National Tire & Battery (NTB) — Expert Guide to Customer Service

Overview and what customer service covers

National Tire & Battery (NTB) operates a nationwide network of full-service auto centers that sell tires, batteries, brakes, alignments and routine maintenance. Customer service for these locations covers three primary domains: point-of-sale issues (billing, returns, refunds), product/warranty claims (tire defects, battery failure, manufacturer warranty), and service quality or safety escalations (improper installation, vibration after service, alignment problems). For most customers the first line of resolution is the specific NTB location that performed the work; corporate resources are used when store-level resolution is incomplete.

NTB publishes store information and corporate contact pages at https://www.ntb.com. Use the store locator (https://www.ntb.com/locations) to find the exact store address, hours and phone number; every store page contains a local phone number, usually a 10-digit U.S. number, and the store address needed for warranty documentation or returns.

Contact methods and preparation — what to have on hand

Before calling or visiting, assemble documentation to speed resolution: the original invoice/receipt, date and time of service, vehicle VIN, tire DOT codes (stamped on sidewall), battery group size and part number, and any photos of the issue (tire puncture, battery corrosion, service bay tags). Typical service invoices include a ticket number and the technician’s initials—note these, they are used to track the repair order. If you paid by card, bring or reference the last four digits of the payment card used; this helps reconcile refunds or adjustments.

When you contact customer service, expect to provide a concise problem summary, the store name and address, and the invoice number. Prompt first-response times vary, but many NTB stores will answer a phone call immediately during business hours; corporate customer care teams typically respond to email or web-submitted complaints within 48–72 hours. If you need a quicker resolution for safety-related issues (e.g., tire separation, steering pull, battery failure while stranded), request an immediate escalation to a manager and consider towing the vehicle to the nearest NTB if the store recommends it.

Checklist before contacting customer service

• Invoice/ticket number, date/time of service, store name and address (from the store locator).
• Vehicle VIN, tire DOT codes (sidewall), battery part/group number and install date.
• Photos or short video showing the problem; odometer reading at time of service.
• Payment method details (last 4 card digits) and warranty paperwork or extended service contract.

Warranties, pricing, and typical timeframes

Tire and battery warranties follow two overlapping layers: manufacturer warranty (rubber or cell defects) and NTB/store labor warranty. Typical battery warranties run 12 to 36 months: for example, many lead-acid group-size batteries have a free replacement window of 12–24 months and a prorated period thereafter; prorated chargebacks are calculated based on months of service used versus warranty length. Tires commonly carry manufacturer mileage warranties (e.g., 30,000–65,000 miles) plus roadside assistance or free/reduced replacement for defects within the specified months/mileage.

Service pricing ranges that customers should expect: a mid-range all-season tire often costs $80–$160 per tire installed; premium performance tires commonly run $180–$350 per tire. Typical installation fees are $15–$40 per tire for mounting and balancing; wheel alignment prices are frequently $79–$149 depending on vehicle type. Battery replacements at retail centers usually range from $110–$250 installed, including core exchange and labor. Always request a written warranty summary at purchase noting prorated terms, labor allowances and the utility of roadside assistance if included.

Common problems, troubleshooting and immediate fixes

Frequently reported issues include rapid battery failure (often caused by parasitic draws or alternator faults), tire punctures near the sidewall (non-repairable) and wheel vibration after mounting (improper balancing or bent wheel). Troubleshoot sequentially: for a battery suspected to be dead, check battery voltage (12.6V at rest is a healthy full charge; <12.2V is low), look for corrosion at terminals and test alternator charging voltage (13.5–14.8V when engine running). For tire vibration, confirm if vibration appears only at specific speeds—this points to balance or wheel runout and can often be resolved with rebalancing within the store warranty period.

For punctures located in the central tread area, many shops will perform an internal plug/patch if the damage is within the allowable repair area (not the shoulder or sidewall). Save the removed object (nail, screw) and photograph both the puncture and the treadwear indicators; that reduces disputes. If unsafe conditions are identified (bulges, cords visible, bead separation), ask for a complimentary safety inspection and a written statement from the technician before you leave the store premises.

Escalation path and consumer remedies

If the local store cannot resolve the issue to your satisfaction, escalate in this order: store manager → district/area manager → NTB corporate customer care (use the web contact form at https://www.ntb.com/customer-service) → third-party mediators (Better Business Bureau or state consumer protection office). Document every interaction: time, name of employee, summary of conversation, and promised next steps. Expect corporate responses within 48–72 hours; if you do not receive timely follow-up, a formal letter or complaint through the BBB often accelerates resolution.

