MN EBT Customer Service Number — Complete, Practical Guide

Where to find the official MN EBT customer service number

If you need the Minnesota EBT customer service number, the single most reliable source is the back of your EBT/Quest card: every issued card displays a toll‑free customer service telephone number and the card issuer’s branding. That number connects you to account-specific, 24/7 support for balance inquiries, PIN resets, transaction history, lost/stolen card reporting and automated voice services in English and Spanish. Using the number printed on the card ensures the call is routed correctly for your specific card batch and program.

If you no longer have the card, the Minnesota Department of Human Services (DHS) maintains current EBT guidance and links on its official site (mn.gov/dhs). For local help, contact your county or tribal human services office; county office phone numbers and office locations are listed on the DHS website. For people who are deaf, hard of hearing or speech‑impaired, use Minnesota Relay (dial 711) to reach customer service through a relay operator.

What the customer service line can and cannot do

The EBT customer service line handles these core functions: real‑time balance checks, recent transaction details (typically covering the last 30–90 transactions depending on your card system), PIN resets or PIN re‑setting instructions, immediate blocking of lost or stolen cards and ordering a replacement card. It can also explain declined transactions (merchant disputes), provide the merchant location code for a transaction, and guide you through using the card at an ATM or at retailer point of sale.

What customer service cannot do over the phone: change eligibility determinations, change benefit amounts, or process food stamp/SNAP eligibility redeterminations—that work is handled by your county human services caseworker or the Minnesota DHS program office. If your inquiry concerns eligibility, benefit amounts or case records, the customer service agent will direct you to your local county office or to mn.gov/dhs for the correct contact information.

Alternative contact methods and digital tools

Beyond the phone number on the card, Minnesota EBT cardholders can use the national ConnectEBT website and mobile app to register a card and view balances and transaction history. The ConnectEBT portal (search for “ConnectEBT” or go to the vendor site provided on your card materials) typically requires your card number, the card expiration date and the cardholder’s last four digits of the Social Security number (or other verification information) to set up an account.

If you are contacting Minnesota DHS for program questions (not the card issuer), use the official Minnesota Department of Human Services website (mn.gov/dhs) to find program pages, county office locators, downloadable forms, and online services. For general community resource referrals in Minnesota, dial 2‑1‑1 or visit 211.org to locate local food shelves, emergency benefits assistance and community organizations that can provide in‑person support with EBT questions.

Security, lost/stolen cards and fraud reporting

Immediately reporting a lost or stolen card stops further benefit use on that card. When you call the number printed on the back of your card the agent will block the card in 1–2 minutes and initiate a replacement. Replacement timelines vary by issuer; most replacement cards arrive by mail within 5–10 business days, but expedited options may be available through your county office in documented emergencies. Always ask for the estimated delivery date and whether a temporary cash or in‑person solution exists at your county office.

If you suspect fraud (unauthorized transactions), request a transaction dispute form and ask the representative for a reference or incident number. Keep a written record of the date/time of your call, the agent’s name/ID and the steps taken. For criminal fraud (theft of benefits), you may also be directed to your county fraud unit or the Minnesota DHS fraud hotline; contact details for fraud reporting appear on the DHS website under “reporting fraud.”

Practical preparation: what to have ready when you call

• Card number, expiration date and cardholder name exactly as they appear on the card; if the card is lost, provide any last known digits or your DHS case number.
• Personal verification data: date of birth and the last four digits of your Social Security number (or other information requested for identity verification).
• Date, time and amount of the transaction in question (keep receipts where possible); contact details and a written note of the agent’s name/ID and the call reference number.

Common operational details, fees and timelines

Most standard EBT customer service operations are available 24 hours a day via automated systems; live agents are typically available during business hours and sometimes longer depending on the contractor. If your card issuer charges a fee (for example ATM withdrawal fees charged by some banks or out‑of‑network ATM owners), those fees are set by the ATM owner and not by the EBT program—ask the agent for the list of in‑network ATMs or merchant locations to avoid surcharges.

Replacement card fees are rare for state SNAP/EBT cards; if a fee applies, the issuer or your county office will disclose it up front. For anything involving changes to benefit amounts, reporting income or household composition, contact your county human services office or the Minnesota DHS program contact because those changes affect eligibility and must be processed through the official benefits case system.