Music and Arts Customer Service Number — Complete Practical Guide

Scope of support offered via the customer service number

Calling a music and arts retailer’s customer service number typically connects you to support for orders, rentals, repairs, lessons, and store locations. Expect representatives to handle order lookups (using order or invoice numbers), rental-account changes (renewals, buyouts, instrument swaps), booking or cancelling lessons, and triaging repair estimates. For example, a standard call will often reference an order ID such as “ORD-20240912-1234” or a rental contract number like “RNT-000452”.

Large chains and specialty music shops also route warranty claims, parts ordering (strings, pads, reeds) and trade-in appraisals through the same contact number. Technical troubleshooting (e.g., electric guitar setup, amp troubleshooting) is frequently escalated to in-store technicians or repair departments; in practice expect 1–3 transfers per call on complex issues. If you need refunds or credits, have the transaction date and payment method ready — these are essential for the billing team to validate your claim.

How to find the correct customer service number

Always verify a number via the official company website or your purchase confirmation email. Most music retailers publish a national customer service number and a separate local store number. For example, a chain might list a national line formatted like +1 (800) 555-1212 and individual stores with local formats such as (212) 555-0101. Use the store-locator page (commonly /store-locator or /locations on the retailer domain) to get the exact local number and physical address.

When you search, match the store by ZIP code and cross-check the address in Google Maps. If you purchased online, the fastest path is the order confirmation: look for “Customer Support” or “Contact Us” sections that include order-specific links and direct dials. Many businesses also include a unique support URL in the format https://www.example.com/support/ticket/ or a chat widget that can create a ticket number (e.g., TICKET# 2025-004789) which you can reference on follow-up calls.

Hours, response times and performance benchmarks

Typical phone support hours for national music retailers are Monday–Saturday, 9:00–18:00 local time, with reduced hours (10:00–16:00) on Sundays. Expect business-day responses to email tickets within 24–48 hours and phone hold times that vary by season: during peak months (August–September and December) average hold times can rise from 60–180 seconds to 4–10 minutes. A reasonable internal target for retailers is a 70–85% first-call resolution rate and a mean time to resolution (MTTR) of 1–5 business days for non-technical issues.

For repairs, typical advertised turnaround is 7–21 business days depending on part availability and shop backlog; express repair services often add a surcharge (25%–50% extra) to rush the job to 48–72 hours. Rental returns and buyouts are usually processed within 3–5 business days after receipt, with refunds appearing back on the card within 5–10 business days depending on the bank.

What to have ready when you call (checklist)

• Order or rental contract number (e.g., ORD-#### or RNT-####) and date of purchase/transaction.
• Billing name, last four digits of the card used, and the shipping ZIP code for identity verification.
• Instrument serial number or photos of damage for repair claims, plus model name/sku (e.g., Yamaha YTR-2330, SKU 1234567).
• Preferred contact method and best callback window (provide 2 time windows within 48 hours).
• Screenshots of emails, invoice PDFs, or a screenshot showing error codes/messages for technical issues.

Escalations, refunds, rentals and repair policies — practical details

If a standard agent cannot resolve your issue, request an escalation or a supervisor — note the agent’s name, time, and call ID. Escalation paths typically convert a call to an email ticket with a priority flag; ask for a ticket number and an estimated SLA (e.g., “Priority SLA: 48 hours”). For refunds, check whether the retailer charges restocking fees: these commonly range from 10%–20% on opened electronics or large gear, and some specialty shops impose a $15–50 processing fee for returns processed through third-party marketplaces.

Rental contracts often require a minimum rental period (commonly 3–6 months) and specify monthly payments (examples: $29.99/month for student-sized violins, $39.99/month for standard clarinets). Buyout prices are typically the sum of paid rental fees plus a predetermined residual or a flat buyout figure stated on the original agreement. For repairs, request a written estimate and an authorization code (e.g., AUTH-7892) before any non-warranty work begins; this reduces surprises and helps with insurance or reimbursement claims.

Digital tools, follow-up and best practices

Whenever possible, create a support ticket via the online portal so you have a persistent reference. Save emails, take notes of agent names, and log the exact time and duration of calls. If escalation is slow, utilize social channels (official Twitter/X or Facebook pages) for public escalation — companies often respond to public posts within 24 hours to protect reputation. If the retailer offers a mobile app, it often contains live chat, push notifications for ticket updates, and direct links to technicians or lesson schedulers.

Finally, keep realistic expectations: simple billing adjustments are frequently handled same-day, shipping trace investigations typically resolve within 48–72 hours after carrier pickup, and custom instrument orders (e.g., custom finishes, headstock inlays) can require 6–12 weeks. Always request and record the support reference number (ticket or call ID) and confirm the next follow-up date and responsible department before ending the call to ensure clear accountability.

How do I return to Music and art?

Please contact Customer Service at 888-731-5396 to obtain a Return Authorization Number for the following: For simple product (non-instrument rental related) returns within 30 days. Exchanges or returns on Oversized Items.

How do I cancel my Music and arts rental?

To make a change or cancel an order, please call our Customer Service representatives at 888-731-5396.

How do I contact Musicfirst?

You can also reach us during our regular business hours (Monday – Friday, 9:30 AM – 5:30 PM EST) at 1 (855) 684-4567 or by emailing us at [email protected]. You can unsubscribe at any time by clicking the link in the footer of our emails. For information about our privacy practices, please visit our website.

What is the phone number for ASCAP customer service?

You may also call ASCAP’s Global Services department at 1-800-95-ASCAP to speak with one of our knowledgeable representatives.

What is the phone number for Music and Arts payment?

888-731-5396
Please contact us at Call us at Call us at 888-731-5396 should you have any questions about your account.

How do I cancel lessons at Music and Arts?

To cancel your enrollment, and to terminate your lessons, you must provide written notice to store management, which may be provided by email (at the designated email address), prior to the upcoming billing date of the subsequent month. Termination is effective on the date of notice.