Meetup customer service phone number — how to get real support fast

Short answer: Meetup does not publish a general support phone number

Meetup’s official public support channel is the Help Center at https://help.meetup.com/hc/en-us. There is a contact form for individual problems at https://help.meetup.com/hc/en-us/requests/new. Meetup does not maintain a published, general-purpose customer service phone number for members or organizers to call on-demand; support is handled primarily through the Help Center, in-app messaging, and monitored social channels such as https://twitter.com/Meetup.

This model is deliberate: online triage allows Meetup to collect structured data (group URL, event ID, receipts) up front, route issues to the correct internal team, and document resolution. If you enter the contact form and request a callback, a support agent may offer scheduled phone contact for complex cases — but you must first submit the request through the Help Center so it is logged and prioritized.

Where to start: exact URLs and steps to open a ticket

Start at the Help Center landing page: https://help.meetup.com/hc/en-us. For all account, billing, group moderation, membership, cancellation, or abuse concerns use the direct form: https://help.meetup.com/hc/en-us/requests/new. Choose the category that most closely matches your issue (Billing & Payments, Account Access, Report Abuse, Organizer Tools) to route your case.

Include the precise Meetup group or event URL (for example: https://www.meetup.com/Your-Group-Name/events/123456789/) and the date/time of the event or transaction. Submitting a ticket through the Help Center creates a support reference number; keep that number for follow-up, and if you later request a phone callback reference the ticket ID so agents can rapidly pull your file.

When you can expect a response and how to escalate

Response times vary by issue type and volume; typical first replies for standard account or membership questions are usually returned within 24–72 hours. Complex billing disputes, legal/take-down requests, or investigations involving multiple members commonly take longer because agents must collect logs, payments data, and moderator reports.

To escalate: (1) reply to the initial Help Center ticket and mark the message “Urgent” with clear justification (fraud, safety threat, active harassment); (2) include transaction IDs or receipts for billing problems; (3) if the matter is safety-related, use the “report abuse” option in the event or member profile and then reference those report IDs in your ticket. If you still need voice contact, request a scheduled callback in your ticket and provide 2–3 available time windows (with time zone) so the support team can arrange a phone call.

How to prepare a high-quality support request

Well-prepared tickets get resolved faster. Before you open a request, collect the key identifiers and documentation so the agent can reproduce and verify the problem without back-and-forth. Have dates, screenshots, and receipts ready; that reduces average resolution time from days to hours.

• Essential items to include: full Meetup group/event URL; your Meetup profile name and email; exact date/time of the issue or transaction; payment receipt number and last 4 digits of the card (never send full card numbers); screenshots of error messages or terms; device/OS (iOS 16.6, Android 14, Windows 11) and app version if relevant.
• Billing-specific items: the charge amount, transaction date, payment processor shown on your bank/credit card (e.g., “MEETUP*12345” or Stripe/PayPal reference), and whether you cancelled before or after renewal. For organizer tools: include group ID (numeric) and event ID if you suspect automation or moderation errors.
• Desired resolution: state exactly what outcome you want (refund, content removal, member ban, account recovery) and any deadlines (e.g., refund request for a charge from 2025-02-15).

Common scams, safety, and what never to do

Because Meetup does not publish a general phone number, a common scam is an unsolicited call claiming to be “Meetup Support” and asking for passwords, direct payment, or remote access. Official Meetup support will never ask for your account password, full credit card number over the phone, or request payment by gift card or wire transfer.

If you receive a suspicious phone call, hang up and submit a ticket at the official Help Center. Report the number and details in your ticket so Meetup’s Trust & Safety team can investigate. Additionally, confirm all email communication originates from an @meetup.com address and view headers if you suspect spoofing.

• Warning signs: any demand to “pay now” via nonstandard methods (gift cards, Zelle to private numbers), requests for passwords, pressure to uninstall app updates, or phone numbers that are not linked from https://meetup.com or the Help Center.
• Protective steps: change your password at https://www.meetup.com/members/login if compromised (use a unique password), enable two-factor authentication where available, save ticket IDs, and escalate to your bank immediately for unauthorized transactions.

Sample wording you can copy into the Meetup contact form

Subject: Billing dispute — unauthorized charge $XX.XX on YYYY-MM-DD (Ticket requested for callback)

Message: Hello, my Meetup account (email: [email protected]) was charged $XX.XX on YYYY-MM-DD with descriptor “MEETUP*12345” on my credit card ending in 1234. I cancelled the group subscription on YYYY-MM-DD prior to the renewal, include a screenshot of the cancellation and the bank transaction. I would like a full refund and a callback between 14:00–17:00 EST on weekdays. Ticket ID: please assign and confirm. Thank you.

How do I contact someone on Meetup?

It. And here going to want to find. Specific problem for example uh this one right here uh some of my members were charged for dues even if they’re exempt for paying just click on. It.

Why can’t I log into my Meetup account?

Ensure your browser is updated to the latest version. Try accessing MeetUp in a different browser or incognito mode to isolate the issue. If the problem persists, check your firewall or antivirus settings for restrictions. Using the mobile app confirms account status, so focus on resolving desktop browser conflicts.

How do I cancel my subscription to Meetup?

To cancel your Meetup Subscription, follow these easy steps:

1. First log into your account.
2. Then click on your profile image on the top right.
3. On the left, go to the Organizer Subscription page.
4. Then click on Cancel Subscription.
5. Confirm by clicking Cancel My Subscription.

How do I contact someone on Meet?

Ring someone to join into an ongoing meeting or call

1. On your Android phone or tablet, open the Meet app .
2. Join a meeting or call.
3. To find the controls, tap the screen.
4. At the top left, tap the Header Add people .
5. Select a contact or enter a phone number.
6. Tap Call.

Is Meetup having issues today?

Meetup.com is UP and reachable by us.

How do I connect with someone on a Meetup?

Meet, Select, Connect

1. Connections are timely. After the event ends, you have 24 hours to connect with people who also attended this event.
2. Connections are mutual. If you and another person both select each other you’ll become a connection.
3. Connections are worth waiting for.
4. Connections are private.
5. Connections are saved.