ModivCare customer service telephone number — USA: how to find and use it effectively

Where the official ModivCare telephone numbers are published

ModivCare (the administrator of many non-emergency medical transportation and social service logistics programs in the United States) publishes customer-service and program-specific phone numbers on its corporate website and on plan/member materials. The safest, first step is to visit the company’s official site at https://www.modivcare.com and open the “Contact” or “Member” pages; those pages are maintained by ModivCare and will point to the correct channel for your state, program, or plan.

Important: ModivCare operates as a broker and subcontractor under state Medicaid and managed-care contracts, so the telephone number you must call depends on the program (Medicaid NEMT, commercial care coordination, or a court-ordered service) and your state. The phone number printed on your ModivCare member ID card, on scheduling confirmation text/email, or on the letter you received from your health plan is always authoritative for your case.

If you do not have an ID card or confirmation available, the recommended sequence is: 1) go to modivcare.com/contact, 2) select your state or program from the drop-down, and 3) use the program-specific customer service number shown there. For hearing-impaired callers, use the national relay service (TTY 711) to reach ModivCare through relay services if a TTY-specific line is not listed.

What to expect when you call: hours, response time, and verification

Many ModivCare lines that handle non-emergency medical transportation run 24 hours a day, 7 days a week because rides often need same-day scheduling or urgent coordination. However, other program lines (care coordination for specific commercial plans) may follow typical business hours — always verify the published hours for your program on the contact page or on your member materials.

When you call, be prepared for a short verification process: the representative will ask for your full name, date of birth, member ID or Medicaid ID, scheduled appointment date and time, pickup and drop-off addresses, and any mobility assistance needs (for example, manual wheelchair, stretcher, oxygen requirement). This verification prevents misrouting and speeds up dispatch; if you have a care/case manager number or a provider confirmation number, have that ready as well.

If you reach an automated system, listen for voice-menu options that specify “scheduling,” “cancellations,” “billing,” or “complaints.” Use the option that matches your need; if none fit, select “customer service” or press 0. If a ride is time-sensitive and you cannot get through, proceed to the alternate escalation steps below.

Information to have ready when calling ModivCare

Having the correct documentation and details available will reduce hold time and minimize errors. Representatives will typically ask for identifiers, appointment details and clinical or mobility needs to match you to an appropriate vehicle and driver. If you are arranging transportation for someone else, you will need patient consent details and the patient’s identification information.

• Essential items: Member ID or Medicaid ID number; full legal name and date of birth; the date, time and location of the medical appointment; the pickup address; phone number where the rider can be reached.
• Mobility & medical details: whether the rider is ambulatory, needs a ramp or lift, requires a stretcher, uses continuous oxygen, or needs an attendant. Note any transfer assistance (one-person or two-person assist) and whether a wheelchair is folding or non-folding.
• Billing and authorizations: authorization number from your health plan (if required), provider name and address, prior authorization ID if your plan requires it. If a fee or co-pay applies, confirm the amount and payment method with the representative or plan documents.

If you cannot reach ModivCare by phone: alternative contacts and escalation steps

If a direct customer-service number is busy or not answering, use these sequential alternatives: log in to the ModivCare member portal or the program-specific portal linked from modivcare.com; send an email through the official contact form; or use the secure messaging function if your plan’s digital portal offers one. Keep records of attempts — date, time, the number you dialed, and the length of the wait — as those details are useful when filing a complaint or asking for escalation.

When phone contact fails for time-sensitive needs (missed or delayed rides, medical appointments at risk), escalate by contacting your managed-care organization or state Medicaid transportation coordinator. Every U.S. state has a designated Medicaid customer-service or ombudsman office; details are published at the state Medicaid website and at https://www.medicaid.gov. If you need to submit a formal grievance, follow the complaint process described on your plan materials and include call logs and confirmation numbers.

• Escalation checklist: 1) Document your call attempts (time/date); 2) Use the web contact form at modivcare.com/contact if phone lines are down; 3) Contact your managed-care plan’s member services; 4) If unresolved, contact your state Medicaid agency or ombudsman and provide the documented attempts.

Practical tips, privacy, and billing considerations

Protect your personal information: never use unofficial social-media pages or third-party classifieds for scheduling or payments. ModivCare will never request full payment via social apps; any co-pay or no-show charge should be clearly delineated on your member materials or explained over the official phone line. If a billing amount is unexpected, request a written explanation, the trip confirmation number, and the policy citation that authorizes the charge.

Finally, keep copies of ride confirmations, driver names, vehicle numbers and timestamps. These items are important evidence if you need to dispute a no-show, late arrival, or damage claim. If you experience repeated access problems, request the supervisor’s name and a reference or ticket number for escalation — good practice when seeking timely resolution for medically necessary transport services.

What is Motive Care’s phone number?

Phone: 1-855-434-3564 – The phone number is always listed at the bottom of the Contact Us form page on the Help Center if you need to find it again.

What is the phone number for Modicare NJ?

Telephone: ModivCare New Jersey complaint hotline is 866-333-1735.

What is the phone number for Modivcare VA?

866-386-8331
Call the Modivcare reservations line at 866-386-8331 at least seven (7) days before the scheduled medical appointment. This allows for proper delivery of the bus tokens, tickets, swipe cards or passes. Please tell the customer service representative the member will be using public transportation.

Where is Modivcare headquarters?

ModivCare

Company type	Public
Industry	Healthcare
Founded	1996
Headquarters	Denver, Colorado, United States
Key people	Christopher S. Shackelton (chairman of the board) L.Heath Sampson (CEO) Kenneth Wilson (COO)

What is Modivcare Connect?

Access Modivcare Connect, an on-demand ride-ordering solution, that is a single access point for scheduling transportation, leading to better health outcomes and improved financial results.

Does Medicare cover transportation?

Original Medicare (Parts A & B) will cover transportation only in certain situations, but generally it doesn’t cover expenses when it’s a routine trip from home to your doctor. Part A may cover emergency transportation services, and Part B may cover transportation if it’s deemed medically necessary.