Finding the Midland Mortgage Customer Service Number: an expert guide

If you need the customer service number for Midland Mortgage, the priority is to locate the official, current contact information and to be prepared so the call resolves your issue in one interaction. Mortgage servicers change phone lines, outsourcing vendors, and hours; calling the wrong number or an obsolete line costs time and can create documentation gaps. This guide explains proven ways to obtain the correct number, what to have ready, how to escalate, and what legal timelines and remedies to expect.

Below you will find step-by-step methods to locate Midland Mortgage’s phone number, a compact checklist of paperwork to have before you call, escalation routes (including federal agencies and HUD housing counseling), and practical timing and fee facts that apply to most U.S. mortgage servicers. The recommendations assume you are a borrower in the United States seeking servicing or payoff information, loss-mitigation help, payoff quotes, or dispute resolution.

Primary methods to locate the official customer service number

First, check your most recent mortgage statement and any correspondence from the servicer. The servicer phone number and mailing address are required to be printed on monthly statements; look in the header or the “Contact Us” panel. If you have an online account, log in — lenders and servicers keep an up-to-date “Contact Us” banner with dedicated lines for payments, escrow questions, loss mitigation, and fraud.

If you cannot find a statement or cannot log in, use these authoritative sources to confirm the number: the servicer’s official website, the Nationwide Multistate Licensing System & Registry (NMLS) Consumer Access, and the Consumer Financial Protection Bureau (CFPB) complaint portal — all of which point to the proper entity name and the current contact channels.

• Check the mortgage statement or promissory note first (servicer phone should be printed).
• Search the servicer’s official site and confirm on NMLS Consumer Access (https://www.nmlsconsumeraccess.org).
• If you still can’t find it, check the CFPB complaint portal (https://www.consumerfinance.gov/complaint/) to see how other borrowers describe contact numbers and response times.

What to prepare before you call Midland Mortgage

Effective calls start with documentation. Have your loan number, property address, full borrower name, last four of your Social Security number, and the exact payment amount and date shown on your most recent statement. If you are calling about a dispute, have copies or scans of the documents you will reference: payment receipts, bank statements, emails, and any loss-mitigation applications (forbearance or modification packets).

Prepare a concise script: a one-sentence summary of the reason for the call, then three facts (loan number, date, dollar amounts). Note the time and date of the call, the name and title of the representative, and a call reference or ticket number if provided. If you need a written confirmation, request it and ask for an email address and a timeframe (example: “Please confirm the modification application was received and send a written acknowledgement within 5 business days”).

• Documentation checklist: loan number, property address, copy of last statement, proof of payment (if disputing), and any prior correspondence.
• Request checklist: call reference number, representative name and badge ID, specific timeframe for follow-up, and written confirmation to an email or mailed address.

Escalation contacts and official regulators

If you cannot resolve the issue by phone, escalate using federal consumer protection channels. File a complaint with the Consumer Financial Protection Bureau (CFPB) online at https://www.consumerfinance.gov/complaint/ or by phone at 855-411-2372. The CFPB mediates servicer-borrower disputes and publishes data about response times and outcomes.

For housing counseling and loss-mitigation assistance, contact HUD-approved housing counselors at 800-569-4287 or search local counselors at https://www.hud.gov/offices/hsg/sfh/hcc/hcs.cfm. If escalation within the company fails, your state Attorney General’s consumer protection division and the Better Business Bureau (https://www.bbb.org) are appropriate next steps; the BBB often lists the corporate headquarters mailing address and primary customer service numbers.

Servicer vs. lender: why the phone number can differ

Understand that the “lender” on your note (the original company that funded the loan) is not always the current “servicer” (the company that collects payments). A loan can be transferred; transfers must be notified in writing under RESPA. If you phone the original lender’s number you may get a different team than the servicer who handles payments, escrow, and loss mitigation.

When confirming the correct customer service number, verify whether the number is for “loan servicing” or for “loan origination/underwriting.” For payments and escrow inquiries you must reach the servicing department; for payoff quotes you need the servicing payoff group, which issues a formal payoff letter with an expiration date and exact payoff amount.

Practical timelines, fees, and expectations

Common operational details: many servicers operate customer service 8:00–20:00 local time Monday through Friday and limited hours on Saturday; expect longer wait times near month-end (days 1–5) and between 9:00–11:00 AM. Typical late fees are contract-defined — commonly 4% to 5% of the missed payment — but verify the precise percentage on your mortgage note or payoff statement. Always request a written payoff quote; payoff amounts include unpaid principal, accrued interest to a specific payoff date, plus any outstanding fees or escrow shortages.

Legal response timelines under federal rules: for written qualified written requests (QWRs) under RESPA, servicers must acknowledge receipt within 5 business days and generally provide a substantive response within 30 business days. Keep certified-mail receipts or email timestamps for any written disputes or hardship submissions; these timestamps are critical if you later file complaints with regulators or seek judicial relief.

What is the phone number for Midland bank customer service?

1-855-696-4352
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How do I contact Midland?

Contact

1. 1-855-696-4352.
2. Customer Care Hours (CST) Closed Sun & Federal Holidays.

What is mortgage customer service?

A Mortgage Customer Service Representative assists customers with inquiries about their mortgage accounts, payments, escrow, and loan modifications. They provide guidance on mortgage terms, payment options, and account updates while resolving customer concerns.

How do I contact Midland today?

MidlandToday is a member of the National NewsMedia Council. If you have concerns about editorial content, please contact [email protected].

Does a Midland Mortgage have a grace period?

Temporary payment relief: If you’re having trouble making mortgage payments as a result of the disaster, we can provide a 90-day* grace period.

How do I contact Midland Mortgage customer service?

If you have any doubts or questions about an offer you’ve received, contact Midland Mortgage directly at 800-654-4566. DO NOT USE a phone number given to you by someone else; only use our number, which is on your billing statement or this website.