Alternate remedies include a credit card chargeback for billing disputes (file within 60–120 days depending on card terms), or filing a small-claims suit if monetary damages are within the jurisdictional limit of your county (typical limits $2,500–$10,000 depending on state). As a last resort for safety concerns, notify local regulators (state DMV or motor vehicle safety office) and keep records of any tow/repair receipts; documented safety hazards increase the likelihood of prompt corporate action.

Escalation steps (concise)

• Contact the store where service was performed (have invoice and VIN). If unresolved, request manager.
• Ask for district/area manager contact; follow up via ntb.com customer contact form with all supporting documents.
• If still unresolved within 7–14 days, file a BBB complaint and consider a chargeback or small-claims filing as appropriate.

Following these practical, document-focused steps and knowing typical pricing and warranty windows will dramatically increase the speed and success of resolving NTB-related customer-service issues. Keep copies of all paperwork and insist on written estimates and warranty statements at the time of purchase—those are the single most powerful tools in resolving post-service disputes.

Who bought out National Tire and Battery?

Mavis Tire Supply Co.
It was formerly owned by Sears until it was spun-off in 2003. In 2020, Mavis Tire Supply Co. bought 112 NTB Tire & Service Centers, leaving the parent TBC Corporation with 615 locations under the Tire Kingdom and NTB brands.

What happened to National Tire and Battery?

NTB began its transition into the Mavis Tire family in 2020, with full brand acquisition completed in 2023. Originally operated by TBC Corporation, NTB, which totals over 350 locations nationwide, is now fully owned and operated by Mavis Tire.

Will Mavis honor the NTB warranty?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Yes, Mavis Tire will generally honor NTB warranties. NTB is now part of the Mavis Tire family, and they maintain the same focus on customer service and warranty work. If you purchased a tire or service at NTB with a warranty, you should be able to have it honored at any Mavis Tire location, including those that were formerly NTB locations.  Here’s why and how:

• NTB is now part of Mavis: . Opens in new tabNTB, formerly owned by TBC Corporation, transitioned to Mavis Tire in 2020, with full acquisition completed in 2023, according to Mavis Tires. 
• Warranty Coverage: . Opens in new tabMavis Tire honors the manufacturer’s warranty on tires, which typically covers defects in materials or workmanship down to a certain tread depth. 
• Road Hazard Warranty: . Opens in new tabRoad hazard damage (like punctures or cuts) is generally not covered under the manufacturer’s warranty, but some retailers may offer additional road hazard protection. 
• Seeking Service: . Opens in new tabIf you need to make a warranty claim, you can visit any Mavis Tire location, including those that were formerly NTB stores, according to Mavis Tires. 

AI responses may include mistakes. Learn moreNTB Tire Warranty & Tire Protection – MavisNTB now joins Mavis Tire to provide you with dependable customer service for everything auto-care! Learn more about tire warranty …MavisNTB | National Tire & Battery Auto Centers – MavisNTB Joins Mavis Tire. NTB began its transition into the Mavis Tire family in 2020, with full brand acquisition completed in 2023. Mavis(function(){
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Where are national tires manufactured?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview National tires are primarily made in factories located in Thailand, though some models may also be manufactured in China or Taiwan. The brand, owned by TBC Brands, offers various tire types for different vehicles, including trailers, sedans, and SUVs.  Manufacturing Details:

• Thailand: . Opens in new tabA significant portion of National tires are manufactured in plants in Rayong, Thailand, and potentially in China by Sentury, which is affiliated with the brand. 
• Taiwan: . Opens in new tabSome National tires, particularly those established in the brand’s history, originate from Federal Corporation, based in Taiwan. 
• Brand Origin: . Opens in new tabWhile the brand itself is considered American, its manufacturing capabilities are global, with a focus on production in Thailand and China. 

How to Confirm Origin: You can find the specific manufacturing location for your National tires by checking the plant code printed on the tire’s sidewall. 

AI responses may include mistakes. Learn moreShop National Tires: Reviews & Prices: Get Free ShippingAccording to one source, National tires are manufactured in Sentury plants in Thailand and, possibly, China.Tire AgentShop National Tires at Best Prices + Free ShippingAlthough the National tires brand is American, many of their tires are made in a factory in Rayong, southern Thailand. Are Nationa…United Tires(function(){
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Who owns National tire?

National Tire Wholesale (NTW) is one of the largest U.S. tire distributors in the wholesale distribution market and is a wholly owned subsidiary of TBC Corporation, one of North America’s largest marketers of automotive replacement tires, headquartered in Palm Beach Gardens, FL.

Is NTB a good company?

NTB has an employee rating of 3.1 out of 5 stars, based on 541 company reviews on Glassdoor which indicates that most employees have a good working experience there.