NAV customer service phone number — complete, practical guide

Quick summary and official sources

As of 2024 the single canonical source for all NAV contact information is NAV’s official website: https://www.nav.no. NAV (Arbeids- og velferdsetaten) publishes phone numbers, opening hours and local office addresses on the pages under /kontakt. For most personal benefit and case-related enquiries the main contact point listed by NAV is the customer service centre; callers from Norway typically dial 55 55 33 33 and international callers use +47 55 55 33 33. Always confirm numbers on nav.no before calling, because regional offices and specialist lines change periodically.

This guide explains which number to call for which issue, what to prepare before you call, typical hours and costs, digital alternatives that speed resolution, and how to escalate or complain if you are not satisfied. The aim is to make your call efficient and to reduce repeat contacts by 30–50% through good preparation and knowing the correct line to use.

Which NAV phone number to use (practical mapping)

NAV separates services between general citizen enquiries, employer services, pensions, and specialist support (disability, rehabilitation, international cases). Using the correct line markedly reduces transfer time and average handling time.

• General enquiries / benefits / sickness absence / unemployment: 55 55 33 33 (or +47 55 55 33 33 from abroad). This is NAV’s primary customer service centre for personal cases.
• Employer services (A-melding, refunds, employer contributions): check nav.no/arbeidsgivere for the most current employer helpline; many employer processes are handled through separate queues and online forms — calling the general number will reroute you to the employer line if needed.
• Pensions and pension payment enquiries: use the pension pages on nav.no or call the main centre and request the pensions queue; specialised numbers for pensions may be listed per region on nav.no.
• International matters (EU coordination, EØS, bilateral treaties): request the international desk when calling 55 55 33 33; cases often require documents from foreign authorities and can take 4–12 weeks to resolve.

Opening hours, costs and expected wait times

Standard phone opening hours historically have been Monday–Friday, approximately 08:00–15:30 CET (Norwegian business hours). NAV also publishes seasonal or service-specific hours (for example extended days during tax season or limited hours on public holidays). Check nav.no/kontakt for the exact hours on the day you plan to call.

Call costs: in Norway calls to NAV are charged as ordinary landline or mobile calls by your carrier. There is no premium-rate surcharge from NAV itself. If you dial from abroad use +47 and check with your operator for international calling rates. Many callers avoid higher costs by using Ditt NAV (secure messages) or the NAV chat function where available.

Wait times vary by period. Outside peak filing and benefit-change periods average wait can be under 10 minutes; during major events (e.g., mass layoffs, benefit rule changes) waits can exceed 30 minutes and callbacks may be offered. If you have long waits, request a call-back number and estimated position in queue.

What to have ready before you call

Preparation reduces time on the phone and the number of transfers. Have these items at hand when you call: national identity number (personnummer / fødselsnummer), case number (if you received one), payment dates, bank account details (IBAN if international), copies of supporting documents (employment contract, sick note, termination letter, medical certificates), and any correspondence from NAV with reference numbers.

• Essential identifiers: fødselsnummer (11 digits) or D-number, and the 6–8 digit journal/reference number from NAV letters.
• Documentation checklist: medical certificates (legeerklæring), wage statements (lønnslipp), bank statements for last 3 months, termination letter for unemployment claims, and any foreign documents translated to English or Norwegian if the case is international.

Digital alternatives and faster channels

NAV has steadily moved many transactions online. Ditt NAV (the secure user portal) handles applications, uploads of attachments, status checks and secure messaging. For most routine queries — payment dates, status of application, and document uploads — Ditt NAV reduces resolution time compared with calling and is available 24/7 at https://www.nav.no/dittnav.

NAV also offers an online chat for selected topics and a comprehensive FAQ section. Employers can use the dedicated employer pages for forms such as A07 (refusjon ved sykdom) and electronic reporting — these often provide exact processing times (e.g., employer refund claims processed within 8–12 weeks depending on documentation completeness).

Accessibility, language support and complaints

NAV provides language support in Norwegian and English by default and can arrange interpreters for many other languages when needed; request interpretation at the start of the call and NAV will note it on your case. NAV also offers services for people with hearing impairments — including textphone services (TTY) and video relay for sign language. Exact accessibility options and numbers are listed on nav.no/tilrettelegging.

If you are unhappy with the service, escalate using the internal complaint route: ask the advisor for the case handler’s name and case number, request a managerial review, and if unresolved submit a written complaint via Ditt NAV. For formal appeals against decisions, use the appeal form within the decision letter timelines (typically 6 weeks to lodge an appeal). Further escalation routes include the Norwegian Labor and Welfare Appeals Board (NAV Klageinstans) with procedures and deadlines stated on nav.no.

Addresses and head office contact (for postal correspondence)

Primary postal address for official correspondence and appeals is frequently given as: NAV, Postboks 5, St. Olavs plass, 0130 Oslo. Always include your fødselsnummer and case number on written correspondence. For in-person visits, find your local NAV office address and opening hours at nav.no/nb/Person/kontakt-oss/ (the local office network was reorganised in 2019–2022 and addresses may have changed).

Summary: verify telephone numbers and hours at https://www.nav.no before calling; use +47 55 55 33 33 for general service, prepare ID and documents, prefer Ditt NAV for uploads and status checks, and escalate via the complaint procedures when necessary. Proper preparation reduces processing time and improves the chance your issue is resolved on the first contact.

How much does NAV cost?

Microsoft Dynamics NAV Cloud
Microsoft Dynamics NAV cost per use for the cloud version varies depending on your options. Organizations typically pay anywhere from $185 to $400 per user per month.

How much does Nav Prime cost per month?

$49.99 per month
Nav Prime membership also gives you access to two tradelines and detailed credit reports for both business and personal accounts. This not only helps you build credit more effectively but also allows you to closely monitor your progress. That said, Nav Prime membership costs $49.99 per month.

How to pay off a NAV prime card?

Payments are automatically withdrawn from your linked bank account at the end of each day. It can take 3–5 days to settle payments and reset your limit if you use a non-Nav bank account.

Does NAV have a customer service number?

For general questions, start with our in-app chat or browse the Help Center FAQs. You can also reach us by email using this form or call us at 888-215-8584. For Nav Business Checking questions, email us at [email protected], and we’ll get back to you as soon as possible.

Is NAV legit for business credit?

Nav is a legitimate online resource for small business finances. The company showcases a variety of financial services to ensure healthy business finances. While Nav’s site does offer a handful of services and tools, these services are carried out by different partner companies.

Is there a phone number for Cash App customer service?

Call us at 1-800-969-1940. Please note (1) this is the only phone number customers can call for Cash App support, and (2) a Cash App representative will never ask you for your password, PIN, social security number or full debit card number.