Modivcare customer service telephone number — 24/7 access and how to use it

Overview: what “24/7 customer service” means for Modivcare users

Modivcare is a nationwide provider of non‑emergency medical transportation (NEMT), home‑based care coordination and related social‑service programs. When a plan sponsor or state contracts with Modivcare, the company often operates a 24‑hour, 7‑day call center for scheduling rides, handling urgent changes, arranging escorts or oxygen, and addressing service complaints. “24/7” in this context means you should be able to contact a live agent or an automated scheduling line at any hour to resolve immediate transportation needs or report an incident.

Because Modivcare operates through regional networks and state contracts, the exact telephone number you should use is typically specific to your program (Medicaid plan, managed care organization, hospital/clinic contract or employer program). That is why the fastest way to locate your direct 24/7 line is to consult the materials issued to you by your plan (ID card, welcome letter, appointment confirmation) or the official Modivcare portal for your program.

How to find the correct 24/7 telephone number

Primary sources for a program‑specific Modivcare phone number: the back of your health plan or Medicaid ID card, the appointment confirmation message from your clinic, your plan/vendor welcome packet, or the program page on Modivcare’s official site (https://www.modivcare.com). Many state Medicaid websites list the NEMT vendor and the dispatch number as well. If you are a caregiver or clinic staff, the provider letter or online scheduling portal will show the program’s 24/7 dispatch number.

If you do not have program materials handy, go to modivcare.com and select “Clients / Members” or “Find Services.” Modivcare’s public site lists portals and contact links for program sponsors and members; from there you can reach the member portal or obtain a regional phone number. For smartphone users, the Modivcare mobile app (available on iOS and Android) shows the correct contact information after you sign in to your plan profile.

What to expect when you call — timelines, triage and service types

When you call a Modivcare 24/7 number you will typically go through a brief automated triage followed by a live agent for scheduling or escalation. Expect the agent to verify identity and program eligibility (name, date of birth, member ID/Medicaid number), confirm the pick‑up and drop‑off addresses, and ask specific mobility questions (wheelchair, stretcher, oxygen, companion). For scheduled rides, providers generally require advance notice — commonly 24 to 72 hours for routine appointments — but urgent or same‑day rides can usually be requested via the 24/7 line.

Operational norms you should know: drivers are often instructed to wait a standard window (for example, 15 minutes) after arrival, and many networks define a cancellation window (commonly two hours before scheduled pick‑up) to avoid a charge or a “no‑show” mark. Response times, wait windows and any fees are determined by the contract between Modivcare and your plan; the customer service agent should be able to quote the applicable policy and the time estimate for vehicle arrival during your call.

Preparing for the call — exact information agents will need

Preparing accurate details before the call speeds resolution and avoids repeated trips. Have your member ID, appointment information, and mobility needs ready. If you are calling to change or cancel a ride, locate the confirmation number or the original booking timestamp; if you are calling about a missed or late pickup, note the vehicle ID or driver name if provided, and the exact time of the event.

• Essential items to have: member ID or Medicaid number, full name and date of birth, pick‑up and destination addresses (with suite numbers), appointment date and time, mobility needs (wheelchair, stretcher, oxygen, service animal, escort details), phone number where you can be reached, and confirmation/reservation number if available.
• If filing a complaint or requesting reimbursement, also collect receipts, photos, screenshots of messages, and the names/times of any representatives you spoke with during the incident.

Escalation, complaints and documentation — timelines and realistic expectations

If a service failure occurs (late pickup, safety concern, no‑show), the 24/7 line is the immediate route for operational resolution (rebooking, alternate transport). For formal complaints or grievances, request the agent open a ticket or escalate to the supervisor team; Modivcare and most Medicaid plans have internal timelines for investigating complaints (commonly 7–30 calendar days depending on severity). Ask for the complaint reference number and expected resolution date when you initiate a grievance.

• Practical escalation steps: 1) Call the 24/7 line and request a rebooking or immediate resolution; 2) If unresolved, ask the agent to escalate to the supervisor or quality assurance team and get a case number; 3) File a written complaint via your plan and keep copies of all documentation; 4) If the incident involves safety, contact local emergency services and then notify Modivcare immediately.
• Keep a log of dates, times, names and ticket numbers. For legal or reimbursement claims, typical timelines require you to file within 30–90 days — check your program’s policy for exact deadlines.

Useful resources and next steps

Start with modivcare.com to locate member portals, provider pages and program‑specific instructions. If you have a plan sponsor (Medicaid managed care organization, Medicare Advantage plan, hospital or employer), their member services team will also provide the correct 24/7 telephone number and escalation path. Use the mobile app or member portal to view upcoming rides, cancel or modify reservations, and to see historical trip details that support complaints or reimbursement requests.

As a professional tip: always confirm the agent’s name and ticket number before ending the call. That small step shortens follow‑up time and improves the speed of any escalations. If you are managing care for multiple beneficiaries, keep a folder (paper or digital) with each program’s 24/7 number, member IDs and instructions — it pays off when time‑sensitive medical transportation is required.

How does dial a ride work?

Dial-a-Ride usually provides a shared journey on a minibus, with other passengers who may be dropped off at destinations on the way to your own. This means our journeys will usually take longer than if you were going on your own in a private car or a taxi.

What is the phone number for Medicaid transportation in Louisiana?

To schedule a ride, call MediTrans at 866-430-1101 (TTY 711). Rides must be set up 48 hours before the appointment. For details about your ride after you set it up, please call 866-430-1101 (TTY 711) and choose option 2.

Where is ModivCare headquarters?

ModivCare

Company type	Public
Industry	Healthcare
Founded	1996
Headquarters	Denver, Colorado, United States
Key people	Christopher S. Shackelton (chairman of the board) L.Heath Sampson (CEO) Kenneth Wilson (COO)

What is ModivCare Connect?

Access Modivcare Connect, an on-demand ride-ordering solution, that is a single access point for scheduling transportation, leading to better health outcomes and improved financial results.

What is Motive Care’s phone number?

Phone: 1-855-434-3564 – The phone number is always listed at the bottom of the Contact Us form page on the Help Center if you need to find it again.

How do I speak to Medicaid customer service?

★ Department of Health Care Services

1. California State Contacts.
2. Eligibility.
3. Enrollment.
4. ☎ Call the Medi-Cal Helpline: 800-541-5555, or 916-636-1980.