Mutual of Omaha Mortgage — How to reach customer service (practical guide)

Overview: who handles Mutual of Omaha mortgage customer service

Mutual of Omaha Mortgage historically operated as a lending channel associated with Mutual of Omaha and its affiliated mortgage servicing network. If you are a borrower whose loan was originated or is serviced under the Mutual of Omaha name, customer service matters—payments, escrow questions, loss mitigation, payoff quotes and escrow analyses—are handled either by Mutual of Omaha’s mortgage servicing team or by a contracted servicer listed on your monthly statement.

Because mortgage servicing can change after a loan sale or transfer, the single most reliable contact is the phone number printed on your mortgage statement or payoff letter. If you do not have a current statement, the corporate website (mutualofomaha.com) and the company headquarters can direct you to the correct servicing desk and escalation channels.

Primary corporate contact details and verification

Mutual of Omaha corporate headquarters (useful for formal correspondence and corporate inquiries): 3300 Mutual of Omaha Plaza, Omaha, NE 68175. The official company website is https://www.mutualofomaha.com — use that site to confirm current customer-service phone numbers, secure customer portals, and agent directories.

For general customer contact, many Mutual of Omaha departments use a toll‑free main line; borrowers should always verify the mortgage-specific number by checking their statement. If you call a main corporate switchboard, ask to be routed to “Mortgage Servicing” or the named servicer on your loan contract to avoid misrouting. Keep in mind servicer assignments, phone numbers and hours can change, so verification on your statement or the company’s contact page is essential before sharing account numbers.

What to prepare before you call (maximize the value of your call)

• Account identifiers: Have your mortgage account number, property address, and the last four digits of the borrower’s Social Security number ready. These items are required for identity verification under federal privacy rules and speed up account access.
• Recent documents: Keep your most recent mortgage statement, escrow analysis, payment coupon or payoff quote accessible. Note the date/amount of your last payment and the method you used (bank draft, online, check) — servicers will often ask for these specifics.
• Purpose and desired outcome: Before you call, write a short objective (example: obtain a 10‑year amortization schedule, request a COVID‑era hardship assistance packet, or get a payoff quote valid through a specific date). Clear objectives reduce call time and improve the chance of a single‑call resolution.

Typical phone menu options and call-handling tips

Mortgage phone systems usually offer menu prompts such as 1) Payments, 2) Loan Balance/Payoff, 3) Escrow/Taxes, 4) Loan Modifications or Hardship Assistance, and 5) Automated account information. When you reach an automated system, listen for a “press or say account number” option — entering your number will often jump you straight to an agent who can access loan specifics.

Best practices during the call: note the agent’s name, employee ID and the date/time of call; ask for a confirmation number for any request or agreement. If you are discussing a modification or repayment plan, request a written summary by secure message or mailed confirmation; do not rely on verbal promises alone. Typical hold times can vary from under 5 minutes (automated info) to 15–30 minutes during high-volume periods; calling early morning in the servicer’s local time frequently shortens waits.

Escalation, complaints and regulatory resources

If your issue is not resolved by the first-line agent, request escalation to a supervisor and ask for a timeline in writing. For unresolved disputes regarding servicing, billing errors, or loss-mitigation denials, file a formal written complaint with the servicer and keep copies of all correspondence.

Additionally, you can raise concerns with the Consumer Financial Protection Bureau (CFPB) online at https://www.consumerfinance.gov/complaint/ or by calling their helpline. The CFPB publishes complaint timelines and often obtains responses from servicers; include dates, names and any reference numbers when you file to speed up resolution.

Online resources, portals and secure messaging

Most mortgage servicing platforms now provide an online borrower portal where you can view balances, request payoff quotes, download 1098 tax forms and submit maintenance requests. If Mutual of Omaha is the servicer for your loan, register for the secure portal at the domain shown on your statement; portals require multi-factor authentication (MFA) and will list official phone numbers and mailing addresses for payments or document submission.

Use secure message functionality inside the portal for non-urgent documentation — messages create an electronic trail tied to your account. For immediate matters (late payments, imminent foreclosure, or identity theft), call the phone number on your statement and follow up with a portal message or certified mail so you have multiple documented tracks of the interaction.

Is Mutual of Omaha a mortgage company?

Mutual of Omaha Mortgage offers rate-and-term and cash-out refinancing options.

What is the 800 number for Mutual of Omaha?

800-775-6000
Did you know? Online payments can be made in Customer Access. You can also call to make a one-time payment 24/7 by using the automated phone system or by speaking to a customer service representative during regular business hours.

Is Mutual of Omaha a reputable mortgage company?

Affordability: 4.5 out of 5
Mutual of Omaha is a good mortgage lender if you have a lower credit score, since it has government-backed mortgage options for borrowers with scores down to 550.

What is the best mortgage company right now?

Best mortgage lenders

• Best for first-time homebuyers: Flagstar Bank.
• Best for military families: Veterans United.
• Best for USDA loans: PNC Bank.
• Best credit union: PenFed Credit Union.
• Best for applying in person: Chase Bank.
• Best for affordability: Rate.
• Best for on-time closing: SoFi.
• Best for customer service: Fairway.

Is Mutual of Omaha Mortgage BBB rated?

Mutual of Omaha is a highly rated mortgage lender, with customer reviews giving the mortgage lender an average of 4.3 out of 5 stars on Trustpilot and an A+ rating from the Better Business Bureau.

Which is better, Rocket mortgage or Mutual of Omaha?

Mutual of Omaha offers a few more loan options than Rocket Mortgage, such as USDA and reverse. It also has less restrictive credit qualifications such as: A minimum credit score of 550 on government-backed loans and some traditional mortgages. Recent bankruptcy is acceptable.