MileIQ customer service number — how to reach support, what to expect, and escalation steps

Executive summary and where to start

MileIQ is a mileage-tracking app used by millions of independent contractors and businesses to record drives and create tax- and expense-ready reports. The single best starting point for any account, billing, or technical question is the MileIQ Help Center at https://help.mileiq.com — that knowledge base hosts step‑by‑step troubleshooting, account controls and the in‑app contact mechanism. MileIQ’s public customer support model emphasizes online ticketing and in‑app support rather than a widely published direct telephone line for front‑line help.

If you prefer phone escalation, two practical channels are (1) use the in‑app “Contact Support” function to open a ticket and request a callback, and (2) escalate through the parent company or platform stores (Apple App Store / Google Play) where the purchase occurred. For corporate escalation you can reference Microsoft’s headquarters address (One Microsoft Way, Redmond, WA 98052‑6399) and Microsoft corporate switchboard +1 425‑882‑8080 if an ownership‑level escalation is required.

Official contact channels and exact URLs

Primary support channel: the MileIQ Help Center (https://help.mileiq.com). From that portal you can search articles, submit a ticket, attach screenshots, and track responses. The portal automatically captures device and app metadata when you submit a request from inside the MileIQ mobile app, which speeds resolution.

Secondary channels include the MileIQ web contact pages and the platform vendor stores. If you purchased a subscription through Apple App Store or Google Play, the app store’s purchase records (and refund requests) are processed by Apple or Google directly — see https://support.apple.com and https://support.google.com/googleplay for steps and refund phone/contact processes. For business customers using enterprise deployment, your IT admin may have a MileIQ enterprise support agreement with documented phone numbers and SLAs.

Common problems and first‑line troubleshooting

Typical issues reported to support are: drives not recording automatically, misclassified trips (personal vs business), failed cloud sync, invoice/payment questions, and exporting reports (CSV/PDF). Before contacting support, verify your app version (Settings → About), phone OS version (iOS or Android OS), and whether background location is enabled — those three items solve a high percentage of “no‑record” reports.

For sync errors, try: 1) force‑quit the app and restart, 2) toggle background location and cellular data permissions, 3) confirm the device has Wi‑Fi or cellular data, 4) in-app Settings → Export to regenerate a CSV. If export fails repeatedly, capture a screenshot of the error message and include the exact timestamp and trip ID when contacting support; this materially reduces turnaround time for engineers.

What to have ready before you call or open a ticket

Providing concise, specific information in your first message will cut resolution time from days to hours. MileIQ support and most app support desks triage by subscription ID, device metadata, and timestamps; the more of that you provide up front, the faster your case moves from Tier 1 to Tier 2 engineering.

• Account email and MileIQ account ID (found in Settings → Account).
• Exact app version and platform: e.g., MileIQ v2.7.4 on iOS 17.4 or Android 13.
• Example trip dates/times and trip IDs (or export rows) that reproduce the problem.
• Receipt or invoice number for billing questions (Apple/Google transaction ID if purchased through an app store).
• Screenshots or short screen recordings of the issue, plus network type (Wi‑Fi, LTE, 5G).

Billing, pricing, refunds and cancellations

MileIQ historically offered a free tier limited to 40 drives per month and a Pro subscription for unlimited drives. As of 2024, common public pricing was $5.99 per month or $59.99 per year for Pro; your regional price may vary and taxes can apply. If you subscribed through Apple or Google, monthly/annual charges and refunds are controlled by the store; to request a refund for an App Store or Google Play purchase use Apple’s or Google’s support flows and reference the transaction ID.

To cancel MileIQ subscriptions purchased directly, use the Account → Billing area in the MileIQ web portal or the mobile app. Ask for a written confirmation number in your ticket when you cancel. For disputes or chargebacks, collect the transaction ID and cancelation confirmation and, if necessary, open a chargeback with your card issuer after attempting resolution with support (keeping dates and ticket numbers). For enterprise billing issues, your finance or procurement contact should use the enterprise support SLA channel documented in your contract.

Escalation pathways and regulatory options

If a support ticket is not resolved within the promised SLA (if you have one) or within a reasonable timeframe (typically 48–72 hours for non‑critical issues), request escalation to a senior support engineer and ask for a target response time. For persistent unresolved billing disputes, you can pursue refunds via the app store, request a chargeback through your card issuer, or file a complaint with consumer protection agencies.

Additional escalation resources: file a complaint with the Better Business Bureau (bbb.org) and, for U.S. tax‑reporting questions tied to mileage and reimbursements, consult a CPA. Keep a record of all correspondence (ticket numbers, dates, agent names) — documented timelines materially improve outcomes when refunds, legal, or compliance escalations become necessary.