Midco Customer Service Hours — Complete, Practical Guide

Overview: what “customer service hours” covers

When people refer to Midco customer service hours they mean several distinct access points: telephone support, online chat, retail storefronts, on-site technician appointments, and automated outage reporting. Each of these channels is scheduled differently. Telephone and chat support are typically the greatest-resources channels for account changes, billing questions and troubleshooting; retail stores handle equipment returns, in-person sales and walk-in technical help; field technicians complete in-home installs and repairs within scheduled appointment windows.

Because Midco operates in multiple states and markets (primarily the Upper Midwest), hours and staffing levels are market-specific. Always verify the exact hours for your ZIP code via Midco’s official support pages (midco.com and midco.com/support). This guide explains the typical patterns, how to plan around them, and how to get the fastest resolution when you need help.

Telephone and online support: typical patterns and expectations

Midco’s phone and online-chat support handle account management, billing, speed or connectivity troubleshooting, and account security. In most markets these channels operate with extended hours on weekdays to match customer demand; weekends and late nights often have reduced staffing but still provide access to automated systems and live agents for urgent issues. Many ISPs (including Midco) prioritize same-day responses to outage reports and aim to provide diagnostics or ticket creation 24/7 through automated systems.

When you call or start a chat, have these exact identifiers ready: your account number (from your last bill), full service address (street, city, ZIP), the MAC or serial number of the device in question (modem/router), and a recent speed-test result with timestamp. Those pieces of information reduce average handle time substantially and improve first-contact resolution.

Retail stores and local office hours

Midco maintains retail storefronts and local customer-service centers in many of its markets where you can return equipment, pick up orders, and get in-person setup help. Retail hours vary by location; a common pattern for stores is Monday–Friday daytime hours and shorter Saturday hours, with many stores closed or limited on Sundays and major holidays. For exact door hours and holiday closures, check the location-specific page at midco.com or the location listing in your Midco account.

For equipment returns, bring your receipt or account information. If returning a rented modem/gateway, expect staff to inspect the equipment and provide a return receipt. Keep the return receipt number; without it a non-return charge may be applied by the billing system. The specific non-return charge depends on the model and your account; confirm the line item on your bill if you receive a device-return fee.

After-hours support, outages, and emergencies

Midco and similar providers use automated systems and an outage map to handle incidents outside normal business hours. Automated outage reporting, status pages, and recorded messages typically operate 24/7 and will provide estimated restoration times when known. If an incident affects multiple customers (widespread outage), you can usually obtain a ticket number and an estimated time to restore (ETR) through the automated system even if live-agent support is not available.

For urgent on-site repairs outside regular hours (nights/holidays), options will depend on the severity of the outage and whether you have a service level agreement (SLA) for business service. Residential customers generally receive next-available appointment scheduling; business customers with paid priority support or SLAs may receive faster escalation and dedicated on-call technicians.

How to prepare for a support call (practical checklist)

Preparing specific details before you contact Midco reduces time on hold and improves resolution speed. Below is a concise, action-oriented checklist to collect before calling, chatting, or visiting a store.

• Account number or last four digits of billing account (from physical bill or MyAccount portal).
• Service address with ZIP code and the account holder’s full name exactly as on the account.
• Device identifiers: modem/router MAC address, gateway serial number, and firmware version if available.
• Exact error messages, LED behavior on your gateway (for example: “WAN light solid amber”), and the time/date of the last successful connection.
• Result of a speed test (use a wired connection to the gateway, record download/upload/latency and timestamp).
• Preferred contact method and two time windows when you can receive a technician (specify AM/PM in your local time zone).

Business customers, SLAs, and scheduled maintenance

Business-grade Midco services generally include different support hours, escalation paths and response-time commitments than residential accounts. If you have a commercial account, confirm your documented SLA: typical SLAs specify response within X hours and on-site arrival within a defined window (for example, 4-hour or next-business-day options). Your SLA language—found in your signed service order or the business portal—controls priority handling, after-hours escalation, and credit eligibility for extended outages.

Scheduled maintenance is usually announced in advance via email, text alert and the Midco status page. For critical infrastructure updates that affect business continuity, the provider commonly schedules windows during off-peak hours and publishes an expected impact and duration. Keep these notifications enabled in your Midco MyAccount profile to receive real-time notices for your services.

Where to verify exact hours and get official contact info

Because hours and procedures change by market and season, always verify directly through Midco’s official resources. The primary authoritative pages are: midco.com (main site), midco.com/support (self-service and contact options), and your MyAccount portal (billing, scheduled appointments, and account-specific phone numbers). These pages list the local phone numbers, storefront addresses, and any temporary hour changes that result from holidays or weather events.

If you prefer in-person confirmation, search for your local Midco retail center hours on the company’s location page; for issues you can’t resolve on the portal, use the “contact” option in MyAccount to create a ticket so Midco records your issue and provides a traceable ticket number for follow-up.

How do I call Midco billing?

1.800.888.1300
Phone: Call 1.800. 888.1300 to pay with your credit card, checking or savings account. Mail: Send your check with your statement stub or name and account number to: Midco, PO Box 5010, Sioux Falls, SD 57117.

Does Midco have phone service?

Yes, we provide phone service to many small towns in select areas where we have fixed wireless service. Contact us to see if your area is covered.

How do I contact Midco customer service?

For other orders or upgrades, call us at 1.800. 888.1300, especially if you’re moving Midco services or if the address lookup on our website prompts you to give us a call. If you want to cancel services, please call us at 1.800. 888.1300.

Is Midco good internet?

Midco customer satisfaction
The BBB gives Midco an A+ rating, but their customer review score is less favorable at 1.27 out of 5. While low scores are concerning, they are common among internet providers.

How much does Midco cost per month?

Midco Fiber Internet Plan Options

Internet plans	Price	More information
Midco Fiber Internet 1 Gig	$74.95 per month	800-888-1300
Midco Fiber Internet 500	$64.95 per month	800-888-1300
Midco Fiber Internet 200	$54.95 per month	800-888-1300
Midco Fiber Internet 100	$44.95 per month	800-888-1300

Does Midco have a cancellation fee?

If you discontinue all Midco services prior to the end of the three-year term set out in this agreement, you will be assessed an early termination charge equal to $5 per month for each remaining month in the agreement.