations. Regular reconciliation of TollTag activity helps prevent surprise balances—download monthly CSV reports from the account portal and reconcile against your internal vehicle logs or fuel cards.

Are TxTag and NTTA the same?

No, the NTTA tag (aka TollTag) and TxTag are not the same. However, both of them are valid across Texas toll facilities, are interoperable and charge the same toll rates. Use Texas Toll Calculator to calculate tolls for your trip across Texas with NTTA Tag or TollTag.

How can I check if I owe tolls in Texas?

To check if you owe a toll in Texas, visit the website of the authority whose toll you have missed. In their pay missed toll page, there is an option to look for the due tolls using license plate number. You can visit the tolling agencies below: North Texas Tollway Authority (NTTA) or TollTag.

How do I contact NTTA tollway customer service?

Or please call our Customer Service Center at 972-818-NTTA (6882) or 817-731-NTTA (6882). Please have your TollTag account number, or license plate number or TollTag “DNT or DFW” number ready.

How to get out of a toll bill in Texas?

For tolls to be waived, one of the following must be demonstrated:

1. The vehicle was sold or transferred to another party before the referenced travel.
2. The vehicle/license plates were reported stolen before the referenced travel.
3. The vehicle was leased or rented before the referenced travel.

Who oversees NTTA?

NTTA, comprised of four member counties – Collin, Dallas, Denton and Tarrant – is governed by a nine-member Board of Directors. Each of the four NTTA member counties appoints two members. The Governor of Texas appoints one member from a county adjacent to NTTA’s four-county service area.

How do I access my NTTA account?

If you are trying to access your NTTA account, please visit www.ntta.org . This site is optimized for Chrome, Safari, Firefox and Internet Explorer (v. 10 and above).