MaxxSouth Customer Service Number — Expert Guide

Overview and where to find the official number

MaxxSouth (sometimes shown as MaxxSouth Broadband or MaxxSouth Telecom) lists its primary customer service contact information on its official website and on every printed or electronic billing statement. The single safest source for the current customer service phone number is the company’s contact page at https://www.maxxsouth.com — do not rely solely on third‑party directories or search results, which can be out of date.

If you are a current customer, the customer service telephone number is printed on the top or back of your monthly bill and inside the account portal when you log in. For prospective customers or businesses comparing providers, the website’s “Contact Us” or “Support” sections will show the appropriate residential, business, and technical support lines, as well as hours of operation and local office addresses.

Practical steps to locate and verify the correct phone number

Step 1: Open your most recent bill (paper or electronic). The customer service number, account number, and billing codes appear there; most bills also display a direct line for outages or emergency repairs. Step 2: Visit the official site (https://www.maxxsouth.com) and click Contact or Support — the phone number shown there is authoritative and updated when hours or routing change.

Step 3: If you have the MaxxSouth mobile app or an online account, log in and check the Help/Support section for in‑app calling or click‑to‑dial links. If you find a number on a third‑party site, cross‑check it against the phone printed on your bill and the number shown on the official website before calling.

What to have ready when you call customer service

• Account number and account holder name exactly as shown on the bill (e.g., Account #1234567). Having these reduces average handle time by 3–6 minutes.
• Service address (street, city, ZIP), the MAC address or serial number of your gateway or router if discussing hardware, and any error messages or LED patterns observed on equipment.
• Dates and times for service problems, a recent speed test result (run a test at speedtest.net and note download/upload Mbps and ping), and copies/screenshots of any bills, notices, or technician invoices.

Preparing these items before dialing saves time and improves resolution rates on the first call. For business accounts, additionally have the business tax ID or billing contact available — business support queues typically require extra verification.

Typical reasons to call and what to expect

Customers contact MaxxSouth for billing inquiries, payment arrangements, outages, slow speeds, installation scheduling, equipment replacement, and account changes such as moving service or plan upgrades. When reporting outages, be ready to provide a complete description and the last time the service was working — support agents will check network status and may create a ticket or dispatch a field technician.

For billing disputes or cancellations, ask for the agent’s name and a ticket or reference number. If you are seeking retention offers (discounts or promotional pricing), indicate you are considering other providers — many ISPs have retention reps who can provide promotional offers or waive certain fees. Always request any new offer in writing (email confirmation or an updated bill date) and confirm the start/end dates and regular rate after the promotional period.

Troubleshooting steps to perform before calling

Perform a basic sequence before you call: reboot the gateway (power off 30 seconds, power on), test with a wired connection, and run a speed test from a device directly connected to the modem to separate Wi‑Fi issues from upstream problems. Note the modem/router LEDs and write down any error codes.

If the problem is localized to one device, update network adapter drivers or OS network settings. If multiple devices are affected, it is likely a network or account issue — record timestamps and error outputs and then call customer service with those specifics to accelerate diagnostics.

Escalation path and external options if unresolved

• Ask for a supervisor or escalation team if the front‑line agent cannot resolve the issue within a reasonable timeframe. Document names, dates, and reference/ticket numbers.
• If resolution is not reached, file a written complaint to MaxxSouth via the contact form or certified mail to the corporate office address listed on the website; keep copies. If you still cannot resolve the dispute, you can submit a complaint to the FCC online at https://consumercomplaints.fcc.gov or call 1‑888‑CALL‑FCC (1‑888‑225‑5322). For billing or collection disputes, keep records per the Fair Credit Billing Act guidelines (12 C.F.R. § 226).

Escalating through documented channels increases the probability of a timely technical response or fair billing resolution. Retain all call logs and follow up by email so there is a written trace of commitments made by MaxxSouth staff.

Final practical tips

Always verify the customer service number and hours on MaxxSouth’s official website before calling. Use secure channels to share account information — never post account numbers or passwords on social media. If you rely on connectivity for work, consider adding on‑site or priority support packages if offered, which can reduce mean time to repair (MTTR) versus standard service plans.

When possible, schedule technician visits during business hours and get an appointment window in writing; if charges apply for technician trips (often listed as a trip fee or non‑warranty charge), ask the agent to confirm the exact amount and the conditions that would trigger a fee. These small steps prevent surprise charges and ensure faster, documented service.

Does MaxxSouth have 24 hour customer service?

Our Retail Office Locations
Click on your area for more information! Our Red Bay Store is now closed. Please visit the locations below for in-person assistance, or call us 24/7 at 800.457. 5351.

What is the phone number for Maxxsouth bill payment?

800.457.5351
You will not be allowed to make multiple accounts. If you lock yourself out of the account, you will need to call Customer Service to reset. Our Customer Service is available 24/7 at 800.457. 5351.

What is the number for MaxxSouth WIFI?

800.457.5351
If you have lost or forgotten your password, call our 24/7 Technical Support team at 800.457. 5351.

What is Maxis customer service number?

WhatsApp us and select Option 5 to check the status of your existing case or to report any network and service connectivity issues. Call us at 123 from Maxis Mobile or 1800 821 123 from other local mobile or fixed line.

What is MaxxSouth FreeNet service?

FreeNet is an Internet product that gives you access to the Internet at no monetary cost. Available for anyone in MaxxSouth Broadband’s service area, FreeNet gives you access to your favorite online activities like email and social media with a speed of 2 Mbps for downloads and 1 Mbps for uploads, plus Unlimited Data.

What is the 1-800-number for AT&T internet customer service?

Installation Support

AT&T Business Fiber (ABF)	800.321.2000
AT&T Dedicated Internet (ADI) – with a customer provided router	888.471.4574 ADI Support
AT&T Virtual Private Network (AVPN) Plug and Play – with Plug and Play	877.750.9305 AVPN Support
AT&T IP Flexible Reach (IPFlex)	888.528.8763
Disconnect in Error	800.772.5383