Metagenics Customer Service Number — Practical, Professional Guide

Contents

1 Metagenics Customer Service Number — Practical, Professional Guide

Primary contact and where to find it

For customers and clinicians in the United States and Canada the primary Metagenics customer service phone number is 1-800-692-9400. This is the main line used for order support, product questions, returns and basic clinical technical inquiries. Always verify this number on the company’s official site (https://www.metagenics.com) or on your order confirmation email before calling, since regional numbers and hours can change.

Metagenics maintains separate contact pages for North America and international markets; if you are outside the U.S./Canada, go to the global site and select your country for local phone numbers, hours and postal addresses. Typical non-phone alternatives are the online Contact Us form on metagenics.com, the MyMetagenics account portal for order status, and clinician portals that display clinician-specific support numbers and priority routing.

What issues to call about — and what to expect

Call 1-800-692-9400 when you need order status, shipment tracking, to change or cancel an order, to initiate a return or refund, to report damaged goods, or to verify product authenticity and expiration/lot numbers. If your query is clinical (e.g., interactions, dosing, adverse events), expect routing to a clinical support specialist or pharmacist; Metagenics typically differentiates consumer order support from clinical technical support so calls may be transferred internally.

When you contact customer service you should expect identification and verification steps: confirmation of the order number, billing name and address, and the SKU/lot number of the product in question. For complaints involving adverse reactions, Metagenics asks for detailed information (dates, lot/expiry, symptom chronology) and will escalate to their safety/medical affairs team; adverse events may also be reported to national authorities (for example the FDA MedWatch program in the U.S.).

Before you call: information to have ready

Order number and date of purchase (found in order confirmation email or MyMetagenics account).

Product details: product name, SKU or UPC (if on the box), lot/lot number and expiry date (usually printed on the bottle or carton).

Shipping and billing address, payment method used (last 4 digits), and the name on the credit card or account.

If reporting an adverse event: detailed symptom timeline, any medical treatment received, and photographs of the product packaging/labels.

Returns, refunds, pricing and common timelines

Metagenics’ standard return policy and refund timelines are posted on their website’s Returns and Refunds page and differ for clinician-only products versus general consumer products. In practice expect to initiate a return via phone or portal and to receive a refund within 7–21 business days after the returned product is received and inspected. Keep your original shipping tracking number; many disputes are resolved faster when you can demonstrate return transit dates.

Product pricing varies by formula and bottle size; as a practical reference, single-bottle retail prices for targeted nutritional supplements commonly range from about $20 to $65 depending on capsule count and potency. Clinician-direct pricing, subscription discounts, and promotional codes can reduce that price; always confirm the final price and shipping fees at checkout and get confirmation numbers for any discounts applied.

Escalation, documentation and regulatory reporting

If an initial customer service contact does not resolve your issue, ask for the representative’s name and an escalation or reference number, then request the appropriate escalation path (supervisor, quality assurance, medical affairs). For product safety incidents, insist on escalation to the Safety/Quality team and request written confirmation of your report by email. Document dates and names of every contact — this record is essential for charge disputes, recalls, or regulatory complaints.

For serious adverse events you should also file a report with the appropriate national regulator: in the U.S. this is FDA MedWatch (online at www.fda.gov/medwatch), in Canada the Canada Vigilance Program, and in other countries the corresponding authority. Provide Metagenics’ Safety team with any regulatory report numbers for coordinated follow-up.

Alternate channels, hours and best practices

Besides 1-800-692-9400, Metagenics offers online chat and email contact forms via https://www.metagenics.com — the site lists country-specific phone numbers and local office addresses. Business hours for primary support centers are typically Monday–Friday during standard business hours in the company’s local time zone; check the Contact page for exact hours, holiday closures and special hours for clinician services.

Best practice: if you anticipate needing repeated or clinical-level support, create a MyMetagenics account tied to your clinician or consumer profile. This centralizes order history, lets you attach documents (photos of product labels), and speeds resolution. For purchases through a healthcare practitioner, have the practitioner’s clinic name and clinician ID available to take advantage of clinician-direct support and pricing.