Mitchell & Ness customer service number — how to locate, use, and get results

Mitchell & Ness (established 1904) is a heritage sportswear brand based in Philadelphia, PA, best known for licensed throwback jerseys and headwear. The single most reliable piece of contact information for customers is the company’s Contact Us page on the official website: https://www.mitchellandness.com/pages/contact-us. That page lists the current phone options, chat, and email channels; because corporate phone numbers and seasonal call routing can change, always confirm the number there before calling.

This guide explains where to find the current Mitchell & Ness customer service number, what to prepare before you call, the likely response and resolution timelines, and how to handle returns, exchanges and international issues. It is written to be actionable for both consumers and retail/wholesale partners, with specific metrics and procedural details you can use immediately.

Where to find the official customer service number and other channels

The canonical source for Mitchell & Ness contact data is the brand website’s Contact Us page and the footer links at the bottom of each page (mitchellandness.com). The company maintains a customer support form, an email contact option, and often a live chat widget during business hours. Social channels (Instagram @mitchellandness and Twitter/X @MitchellAndNess) are useful for quick visibility but should not be used for account-sensitive requests because of privacy.

Phone lines are typically listed as a U.S. toll-free contact for retail/customer inquiries and, separately, a sales/wholesale line for B2B partners. Because holiday seasons and major product drops (e.g., NHL/MLB/NBA licensed releases) cause high call volume, the official phone number on the Contact Us page will frequently include hours of operation and an alternate callback or ticket option. Verify hours before calling; standard business hours are usually Monday–Friday, and many teams operate reduced hours on weekends.

Phone contact best practices — prepare to get a fast resolution

When you call any brand’s customer service, including Mitchell & Ness, having a compact packet of factual information reduces hold time and speeds resolution. Agents can resolve status, exchanges and refunds in a single call if they can see the order number, SKUs, payment details and photos of a defective item. Expect an initial verification process (name, shipping address, last four digits of payment) that takes 1–3 minutes.

Typical handling times for a standard order inquiry are 5–20 minutes; expect longer holds during product launches or holiday periods. If your case is escalated (credit/refund dispute, lost package, custom/personalized item), an escalation will usually be opened and a promise to follow up within 24–72 hours will be given. Keep the ticket number when the agent provides it.

• Information to have when you call: order number (example format: #12345678), SKU or product name, date of purchase, shipping tracking number (if available), photos of a defect or incorrect item, billing ZIP code, and last four digits of the card used.
• Expected timelines: initial agent response immediately; full resolution for returns/exchanges typically within 5–10 business days after return receipt; refund posting to card can take 3–7 business days after processing.
• If you do not want to call, use the website help form or live chat for the fastest recorded response; email queries usually return within 24–72 hours.

Returns, exchanges, shipping timelines and fees — exact practical details

Mitchell & Ness retail terms commonly include a 30-day return window for unworn, unaltered items in original condition; personalized or customized products are generally final sale. Always check the product page for specific restrictions. Return shipping cost policies vary: standard returns are often at the customer’s expense unless Mitchell & Ness authorizes a prepaid return because of a brand error or defect.

Typical shipping times for standard U.S. ground orders are 2–7 business days after dispatch; expedited options (2-day, overnight) are priced higher and displayed at checkout. Price examples (retail ranges) as a reference: licensed replica tees and caps commonly start around $29.99, replica jerseys range from approximately $89.99 to $149.99, and authentic/throwback player jerseys or stitched collector pieces can range $149.99 to $349.99 depending on licensing and construction. Refunds are processed back to the original payment method within a stated 5–10 business days after returns are received and inspected.

International customers, wholesale and elevated support channels

International customers should expect import duties, VAT, and customs clearance delays; shipping windows for international orders commonly range from 7–21 business days depending on carrier and customs. Mitchell & Ness often provides regional shipping partners and may list international customer numbers or regional office contact information on the Contact Us page. For VAT or duty queries, attach your order confirmation and the customs invoice to your support ticket to expedite resolution.

Wholesale or retailer partners need B2B-level support and should use the dedicated wholesale or sales contact form (the website’s Contact Us area has a selection for wholesale inquiries). Wholesale contacts typically provide account managers, net-30 terms for approved accounts, and SKU-level merchandising data; expect an initial account setup and verification period of 3–10 business days for new wholesale relationships.

Quick reference

• Official website: https://www.mitchellandness.com — use the “Contact Us” page for the verified phone number and live chat.
• Return window: commonly 30 days for unworn items; personalized items typically final sale.
• Refund timeline after return processing: usually 5–10 business days; card posting 3–7 business days thereafter.
• Typical phone handling time: 5–20 minutes for routine inquiries; escalation follow-up 24–72 hours.
• Price ranges (typical retail): caps $29.99+, replica jerseys $89.99–$149.99, authentic/stitched jerseys $149.99–$349.99.
• Founded: 1904. Headquarters: Philadelphia, PA (see site for current mailing address and corporate office details).