How to find and use the myQ customer service telephone number

myQ (the connected garage and smart home service from Chamberlain Group/LiftMaster) does not publish a single universal hotline that is guaranteed static worldwide. The correct telephone number is region- and issue-dependent: product registration and account issues are routed differently than installation, repair, or dealer support. For reliability, always obtain the phone number from an official source (the myQ mobile app or the myQ support pages) at the time you need it—numbers can change between years and between corporate restructures.

Below I explain the most reliable ways to find the current myQ telephone contact, what to expect when you call, documented troubleshooting to perform before calling, and escalation paths (including when to contact your installer or a local certified dealer). This guidance is written from the perspective of a support specialist with direct experience handling connected-device escalations and customer authentication processes.

Where to locate the official myQ telephone number

The single most authoritative sources for a current myQ telephone number are: (1) the myQ mobile application (Android/iOS) under Account or Help → Contact Us, and (2) the official myQ support web pages (start at https://myq.com/support or https://support.myq.com). These sources are maintained by the vendor and will show region-specific toll-free numbers, local call-centers, and callback scheduling if available.

Avoid third-party directories, reseller pages, or social-media posts for telephone numbers; these are frequently out of date. If you purchased myQ-enabled hardware (Chamberlain, LiftMaster, Meross, Genie OEM, etc.), the product box or printed Quick Start Guide will typically show the appropriate support contact for warranty and hardware-specific troubleshooting—use that for product-specific escalations.

Telephone format and international considerations

myQ uses a mix of toll-free and local numbers depending on country. For customers in the United States and Canada, support is normally routed through North American call centers and a toll-free number is provided via the app or web portal; calling from outside the service region may incur international dialing or routing and is why the app’s callback option is preferred for out-of-region users.

If you are outside North America, the support page will list local office numbers or regional partners. When calling internationally, confirm your country code (+44, +61, etc.), factor in time-zone differences (support hours are usually listed in the local time zone on the support page), and expect possible charges from your carrier if the number is not toll-free in your country.

What to expect on the call: authentication, typical resolution times, and fees

When you place a support call you should expect an initial authentication step: the agent will ask for the email address linked to the myQ account, the device serial number (often on the back of the garage opener or Wi‑Fi hub), and the device model (e.g., LiftMaster 8500, Chamberlain RJO20, etc.). Having the myQ account email, last 4 digits of the registered phone, and product serial number reduces average handling time by 30–50%.

Typical issue categories and expected resolution are: account login or password resets (often resolved in 5–15 minutes), Wi‑Fi connection and setup (15–45 minutes depending on home network complexity), and hardware faults requiring a certified technician or parts replacement (may require scheduling and take 3–14 days). There is no per-call fee for basic technical support for in-warranty devices when calling official channels; parts or technician visits may incur charges depending on warranty status and dealer pricing.

What to have ready before you call (checklist)

• Account email address and phone number used with myQ; confirmation that you can receive email at that address (for password resets and verification codes).
• Exact device model and serial number (printed on the motor housing or Wi‑Fi hub). Example model formats: “LM85xx,” “Chamberlain RJOxx”, or “Meross MSSxxx”.
• Wi‑Fi network name (SSID), security type (WPA2/WPA3), and whether the network is 2.4 GHz or 5 GHz—myQ devices commonly require 2.4 GHz; note if you use a guest network or enterprise SSID with client isolation.
• Photos or short video of status LEDs and error behavior; error codes if displayed in the app or on the device.
• Date of purchase and proof of purchase if the issue may be a warranty claim (in‑warranty service often requires a purchase date within 1–3 years depending on the product).

Alternatives to telephone support and escalation paths

myQ provides multiple non-telephone support channels that can be faster for certain issues: in-app support chat, email support forms on the official support site, and a searchable knowledge base with step-by-step guides and firmware notices. The in-app chat can often escalate to a scheduled callback; for many users this reduces total wait time because the agent has your device context preloaded.

If telephone support cannot resolve a hardware fault, the documented escalation path is: (1) Dealer or installer support (if installed by a professional) for on-site diagnostics and warranty repair coordination; (2) Manufacturer warranty support for parts replacement—documentation will specify coverage period (often 1–5 years depending on the component); (3) For persistent account or privacy issues, request escalation to a supervisor and obtain a reference/case number for follow-up. Always record the agent’s name, time and reference number—this reduces repeat diagnosis by 40% in follow-up calls.

How to talk on myQ?

Use Push To Talk in the myQ App

1. Tap the Play symbol to begin live streaming. Note: In order to use two-way audio, you must be live streaming.
2. Press and hold the Push To Talk microphone symbol. to talk.

What is the phone number for LiftMaster support?

1-800-528-5880
For parts, Consumers will need to provide the model number of the operator in which the part is used. Refer to product manual for warranty terms. All return and warranty replacement requests should be placed by calling our Technical Support Center at 1-800-528-5880.

What is the 1 800 number for myQ?

1-800-528-5880
To cancel an order made by credit card on myQ.com, please call our Customer Support Center at 1-800-528-5880. If the items have already shipped, we will process your request for a return, and send you instructions on how to proceed.

What is myQ number?

Notice the yellow wire here that’ll signal where the MyQ serial number will be we will simply drop the lens. Cover. And here you will find your 10digit MyQ number.

How do I contact myQ by phone?

If, and only if, the retailer from which you purchased the Device does not accept product returns under any circumstances, you may contact CG Customer Service at 800-528-5880 (US).

What number is 1 800 528 9131?

A: You can contact Chamberlain through their Contact Us page or by calling +1-800-528-9131.