Morimoto customer service phone number — how to find it and get fast, accurate help

Where to locate the official Morimoto customer service phone number

Morimoto is a brand used by multiple channels (manufacturer, authorized distributors, and aftermarket retailers), so the single most reliable place to find the official customer service phone number is the product documentation or the seller that handled your purchase. Every genuine Morimoto product shipper places contact details on the invoice, packing slip, or printed manual. If you still have those documents, the listed phone or regional support line is the correct first call.

If you don’t have paperwork, check the brand’s official website and the “Contact” or “Support” pages. Authorized distributors and installers often maintain separate phone lines for technical support and returns; their numbers will appear on their own sites. Because phone numbers can change by country and by distributor, avoid third‑party directories that aggregate data without timestamps — always confirm the number on the manufacturer/distributor’s live site before calling.

What to prepare before you call (packed checklist)

• Order information: retailer name, order number, invoice/receipt date and amount (e.g., order #12345, bought 2024‑03‑12 for $379.99).
• Product identifiers: exact model name (e.g., Morimoto XB LED 2.0, Morimoto Mini D2S), SKU or part number stamped on the box, and serial number if present.
• Vehicle and installation details: vehicle year/make/model, OBD or wiring changes, whether an adapter or CANbus module was used, and photos of the install location and any failed components.
• Troubleshooting log: step‑by‑step tests you performed (voltage readings, bulb swap, fuse check), dates/times of failures and whether failure is intermittent or permanent.

Having these items ready shortens hold time and accelerates diagnosis. If you need warranty assistance, also have purchase proof and the original packaging or photos of defects — many manufacturers require photo evidence before issuing an RMA or shipping replacement parts.

What to expect when you reach Morimoto support

Customer support typically triages calls into diagnostics, warranty assessments, and return/RMA initiation. For technical issues, many support reps will walk you through standardized tests: measuring battery voltage (expect ~12.6 V at rest, ~13.8–14.4 V with engine running), swapping bulbs to isolate a bad unit, and checking ballast or driver connectors for corrosion or pin damage. Expect an initial call time of 8–20 minutes for basic troubleshooting; complex electrical problems can require escalation to an engineer and may take 24–72 hours for follow‑up.

Warranty outcomes vary by product and channel. Typical outcomes include immediate replacement under warranty, shipping of replacement parts (lead times commonly 3–10 business days for US stock), or an RMA for return and refund/repair. Be prepared for the company to reference its written warranty terms (duration and coverage), and insurers or extended warranties sold through retailers may alter cost/resolution responsibility.

Typical timelines, costs and service standards

In practical terms, many aftermarket lighting companies (including Morimoto distributors) aim for first‑response times under 48 hours for email/ticket inquiries and same‑day to 2 business‑day responses for phone calls during normal business hours. Replacement part shipping within the contiguous United States often costs between $10 and $25 expedited, while international shipments vary widely and can exceed $40. Expect a processing window of 7–21 days for warranty returns that require factory inspection; this includes transit, evaluation, and final disposition.

Alternatives to the phone — faster routes and escalation paths

If you can’t reach a phone line or prefer written records, use the official support email and RMA/web forms on the manufacturer or authorized distributor site. Email creates an audit trail with timestamps and attachments (photos, test logs). Social media can offer quick triage for account or order identification, but avoid sending serials or purchase receipts publicly — request a direct message or email link for private details.

For urgent situations (vehicle safety or immediate lighting failure), contact the authorized installer or retailer who sold the product; many installers offer on‑site troubleshooting and faster local turnaround. If the issue involves a widely sold product and affects safety (e.g., sudden headlamp extinguishment while driving), document the condition and escalate to the distributor’s technical manager or request an expedite on your RMA due to safety risk.

Call script templates and escalation tips

• Initial call opener: “Hello, I purchased a Morimoto [model name] on [date] from [retailer]. My order number is [#####]. The unit failed on [date]; here are the symptoms: [list]. I’ve already tried [tests]. Can you open a support case and advise next steps?”
• Warranty/RMA escalation: “My case ID is [ID]. I need an expedited RMA due to [safety/vehicle down]. What is your current estimate for evaluation and replacement shipment, and can you provide written confirmation of the warranty coverage and RMA number?”
• If you reach an automated system: listen for options labeled ‘technical support’, ‘warranty’, or ‘RMA’ and choose the one that matches your needs to reduce transfers.

Using a clear, documented script and having the checklist ready increases the chance of immediate resolution or clear next steps. If you need a specific phone number for your region, check the product packaging and the official Morimoto support page for the most up‑to‑date contact details before calling.

What is the warranty on Morimoto?

Morimoto’s 5-year warranty covers manufacturer defects of product function, parts, and finish.

Is Morimoto made in China?

Morimoto XB LED headlights are mostly all built in Taiwan. For those who do not know, Taiwan is where most of the OEM headlight manufacturers are headquartered and manufacture their lights.

How long does Morimoto take to ship?

Standard International Shipping is FREE. Dispatch is within 3-5 business days of receipt of order. Delivery time is estimated at 6-15 business days after dispatch depending on your location. (regional addresses may have a longer delivery time than metro regions).

Is Morimoto a good brand?

Morimoto is known for providing exceptional customer service and is highly respected in the headlight expert community. Although the expected product life of these LEDs should extend well beyond three years, having this type of coverage is always beneficial in case of unexpected issues.

Who owns Morimoto?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Morimoto restaurants are owned and operated by Chef Masaharu Morimoto, a world-renowned Japanese chef and television personality. He is the chef and owner of multiple Morimoto restaurants worldwide, including the flagship location in Philadelphia.  Here’s a more detailed breakdown:

• Chef Masaharu Morimoto: He is the namesake and driving force behind the Morimoto restaurant brand. 
• Morimoto (Flagship): The original Morimoto restaurant, located in Philadelphia, is owned and operated by Chef Morimoto. 
• Morimoto Asia: This pan-Asian concept is also owned by Chef Morimoto. 
• Other Morimoto Restaurants: Chef Morimoto has expanded his brand with various locations globally, including Morimoto Las Vegas, Morimoto Doha, and more. 
• Momosan Ramen & Sake: This ramen and sake concept is also under the Morimoto umbrella. 
• Iron Chef: Chef Morimoto is known for his appearances on the Japanese television show “Iron Chef” and the Food Network’s “Iron Chef America”. 

AI responses may include mistakes. Learn moreInterview with Masaharu Morimoto, Chef-Owner, Morimoto; New YorkMay 26, 2015 — i went to I was born in Japan. i went to school. and then to graduate high school there. and then later after that I g…YouTube · The Culinary Institute of AmericaAbout Morimoto Asia | Restaurant in Lake Buena Vista, FloridaMorimoto Asia(function(){
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Where is Morimoto headlights headquarters?

Morimoto Hid, 2281 Defoor Hills Rd NW, Atlanta, GA 30318, US – MapQuest.