MeUndies Customer Service — Expert Guide

Overview and what to expect

MeUndies, founded in 2011 and headquartered in Los Angeles, CA, is a direct-to-consumer apparel brand best known for its subscription service (“Undie Club”) and microfiber/modal underwear and loungewear. Its customer service focuses on digital-first interactions: account management, subscription changes, returns/exchanges, sizing support, and fulfillment issues (lost/damaged shipments). As of 2024, MeUndies emphasizes fast chat support and email ticketing rather than a public call center number.

For precise policies and the most current contact paths, MeUndies maintains an online Help Center at https://www.meundies.com/help and a general site at https://www.meundies.com. Because policies (return windows, warranty language, pricing) can change with promotions and product lines, always confirm the live policy before initiating returns or disputes.

How to contact MeUndies — channels and best practices

Primary contact methods are live chat (on-site), email ticketing through the Help Center, and social media direct messages. Live chat is the fastest route for simple issues (size swaps, tracking), while email is used for escalation, refunds, and documentation. MeUndies does not prominently publish a consumer phone line; if you require voice support, request a callback in chat or use escalation options detailed below.

When you contact support, have the following ready: order number (e.g., #MU-1234567), the email used on the order, SKU or product name, size/color, purchase date, and photos for damaged items. Including all relevant facts in the initial message reduces back-and-forth and shortens average resolution from days to under 24–72 hours for routine cases.

• Fastest channels: Live chat via meundies.com/help (real-time, typical wait 0–10 minutes during business hours) and Help Center email/ticketing (response typically 24–48 hours).
• Escalation channels: social media DMs (@meundies on Instagram, Twitter, Facebook) for visibility, and documented ticket numbers you can reference when asking for supervisor review.

Returns, exchanges, and refunds — practical details

MeUndies sells both one-time purchases and subscription items. The company advertises a satisfaction-first approach; typical practice is to allow exchanges or refunds for unworn items within a specified window. Before returning, check the Help Center for the current return period and whether the item qualifies (some sale or final items may be ineligible).

Operationally: initiate a return from your account or the order confirmation email, print the return label (if provided), and ship the item back. Once the return is in MeUndies’ fulfillment center, expect refund processing to appear on your original payment method within 3–10 business days depending on your bank. If you need an exchange for size, MeUndies may advise returning the original and placing a new order to guarantee stock availability.

Undie Club (subscription) — managing membership and billing

The Undie Club is MeUndies’ monthly subscription for underwear or loungewear. Pricing varies by item and promotion; typical per-pair pricing generally falls in a mid-range direct-to-consumer band, and promotions frequently apply to new subscribers. Subscription management (skip a month, change style, cancel) is handled in your account under “Membership” or via chat support if you encounter errors.

Practical tips: to avoid unwanted charges, change your next-ship date or cancel at least 48 hours before the card is billed. Keep an eye on billing emails — these contain the charge date and order summary. If you are billed incorrectly, open a ticket with order number and billing date; MeUndies support will review and issue an adjustment or refund per their billing policies.

Shipping, tracking, and fulfillment issues

MeUndies ships domestically within the United States and to many international markets; carriers and transit times vary by destination and shipping option selected at checkout. Tracking numbers are provided by email once an order ships. For “lost in transit” claims, first verify the carrier status; if the carrier marks delivered but you did not receive the package, open a ticket with MeUndies and include photos of the delivery area and carrier proof.

Typical resolution timelines for fulfillment problems: immediate reship for confirmed carrier loss or a refund within 5–14 business days while the claim is investigated. In busy seasons—Black Friday, holiday peak—expect slightly longer processing times for both shipping and customer service response.

Escalations, disputes and last-resort options

If initial support does not resolve your issue, request an escalation to a supervisor and reference your ticket number. Document every interaction (timestamps, agent names, message copies). If escalation through support and social channels fails, you can: (1) file a formal complaint with the retailer’s Help Center asking for a final review, (2) submit a chargeback through your credit card provider (after following merchant dispute requirements), or (3) use consumer protection agencies such as your state’s attorney general or the Better Business Bureau. Use chargebacks only after documented attempts to resolve the issue with MeUndies.

For legal or corporate inquiries, use MeUndies’ corporate contact options listed on their site. Because addresses and executive contacts can change, get the most current corporate mailing address from the company’s corporate information page rather than relying on third-party directories.

Practical checklist for fast resolution

• Always include: order number, email address on file, product SKU/name, photos for defects, and a concise request (refund, reship, size exchange).
• Time your contact: live chat during business hours for fastest response; email at night for the next-day ticket; escalate via social media if you need visibility.
• Keep documentation: save confirmation emails, chat transcripts, tracking numbers, and return tracking receipts until the issue is fully resolved and refund or replacement is visible on your account.

How do I contact Made.com customer service?

BY TELEPHONE
You can speak to a member of the Next Home Customer Services Team about your Made.com order on 0333 777 8999.

How do I contact MeUndies?

MeUndies, Inc., 9534 Jefferson Blvd., Culver City, CA 90232, or call (888) 369-0382, or email [email protected]. Where MeUndies requires that you provide an email address, you are responsible for providing MeUndies with your most current email address.

Does MeUndies have a money back guarantee?

If you’re not satisfied with your order for any reason, you can return it for a full refund within 45 days. To be eligible for a return, items must meet the following conditions: Underwear: unworn, unwashed, and in the original condition it was received. Socks: unworn with the original packaging intact.

Is MeUndies easy to cancel?

To cancel your Membership, simply visit your Account Info page and scroll down to your Subscriptions. You will see a drop down that says “Manage Membership” above the item(s) in your Membership. If you have one active Membership item, you can: Select “Manage Membership” .

Is MeUndies a US company?

MeUndies is a Los Angeles-based underwear & loungewear company best known for its softer than soft basics.

How do I talk to customer service?

7 Tips for Getting Better Customer Service

1. 7 AM is the Best Time to Call. The best time of day to call customer service is in the morning.
2. Wednesdays and Thursdays are the Best Days to Call.
3. Talk to a Real Person.
4. Come Prepared.
5. Be Polite.
6. Use the Power of Empathy.
7. Ask for the same agent.
8. Ask for a Manager (If You Must)